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Plusnet miss billing / miss selling the credit aspect of the phoneline charges again?
Have sent this to Ofcom today after a period of interaction with Plusnet to no avail. I have had all the call charges wiped by Plusnet, but they are unable to explain why, or what was heard on the calls made in November and December of 2022 when I was told by customer services that the credit was included in my phoneline…
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Music Magpie phone rental chaos
Can any forum members help me out with Music Magpie rentals? The first iPhoneX I rented was faulty and sent back using a generated label. After 2 weeks I was still paying and MM said they didn’t have it and intended to charge me for the value of the ‘lost’ phone. Luckily Royal Mail confirmed signed delivery. I’m still…
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Is this fixable?
Ouf of nowhere, my 43 inch TV has started to do this. I've only had it 2 years. Warranty was only 1 year. Is this fixable? Nothing happened to it, it just started doing this suddenly and now it won't go away. Thanks in advance !!
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BT compensation query
I'm having a problem with BT. I pay £30pm up front for unlimited phonecalls & broadband. On March 6th both my internet & phone stopped working. On March 9th I was issued a £30 bill which I paid that day. On March 15th my internet started working again but the phone did not & just played a recorded message saying 'You…
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O2 contract cancellation
Hi, just looking really for alternative routes of speaking to someone from o2 that can actually help me. I recently bought a virgin media bundle that included an o2 sim, to get a discounted rate. I don’t need the sim and others have said you can JUST cancel it as they are two separate contracts. Once my sim arrived (took a…
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I’ve got a Tv licence
Hi, I currently have an up to date tv licence paid for in quarterly instalments, I keep receiving a lot of letters from tv licensing to the present occupier in a variation of my address with a different road & the wrong postcode but actually incorrect as it doesn’t exist. I have spoken to tv licensing on several occasions…
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Telephone Call Block Scam
A friend of mine, who is in her eighties, has, I believe been scammed out of £189.99 from a company called Infinite Call Blocker. The salesperson gave her the sales pitch of providing a new phone that can block all unwanted calls, The phone she got is a BT4600 series, that when I researched it, costs £35.00. My suspicions…
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Sky’s TV and broadband price hikes.
We’ve been told about Aprils price increases, however if you are a subscriber you should check your future bills. Log into your account, click bills and payments, and then click future. Mine shows further increases coming into effect over the next 3 months to a total of 42.5% over my April bill. Trying to get an…
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Virgin Media keep knocking on my door.
3 days ago I(partner using account) looked into leaving their 15+ TV etc provider. Needless to say I looked at other companies to see what we can get and decided to leave the provider for another provider... we as a family didn't select Virgin Media and went elsewhere. Despite looking at their website for quotes and offers…
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TV licence
We pay for Now tv, Amazon prime and Netflix. I kept the TV licence thinking we needed it for YouTube (which we view via a Now tv app, not Freeview) but on checking gov.uk about this, it says you can watch YouTube videos and on demand eg All 4, without a license. If we never watch live TV, is it correct that I don't need a…
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Onestream - My Bad Experiences
- years of stable service with my previous broadband provider - moved across to Onestream, immediately a slow service (sub advertised rates) - few weeks later service became unstable, impossible to use - found it very difficult to get through to them. Chat service does not work. Long waits on phones. Sent emails. Sent…
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Virgin media - how to speak to a real human for vulnerable customer
Anyone got a phone number for virgin media where you can speak to a human being? Preferably a UK based one? My 89 year old grandmother has had no landline since yesterday. She relies on the phone for communication with the world and to call for help and assistance, she doesn’t have the internet or a mobile phone. I am…
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TalkTalk will not honor their emailed price
Hi, Wanted to warn people. I recently got an end of contract email from TalkTalk. In it it said i could stay on my current price and quoted it. with an asterisk * next to it looking at the bottom of the page it said '* if you choose to remain on this package, your monthly price will rise each April with effect from April…
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Sky yearly price hike question
I've just secured a deal to stay with Sky at £45 pm instead of £111. Part of the agreement is to tick that I accept a yearly price rise of up to 10%. Does anyone know if the increase applies to my offer price (£45) or to the package price (£111)? Sky CS didn't know for sure and said I'd have to call back to discuss with…
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Virgin Media Delays - Have given up, how do I go about getting the compensation
I was originally meant to have Virgin installed on 1st Feb - Broadband, TV and phone It has been delayed every 2 weeks or so since with latest date now 15th May. I have decided to give up and have organised alternative broadband which should go active next week. How would I go about cancelling Virgins install officially…
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Sky cancellation problem
My Sky contract ends on 26th May (TV, Broadband & Talk) and after failing to agree a new price, I gave them notice and everything is due to cancel on the 26th May. I decided to give then another try via their chat on 4th May, and after declining another rubbish offer, I decided to proceed with the cancellation and they…
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Loss of mobile number.
I have been with Vodaphone for over 20 years but the price has steadily increased so decided to look around for a cheaper deal as encouraged to do so here at Money Saving expert. Examined the advertised and recommended deals and decided to go with Lebara who piggyback on Vodaphone but are half the price.So far so good.…
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Lebara deal and auto top-up
Just to inform: the auto-topup feature in the Lebara 'blagged' defaults to OFF - The webpage is ambiguous and looks like you have to click to turn this feature off!I could not find a way to switch it back off.I had to contact support and they did it straight away, however I lost the MoneySavingExpert blag of 49p per…
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Contact number for Sky TV
Hi I wonder if anyone has a contact number for cancelling Sky TV or knows how to do this online. I need to do this because the account holder has died. I cannot find a phone number, other than being directed to their online “shop”. I don’t think the sales team will be the right people to talk to and the virtual assistant…
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No more free EU roaming?
It seems we now have to pay £2.25 per day for roaming within EU if your contract started after August 2021! I only found out about this today. Anything we can do to avoid it?
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