Out of contract with Virgin. Is this offer reasonable?

marycanary

I am out of contract with Virgin, I contacted them earlier this week via WhatsApp (it was a nightmare and I won't make that mistake again). Because a family member living with me temporarily likes football  I enquired about adding sports to the package. They offered me all sorts of things I didn't want at a higher price so I cancelled the contract.

Yesterday someone from the Loyalty Department phoned me and suggested I keep my BB speed at M250 for a cost of £26.5/m and have a set top box. I can then subscribe to the sports channel on a rolling 1 month contract for £27/m. The idea is that when the person moves out I can cancel the sports channel. 

I asked for this in writing via email or text but they refused. My question is does this sound right? I can see the appeal of cancelling the rolling contract but I can't see any mention of a set top box and a rolling contract on their website.

Thank you

FreeBear

marycanary said: Yesterday someone from the Loyalty Department phoned me and suggested I keep my BB speed at M250 for a cost of £26.5/m and have a set top box. I can then subscribe to the sports channel on a rolling 1 month contract for £27/m. The idea is that when the person moves out I can cancel the sports channel. 

I asked for this in writing via email or text but they refused. My question is does this sound right? I can see the appeal of cancelling the rolling contract but I can't see any mention of a set top box and a rolling contract on their website.

Doesn't sound right - Virgin, and most of the other providers will want to lock you in for a fixed term, and any package options would be on top for the full term. If they are not prepared to put an offer in writing, it is likely to be a dodgy deal. Got caught out myself a while back with Virgin and because it was done over the phone, they conveniently couldn't find any record of the conversation. I now insist on email communication... But Virgin do not have a regular email address, so it all gets routed through their complaints team.