Tesco mobile porting issue

Geeza1969

Just to make you aware that Tesco Mobike have had an issue with porting in mobile numbers on to their network since April they are not making new customers aware of this issue so once you get a Pac number from your old provider and passed it to Tesco they usually say it takes 24-48 hours after week they usually confess to the issue but upon trying to conceal the contract under the 14 days cooling off period they say if you leave you’ll loose your old number because of the problem this is wrong on so many pints that the papers should know about this as they are lying about porting numbers in lying about time to port it then denying you the 14 day cooling off period for cancelling a contract

Glllee

I have been trying to switch to tesco since 27 June. They tell me they are trying to fix issue but I can only call out and not receive any incoming calls or send and receive texts.  They’ve told me they have 8 weeks to resolve and I’m only week 5! Say if I port out everything will be ok. Have complained and escalated as much as I can. Any ideas? Same thing happened with my daughter and she can’t even call. Both ported at the same time
anyone have any ideas what i can do? Really don’t want to lose my number. Thanks 

Furory

I have had exactly the same problem.
AVOID Tesco Mobile at all costs.
My wife has been without her mobile number for 6+ weeks and there's no confirmation when it will be retrieved if at all.
This is beyond unacceptable as she is freelance and may be losing work because of this; her online bank & HMRC accounts are all linked to this number and need mobile verification to authorise transactions; not to mention that our children also know this number off by heart should they need to get hold of her in an emergency.
Tesco have been appalling in their customer service and we are now effectively hostage to their incompetence and stuck in a contract we want shot of.

sunlund2311

Not exactly the same circumstances but the avoid advice is one to heed at the moment! To cut a long story short(ish).
 Signed up for new contract last week and decided not to port number because I only really wanted the unlimited data.
Firstly SIM would not activate so went onto web chat -said number wasn't recognised as contract number. Gave all details order number, address and answered secret question etc, so they activated remotely.
Tried calling out and in✓
Tried texting out and in ✓
Data x
Went into phone shop. After some messing about, said it could take up to 5 working days to sort!!
Got sick of switching on and off so back on to web chat and got all the usual bad signal in area, have you tried this and that. Said done and done and not doing it again it's your fault. Escalated and will be sorted in 24 hours- nope. So phoned to cancel same not a contract number, no contract,replied you took money out and was mysteriously disconnected. Phoned straight back and can't do anything as he thinks cancellation is pending.
Don't think he actually had a clue what was pending.
Back to phone shop I think, just as well I work in same store and know me,  because there will be some choice language til I get confirmation 
That was a lot longer than I thought it would be. Sorry!

Chiangmaidragon

Has that been sorted for anyone? I am having issues with porting for a week now. Loads of emails, calls, chats and no resolution time. My previous provider confirmed the number was ported out to Tesco last Monday and Tesco confirmed the keep number been rejected by system and it has been escalated to one of their teams OCd or something similar... I have had my number for 17 years and it affects my personal life and work one also, as cant log in to some of the apps! Nightmare 

CSGJUSME

Tesco Mobile are getting worse, my partner came back to Tesco after having an EE contract for a year, she set up a new contract and asked them to port her current mobile number over from EE, they have completely made a hash of that and transferred her old mobile number to my mobile and cancelled my number, despite calls and chats they are still trying to resolve this issue, has there been a breach of data protection here I wonder I have no mobile at all and I am receiving all her calls and texts Shocking

savergrant

CSGJUSME said:

Tesco Mobile are getting worse, my partner came back to Tesco after having an EE contract for a year, she set up a new contract and asked them to port her current mobile number over from EE, they have completely made a hash of that and transferred her old mobile number to my mobile and cancelled my number, despite calls and chats they are still trying to resolve this issue, has there been a breach of data protection here I wonder I have no mobile at all and I am receiving all her calls and texts Shocking

Perhaps she used your phone to call tesco so they got your number on caller ID and weren't given the new temporary number? How did she communicate the port-in request to tesco mobile? You need to give them the number you want to bring and the number you want to replace.

I presume from the words "came back' that you are also on tesco mobile.

https://www.tescomobile.com/help/getting-started/get-going-with-tesco-mobile/everything-you-need-to-know-about-switching

The key phrase is 'from your new sim' not from someone else's tesco mobile sim.

benz44

I am so glad that I'm not alone. My problem has been since December 18th when I tried to transfer from Vodafone. The porting was not successful and I now have no SMS  nor can I receive calls made by landline. I keep getting the same excuses from Tesco and the advice is to transfer to a different provider. I'm in danger of losing the number that I've had for over 30 years. Any ideas?

Fermion

Just spotted this thread - I switched 3 mobile phones across from O2 to Tesco Mobile on the 8th March using PAC codes - 1 has worked OK but with 2 of them(my wife's and son's)  they cant receive calls or send or receive SMS texts. This have been escalated twice with Tesco Mobile - (last one was a global escalation which was supposed to be resolved in 3-5 working days max). Really don't know what to do. Was the problem eventually resolved benz44?

fiftypence50

Hello,

We are having the exact same issues.  My wife's mobile PORT did not work and the service from Tesco's has been absolutely horrendous.  The case has been closed twice and marked as complete, I've had managers promise to call me back and never did. I've tried to complain but they haven't called back. In the meantime, we have no mobile phone, we cannot receive OTP's for banking, etc.   I've been told it's with "their back office and there's nothing they can do"
Did anyone find a way to escalate to resolve?    

Thank you in advance.