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No more free EU roaming?
It seems we now have to pay £2.25 per day for roaming within EU if your contract started after August 2021! I only found out about this today. Anything we can do to avoid it?
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Failed haggle
My M200 virgin package has been costing me £69.25 for about a year. Finally took the time to call them end of last week to haggle a better deal. Fat lot of good that done. Their best deal was £46 when my mum (who has the same as me but she has 500mbps got hers reduced to £30! I was polite and asked the price for just…
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Virgin Media won’t accept I cancelled. Help please
I cancelled VM a month ago (I was out of contract). I received numerous calls with different offers but refused them. We had Sky installed today which is £70 cheaper. Rang Virgin to enquire about returning equipment and they denied that I’d cancelled and said I have to pay another month. How can I escalate this to speak to…
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House no aerial
I live in a house with outside aerial since living here we have always use sky or a BT box to get television. However, with the increased cost of these is there any other way I can get TV without spending the £20 a month. We like watching the five normal channels and then we have Netflix and Amazon Prime accounts. Please…
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Leaving BT
Beware: if you try and leave BT not only do they require a month’s notice but they dont take into account your agreed leaving date when they issue a bill during that notice period. Instead they charge you a full months rental (in advance) as if you were remaining. They then send a final bill 7 days after leaving (showing a…
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TV aerial wall socket
Hi - silly question. I've moved place to an apartment and tried plugging my TV aerial able from TV into the allocated wall socket. But it won't fit as the wall socket has a pin (not a hole) so both ends of cable won't attach since they're both pins too. The adjacent socket on the same panel is allocated for a radio and has…
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Sky
Tried to renegotiate my Sky deal, first time in years Sky wouldn't haggle. I notice the call center is now off shore. The shape of things to come. I ended up cutting my package.
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O2 Incompetence
My 02 contract recently came to an end, I have over four years totally unblemished payment history and a squeaky clean credit score (up till this point). Accordingly, I changed to a 12 month SIM only deal, paid a device payment and subsequently received a completion of payment statement. To double check, I accessed my O2…
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Virgin Install Delays/Question
Hi, we recently moved into a house that had previously not had broadband. An old couple had lived in the house since it was built. Anyway I was told by sky they couldn't provide it so organised for a Virgin Broadband & TV package. The install was scheduled for 1/2 but i had a message yesterday saying it was delayed to 16/2…
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Openreach equipment on my house
There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. There is a telegraph pole only a few metres away (on public property) that has clear access…
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Alarm dialler with de-activated/no landline
Dear all, Not sure if this is the right part of the forum for this question, but... We have a dialler connected to our burglar alarm that, in the past, has rung us if/when the alarm has been activated (very rarely). This has used the landline to dial out. We've recently had the landline de-activated, though. Question is:…
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Virgin broadband and TV only - no Virgin landline - need to disconnect if the bill will not reduce
Hi all. I have been with Virgin since early 2000, a couple of years after Birmingham Cable had become Telewest. My package is currently called Mix TV and M250 broadband. I do not have, and do not want, a Virgin landline as I will keep the BT line for whenever I need it for another internet provider. My bill has now gone up…
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Virgin Media swap
Hi, I have been with Virgin Media for a long time but feel that I am paying over the odds for what I am getting, and they are hiking their prices. My current package is M250 broadband with Talk weekend not required but part of package) and I am paying £35 per month... soon to increase. I only need decent Broadband for…
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If I cancel Sky....
I have been with Sky all of my adult bill paying life, and always negotiated a deal at the end of the contract. I am now thinking of switching to Virgin for the better broadband speeds. I currently have Sky Signature, Multiroom for one extra room, Sky Broadband Superfas, Netflixt and line . This will be increased from…
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We notice you've been using iPlayer
Hi I have received this email from TV License. As far as i am aware, no iplayer has been used at home, so i wonder from where they are getting that data. Are they just checking that my email address has been connecting to iplayer, or are they checking the ip address from the connection? If it is the first option, this…
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When do price rises start, when to start new contract, international calls & is fibre worth it?
Hello everyone, I am now out of contract with my old provider and looking to move to a new contract, but I am worried about the imminent prices hikes that are due to hit just after I sign up to a new deal. I just rang up and told my current provider I am leaving. I have a 2 week notice period. When should we expect to see…
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Does TV Licence Cover Casting
Hi I understand that a TV Licence covers a person being allowed to watch, for example, iPlayer on their mobile out of their home. If I am watching on my phone at someone else's house that doesn't have a licence can I cast onto their television? Is that allowed? Thanks
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Virgin Media won't give a broadband only package
My 80 year old mother wanted to renew her broadband package with virgin and was told she couldn't have a new deal unless she had a new mobile with O2 She has a bought android phone and a package with giffgaff that she is happy with She has just received an email detailing a raise to £14 a month for a phone that she didn't…
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Virgin Install
After waiting 2 months after delayed install dates, a virgin person came today to try and get a wire up to my property in order to avoid having to get a permit for bigger outside work, or something along those lines. They lifted a monoblock beside where the gas main comes in and we’re working down a hole there and said…
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virgin media may ist increase
just received from virgin media a notification that my bundle,which was £66 on 1st march will increase by £21.50 per month to £87.50,30% !!.sky increase i am told is £9.50.has anyone else had a similar increase?
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