Virgin took too much money, how do I get it back?

textbook

My new 18 ma onth virgin contract was supposed to be £43 a month but they tool £106, after long pointless conversation on phone with them endlessly lying they finally agreed to pay back £63 in 5 -10 days.  I'll believe it when I see the money. 

Would blocking the direct debit and telling them to email or post the bill work or would they just switch off the internet?

I was told to threaten them with a £30 fine from the ombudsmen on top of the money they own if the money isn't returned.  How do I contact the ombudsmen and what is this?  How do i effectively implement this strategy?

Brie

You can always invoke the DD guarantee and reclaim that way.  They are obliged to tell you X days in advance of what they are taking so any change to a regular amount doesn't come as a surprise.  

Neil49

Whatever you do, don't block or mess around with your direct debit agreement. 

Hoenir

The action they may take and the action you actually take are two distinctly separate matters. Firstly you need to give them an opportunity to rectify. Irrespective of any personal feeling you may hold against the corporate entity. 

jbuchanangb

Surely as long as the overpayment is showing as a credit on the account, it will be applied towards the next month's charges, resulting in reduced DD, and then in the following month things will settle down.