Mobile PAC code and charged..

dazzaofdagenham

Hi all

Last October i used the PAC to transfer my number from 3 to EE….Always paid bill via DD and paid final bill…Number port OK

Last week I we was debited by 3 for an extra 97.11 for unbilled charges.

Trying to extract from 3 what this was for is a nightmare.

anyone help[…

GrubbyGirl_2

did you leave your contract early?

dazzaofdagenham

GrubbyGirl_2 said:

did you leave your contract early?

Nope,….my min term ended in august last year….so im kinda perplexed as to what is going on..

No one at 3 can access my old account…..its the same number as i used the PAC.

iniltous

There shouldn’t be a charge for asking for and using a PAC , so whatever the charge is for it shouldn’t be for porting your number 

flaneurs_lobster

No outstanding finance on a phone? 

It's pretty fundamental to any business that if they raise an invoice (or instruct a direct debit) then the reason for the charge(s) must be readily identifiable. If 3 are not able to furnish this information (clearly you need this information before you can dispute the charge) then that to me would be reason for a formal complaint. 

dazzaofdagenham

flaneurs_lobster said:

No outstanding finance on a phone? 

It's pretty fundamental to any business that if they raise an invoice (or instruct a direct debit) then the reason for the charge(s) must be readily identifiable. If 3 are not able to furnish this information (clearly you need this information before you can dispute the charge) then that to me would be reason for a formal complaint. 

No outstanding finance on a handset…I was sim only until August last year…

Each time i call 3….i cant clear security as i dont have the account details anymore….and they try and send a security text but nothing comes through.

So ive cancelled the 3 direct debit…( my fault as i left it there )…