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Virgin media - how to speak to a real human for vulnerable customer
Anyone got a phone number for virgin media where you can speak to a human being? Preferably a UK based one? My 89 year old grandmother has had no landline since yesterday. She relies on the phone for communication with the world and to call for help and assistance, she doesn’t have the internet or a mobile phone. I am…
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TalkTalk will not honor their emailed price
Hi, Wanted to warn people. I recently got an end of contract email from TalkTalk. In it it said i could stay on my current price and quoted it. with an asterisk * next to it looking at the bottom of the page it said '* if you choose to remain on this package, your monthly price will rise each April with effect from April…
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Sky yearly price hike question
I've just secured a deal to stay with Sky at £45 pm instead of £111. Part of the agreement is to tick that I accept a yearly price rise of up to 10%. Does anyone know if the increase applies to my offer price (£45) or to the package price (£111)? Sky CS didn't know for sure and said I'd have to call back to discuss with…
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Virgin Media Delays - Have given up, how do I go about getting the compensation
I was originally meant to have Virgin installed on 1st Feb - Broadband, TV and phone It has been delayed every 2 weeks or so since with latest date now 15th May. I have decided to give up and have organised alternative broadband which should go active next week. How would I go about cancelling Virgins install officially…
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Sky cancellation problem
My Sky contract ends on 26th May (TV, Broadband & Talk) and after failing to agree a new price, I gave them notice and everything is due to cancel on the 26th May. I decided to give then another try via their chat on 4th May, and after declining another rubbish offer, I decided to proceed with the cancellation and they…
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Loss of mobile number.
I have been with Vodaphone for over 20 years but the price has steadily increased so decided to look around for a cheaper deal as encouraged to do so here at Money Saving expert. Examined the advertised and recommended deals and decided to go with Lebara who piggyback on Vodaphone but are half the price.So far so good.…
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Lebara deal and auto top-up
Just to inform: the auto-topup feature in the Lebara 'blagged' defaults to OFF - The webpage is ambiguous and looks like you have to click to turn this feature off!I could not find a way to switch it back off.I had to contact support and they did it straight away, however I lost the MoneySavingExpert blag of 49p per…
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Contact number for Sky TV
Hi I wonder if anyone has a contact number for cancelling Sky TV or knows how to do this online. I need to do this because the account holder has died. I cannot find a phone number, other than being directed to their online “shop”. I don’t think the sales team will be the right people to talk to and the virtual assistant…
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No more free EU roaming?
It seems we now have to pay £2.25 per day for roaming within EU if your contract started after August 2021! I only found out about this today. Anything we can do to avoid it?
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Failed haggle
My M200 virgin package has been costing me £69.25 for about a year. Finally took the time to call them end of last week to haggle a better deal. Fat lot of good that done. Their best deal was £46 when my mum (who has the same as me but she has 500mbps got hers reduced to £30! I was polite and asked the price for just…
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Virgin Media won’t accept I cancelled. Help please
I cancelled VM a month ago (I was out of contract). I received numerous calls with different offers but refused them. We had Sky installed today which is £70 cheaper. Rang Virgin to enquire about returning equipment and they denied that I’d cancelled and said I have to pay another month. How can I escalate this to speak to…
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House no aerial
I live in a house with outside aerial since living here we have always use sky or a BT box to get television. However, with the increased cost of these is there any other way I can get TV without spending the £20 a month. We like watching the five normal channels and then we have Netflix and Amazon Prime accounts. Please…
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Leaving BT
Beware: if you try and leave BT not only do they require a month’s notice but they dont take into account your agreed leaving date when they issue a bill during that notice period. Instead they charge you a full months rental (in advance) as if you were remaining. They then send a final bill 7 days after leaving (showing a…
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TV aerial wall socket
Hi - silly question. I've moved place to an apartment and tried plugging my TV aerial able from TV into the allocated wall socket. But it won't fit as the wall socket has a pin (not a hole) so both ends of cable won't attach since they're both pins too. The adjacent socket on the same panel is allocated for a radio and has…
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Sky
Tried to renegotiate my Sky deal, first time in years Sky wouldn't haggle. I notice the call center is now off shore. The shape of things to come. I ended up cutting my package.
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O2 Incompetence
My 02 contract recently came to an end, I have over four years totally unblemished payment history and a squeaky clean credit score (up till this point). Accordingly, I changed to a 12 month SIM only deal, paid a device payment and subsequently received a completion of payment statement. To double check, I accessed my O2…
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Virgin Install Delays/Question
Hi, we recently moved into a house that had previously not had broadband. An old couple had lived in the house since it was built. Anyway I was told by sky they couldn't provide it so organised for a Virgin Broadband & TV package. The install was scheduled for 1/2 but i had a message yesterday saying it was delayed to 16/2…
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Openreach equipment on my house
There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. There is a telegraph pole only a few metres away (on public property) that has clear access…
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Alarm dialler with de-activated/no landline
Dear all, Not sure if this is the right part of the forum for this question, but... We have a dialler connected to our burglar alarm that, in the past, has rung us if/when the alarm has been activated (very rarely). This has used the landline to dial out. We've recently had the landline de-activated, though. Question is:…
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Virgin broadband and TV only - no Virgin landline - need to disconnect if the bill will not reduce
Hi all. I have been with Virgin since early 2000, a couple of years after Birmingham Cable had become Telewest. My package is currently called Mix TV and M250 broadband. I do not have, and do not want, a Virgin landline as I will keep the BT line for whenever I need it for another internet provider. My bill has now gone up…
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