Sky Talk Call Shambles

Southscot_Gaz

Following notification that my mother's call package (Sky Talk Evenings & Weekends) was going up by nearly 40% she decided to upgrade her call package to Sky Talk Anytime Extra which made more sense financially as it was going up by less than her current package and represented better value.
Mum upgraded on 21/3/24 and that's where things went wrong. Now she's paying £15 per month for inclusive calls but all the calls are now being charged as if she was on the pay as you go tariff. After calling Sky helpline on two separate days (2/4/24 and 4/4/24) and talking to no less than six of the call centre staff (Hella, Moin, Kishan, Tobi, Fazil and Val) for three hours plus, the problem remains. The last of the call centre staff (Val) promised to call me back today between 4pm and 5pm (10/4/24) to update me on progress which he failed to do.

During these calls Moin told me that UK mobile calls weren't included in the tariff (they are) and then tried to sell me a mobile SIM to fix the issue. Sky's service is a shambles and their call centre a disgrace, not what it used to be when it was located in Livingston.

Sky score 0/5