Message in Sky app and online

sheffieldeagle

Hi

Can anyone tell me what this message is about on my account? I think I wrongly thought it was a direct debit problem - I recently changed bank details but Sky said everything was ok.

Cheers

Neil_Jones

Means what it says.

If you've changed bank and you didn't use CASS (Current Account Switching Service) - by choice or because the bank doesn't partake in it -  then its your responsibility to update.

CASS should update everything including direct debits.

sheffieldeagle

Neil_Jones said:

Means what it says.

If you've changed bank and you didn't use CASS (Current Account Switching Service) - by choice or because the bank doesn't partake in it -  then its your responsibility to update.

CASS should update everything including direct debits.

Cheers for that but it's not been switched I've manually changed DD details.

JSmithy45AD

sheffieldeagle said:

Neil_Jones said:

Means what it says.

If you've changed bank and you didn't use CASS (Current Account Switching Service) - by choice or because the bank doesn't partake in it -  then its your responsibility to update.

CASS should update everything including direct debits.

Cheers for that but it's not been switched I've manually changed DD details.

Then it's possible that it's just a delayed message, best check with Sky.

sheffieldeagle

JSmithy45AD said:

sheffieldeagle said:

Neil_Jones said:

Means what it says.

If you've changed bank and you didn't use CASS (Current Account Switching Service) - by choice or because the bank doesn't partake in it -  then its your responsibility to update.

CASS should update everything including direct debits.

Cheers for that but it's not been switched I've manually changed DD details.

Then it's possible that it's just a delayed message, best check with Sky.

Sky say there isn't a problem but the message remains there. I was hoping it was something unrelated to the direct debit but that doesn't seem to be the case having Googled it.

Thanks