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Sky upgrade from HD to Q box
Hi I've had a few emails in the past offering an upgrade on my Sky HD box but dependant on taking the multiroom service. Just had a letter the other day offering free upgrade with no mention of the multiroom service. I assume we are getting close to the point where Sky no longer wants to support these boxes and wondered if…
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Openreach Land Line Exchange Closures 2023
I have found out my local BT/Openreach telephone exchange is due to close sometime before the end of this year! This means my “Fibre To The Cabinet” internet connection and telephone land-line will no longer be available. I will no longer be able to use the internet for home shopping deliveries, internet banking or phone…
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Apple Battery Throttling Court Case
Hi, I just got a new phone so I was going to sell my old iPhone 12 mini to one of the websites like Mazuma that buy old tech (I was going to use SmartCellular as they're offering the best price at the moment). I was also going to add on my old iPhone 7, it's only really worth £40 but it's a nice chunk to add on with the 12…
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ASDA PAYG top up cards
Hi, Just wondering if anyone can confirm these still work as a method please? Used to be just take the (linked) top up card into customer service of ASDA, give them a tenner and it would go on to your mobile account. They are saying thats stopped though? (you can still order a top up card from Asda mobile online but dont…
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Vectone mobile lack of action
I like many other people had a sim with vectone which I have had before they took over delight mobile. I found better deals elsewhere and their customer services were appalling, but kept the number for incoming calls & text for many years. About the 24th October the line ceased functioning but the number was still active…
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Being billed for services never rendered
Hi All, Back in 2021 I moved into my first rental property and took out an energy, broadband and phone package with SSE. At the time I moved in and for some months afterwards, there was scaffolding at the property, so when BT openreach came to me and found that a previous tenant had cut the cable, they were not able to put…
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Using Virgin Media Infrastructure
Hi. Recently Virgin Media have flooded our local area with fibre to the house (well to points just outside the house). We have never had Openreach lay fibres to the house, although a few house in other local roads have, and now have VM too (!). Question is, if I were to join VM and they install fibre in the last leg from…
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Sky TV nasty customer service when you want to cancel?
I decided to go for the new Sky Stream service and signing up online was extremely easy, however I decided to cancel in the cooling off period and it was a bit of a nightmare. You can only cancel over the phone and they first asked me why I wanted to cancel? Told them cost was too high and then all of a sudden was told…
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Want to leave Sky TV - alternatives?
I've been with SkyTV forever and arguing with them every 18 months to keep the cost down is wearing thin. I currently have SkyQ, Sky Signature (the most basic package), plus Broadband with a Booster and Netflix. The monthly cost has gone from £59 to £79, although they increased it to over £90 until I called them and…
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Lebara won’t download emails on mobile data
Hi i have just gone over to Lebara and all is good, except my emails download fine when connected to Wi-Fi but won’t download on mobile data and I get a “cannot connect to server” error message. Spoke to Lebara who advised to check data settings and they are all good. Anyone else with a similar issue that has a solution?…
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Broadband failure - automatic compensation
Has anyone experience of how this works in practice? We have been without Internet at home for 2 weeks now due to a contractor cutting through a cable, we are expecting a minimum of 3 weeks from point of failure for it to be fixed. From what I understand automatic compensation starts from day 3, and will be applied to your…
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Leaving Virgin early due to change of address thats not covered. I have no proof of new address.help
Hello. I moved in with my grandmother earlier this year to help take care of her (August). She didn't have Virgin or Sky so I signed up for it myself. However, she has now decided she wants to move house to be closer with her family in Somerset. Within two weeks she has listed and sold her house and purchased another one.…
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BT Digital Switchover
Hi everyone As you all know BT are going to have a digital switchover of landlines. In their letter they mention if there is a power outage or your broadband is down then you won't be able to make calls including 999. Obviously if you have a mobile that is charged you are ok. I don't have a mobile. On their letter they…
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PAYG eSIM?
Does anyone know if I can get one?
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CityFibre and Giganet - BEWARE!
October 2023 - We took the plunge to sign up with Giganet after receiving leaflets and digital prompts about the new super-fast service in our area of south Glasgow. We gave our details, cancelled our service with Virgin and received numerous email and text reminders from CityFibre about saving the date the engineer would…
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BT Digital Voice Alternatives
Hi I've just got an email from BT saying I will be moved to Digital Voicein the next 30 days.. However, the BT Digital Voice service requires you to a BY Hone Hub... I have my own equipment (in terms of a more reliable Draytek modem) and mesh wifi from TP Link. Having the Home Hub means I have to comporomie my broadband…
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ESIM Question?
I have an Iphone 11 that has an esim. I want to have two phone numbers, my current normal sim is with sky(12 month contract-6 months left) Can I just get an esim from another carrier or do they have to be the same carrier? Ideally I would keep the normal sky sim and get an Esim for my second line. I'm confused how this…
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Advice for moving from Virgin Media to ???
We have been with Virgin Media for 20 years and did get into the habit of finding a retention deal each time our contract came to an end. We've not been as proactive as we should over the last few years and we have been paying over the odds for a fairly average package: M125 Fibre Broadband + Mix TV + Talk Weekends. I rang…
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Watching Indian Channels / music
Hi All Just wondering if anyone knows the most cost effective way to watch indian channels such as b4u music, zee, Sony. Sky is about £20 a month, is there any service or TV app around £5 a month etc or even a Netflix type international hack as I don't need the additional channels sky include. More interested in the mucic…
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experience with plan.com if anyone could help
In 2019 I company called Prestige Salesman got me on the phone and convinced me to move my company 4 mobile number to plan and pay less than what I pay now. that i signed for 3 years.my bill was reduced by 50 pounds for 1 year but suddenly my bills jumped to 250 pounds after a year, yes I was scammed I had not been told…
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