BT to EE Con

rbrown3

BT Confidence trick watch out. BT took on EE and it looks like they have decided to split Residential to EE and Commercial stays with BT. On the 25th March I phoned BT and they suggested I would get a discounted deal by moving to EE, which would be £5 less than I am paying BT, with mostly the same contract except I had 700 minutes on BT and with EE it is unlimited, so all looked good until I find that EE are going to charge me £58 on the 4th April, and with BT the bill was taken on the 22nd March, also I have a cooling of period of 14days. As the line rental is in advance I thought £58 was a bit high as I had already paid the line rental 1 month to BT and on the 4th April another line rental being paid to EE. So as they said there was a cooling off period of 14 days I could cancel, but here is the confidence trick I cannot go back to BT the cooling off period is the package with EE that the 14 day period applies to, not the moving from BT to EE. So beware of the trick. I have since spoken to BT and they say if you leave BT you still have to pay 30 days notice. Remember BT and EE are the same but not the same at the same time Ha Ha what a fool they had in me.

Neil_Jones

rbrown3 said:

BT Confidence trick watch out. BT took on EE and it looks like they have decided to split Residential to EE and Commercial stays with BT. 

On the 25th March I phoned BT and they suggested I would get a discounted deal by moving to EE, which would be £5 less than I am paying BT, with mostly the same contract except I had 700 minutes on BT and with EE it is unlimited, so all looked good until I find that EE are going to charge me £58 on the 4th April, and with BT the bill was taken on the 22nd March, also I have a cooling of period of 14days.

 As the line rental is in advance I thought £58 was a bit high as I had already paid the line rental 1 month to BT and on the 4th April another line rental being paid to EE. So as they said there was a cooling off period of 14 days I could cancel, but here is the confidence trick I cannot go back to BT the cooling off period is the package with EE that the 14 day period applies to, not the moving from BT to EE.

 So beware of the trick. I have since spoken to BT and they say if you leave BT you still have to pay 30 days notice. Remember BT and EE are the same but not the same at the same time Ha Ha what a fool they had in me.

I can't understand a word of this as its just a big block of text.

So I've quoted it and chopped it into paragraphs.

As to your post, what are you complaining about exactly?  You've always paid line rental in advance regardless of who you're with, even back in the days before broadband was a thing.

As for cooling off, the whole point of that is if you change you mind so you end up back in the same situation (give or take) that you were before you agreed to it, so in that case you wouldn't be moving provider, you'd be staying with BT.

As for the "30 days notice" thing, yes that's standard but if you're moving provider that doesn't apply, you just sign up with EE online and they'll do all the work and then you don't need to talk to the losing provider.

Nothing here you've spoken about is unusual.

iniltous

You would never have paid double line rental , you would pay BT up to a date and then EE from the next day and onwards, final/initial bills are always challenging, as its likely that the BT billing run doesn’t align with the transfer date , so credits/ debits are inevitable, making the bill hard to read , and often a refund is made for any charges that are after the transfer.

The 700 min package isn’t available anymore, even from BT , although if you hadn’t instigated the move to EE , as a legacy BT customer you could have remained on it , as a new BT customer it’s not available.

30 days notice only applies if you don’t use the appropriate migration process when moving between Openreach based providers, it’s 10-14 days if you switch using the appropriate process, if you move to a non Openreach provider, Virgin for example, then 30 days is in the T&C’s so should be a surprise.
The policy decision by BT Group , for EE ( or new EE ) to become the consumer brand , and for BT to be the business brand has been known about for ages.