Do BT charge an ADSL cease fee?

RomfordNavy

Having recently moved over to fibre I have asked that my existing landline and ADSL be cancelled, however my telecoms provider have now indicated that there will be a charge:

Supplier Cease Charge (Ex VAT):  £36.64

Is this correct, does it apply to all openreach ADSL lines?

iniltous

Who is ( was ) the provider of your ADSL service ? 

Openreach cannot charge you anything, they can and do charge communication providers for services they provide to them , BT do not bill customers ADSL cease charges , even if Openreach can charge BT ,  other providers may have a different policy , you shouldn’t accept ‘ oh it’s Openreach, not us’ , Openreach have no way to bill you directly.
 

If your provider asks Openreach to go to the exchange ( or FTTC cabinet ) and remove your connection, that has a cost to Openreach, no reason why they shouldn’t bill the company asking for that work , some companies absorb this cost , others don’t .

RomfordNavy

iniltous said:

Who is ( was ) the provider of your ADSL service ? 

Openreach cannot charge you anything, they can and do charge communication providers for services they provide to them , BT do not bill customers ADSL cease charges , even if Openreach can charge BT ,  other providers may have a different policy , you shouldn’t accept ‘ oh it’s Openreach, not us’ , Openreach have no way to bill you directly.
 

If your provider asks Openreach to go to the exchange ( or FTTC cabinet ) and remove your connection, that has a cost to Openreach, no reason why they shouldn’t bill the company asking for that work , some companies absorb this cost , others don’t .

Telecoms provider was originally Vivaciti, then became Enta, then moved to CityFibre who are now saying that they have to pay a cease fee, I assume to Openreach.

iniltous

What ?, City Fibre are saying you need to  pay them a cease fee ? for what ?  , that makes no sense ,  if CF are genuinely saying you have to pay them for ceasing your Openreach based service, tell them that you are keeping it , they have no way to know if you cease it or not  , they certainly don’t have any costs whatsoever with regards to what you do or don’t do with an ISP using OR’s network, if they are saying that you need to pay them for work on some other network  they  are taking the pi*s out of you , ask them what costs they have in that respect, because they have none, perhaps you can clarify, 

Enta ,  if they are the company you were using last for your Openreach based ADSL / VDSL may charge you to completely cease your service with them , it’s not wrong if they do that , provided it’s in their T&C’s , quite a few years ago BT were getting stick for doing that ( charging for ceasing ADSL ) and decided that they would no longer raise the cease charge, even though it’s perfectly reasonable thing to do so ..others ISP , because they don’t get the same hysteria in the press , can and do raise this charge if the customer is completely detaching from Openreach by either going to an Alt Net ( as in your  case ) or not having any further landline service…I can understand Enta charging you for disconnecting from OR , it certainly shouldn’t  be CF 

400ixl

I assume that you are moving to City Fibre on a non OpenReach infrastructure?

iniltous

City Fibre are not even an ISP on their own network, they are a network provider not an ISP , which begs the question if the OP is using CF it must be by using an ISP that uses CF , and any charge raised must be by the ISP , it must be them that’s billing the OP , not CF ,  perhaps the OP can confirm who is  actually asking for this cease charge 

RomfordNavy

Email regarding cease fee has come from Enta.net, they describe it as "Supplier Cease Charge ".

iniltous

So the title of the post hasn’t really got anything to do with the real question, as BT have nothing to do with your supply either old or new  , but  BT do not charge an ADSL cease fee when their customers cease ADSL , they waive the fee.

Enta obviously do charge an ADSL cease fee , and that’s because Openreach have work to do when Enta request  Openreach ceased your ‘line’ ( work in the exchange ) , Openreach charge Enta for this work , Enta have charged you .