BT Charges for Old equipment

1.1K Posts


in Phones & TV
Just recontracted for 24 months - BT Broandband, TV and Phone
I just looked at BT website to get the link for returning old equipment and came across this
https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo
staggering charges for some of the kit!
I just looked at BT website to get the link for returning old equipment and came across this
https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo
staggering charges for some of the kit!
“Don't raise your voice, improve your argument." - Desmond Tutu
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
0
Latest MSE News and Guides
Replies
What you'll be charged
The charge depends on what equipment you haven’t returned to us:
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
There is no money to extract as you can return the equipment with no charge and postage free.
Where is the extraction of money if you follow the terms of the contract you signed up to?
TBH I'd rather send it back than chuck it in the bin or have it adding to my collection of old routers.
I definitely was not informed of these when taking out the contract. I even asked them not to send me BT Smart Hub2!
What next, send the phones back after the contract ends?
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
Ignorance of the rules is no excuse, it’s even quoted on the page you linked showing the costs for not returning kit
We made some changes to our Terms & Conditions on 13 December 2019, meaning that BT Hubs and BT TV boxes are being loaned to you. So if you joined us or have renewed your contract on or after this date, you’ll be charged for not returning equipment to us. You’ll have 60 days to return it from the date you stopped using it before we charge you.