Leaving Virgin Media then BEWARE

cherryade44

I rang VM recently to say I was leaving. I made it clear from the beginning that I wanted to leave and was not interested in any retention deals.   I was pestered to hear about a new price but declined to even hear one.After some time and against my wishes I was given a new price and declined. I was then told I needed to be transferred to someone else who had the authority to cancel my account.The next person immediately offered another price to which I replied my only wish was to leave VM. I was then messed about with long silences until they finally accepted my cancellation. Returning equipment was discussed and a date given for my disconnection.
The day after I realised they have given me a cancellation date 37 days later and not the usual 30 days. After contacting them again they said they had no knowledge of any cancellation only a call to discuss renegotiating a new deal
Had it not been for my enquiry into the leaving date I would be none the wiser about non cancellation  and it would have been weeks before realising.
If you cancel with VM don't assume they will do so, get some confirmation in writing

Blackbriar_040

You do get confirmation!

Every time I have had to contact VM, to negotiate after a price raise or to go ahead and cancel my current contract, I have always received a confirmation email, within a few hours, confirming the details of the change or the final date the service will end!

If VM are acknowledging you did call, but only to renegotiate, I check if the call was recorded!  
If you have the time/date you spoke to them, you could ask them to check their call records to establish exactly what was said/agreed!

If they verbally gave you a cancellation date, this is normally always followed with a matching email!   

  

JohnSwift10

My daughter did not get any confirmation after she  cancelled her broadband by writing to Virgin Media stating that she was cancelling due to moving to an area that Virgin did not service and would be cancelling her direct debit and heard nothing until one day her internet did not work.

A month later someone turned up at her door asking for the return of the router.