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Renewal Discussion
Had first round of renewal discussions via Live Chat. Not accepted as yet. End of Current Contract Current RRP Price 1st Offer 2nd Offer Sky Signature £26.00 £36.50 £31.50 £22.00 Sky Sports+HD £27.00 £39.00 £22.00 £22.00 Multiroom £15.00 £15.00 £10.00 £10.00 SB Superfast £34.00 Full Fibre 75 £43.00 £29.00 Full Fibre 500…
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O2 Right to cancel gone wrong!!!
I received an email on the 11th November that said the terms of my contract are changing and that I have the right to cancel my airtime plan and either keep the device plan installment as is or pay for it upfront. I called yesterday to get this done and made it clear I wanted to keep the device plan installments but the…
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Sky/BT not sticking to deals agreed over the phone
This has happened to me twice in the last two weeks and I am so frustrated! Firstly Sky. We are out of contract and I phoned to see what they could offer to get us signed up again. Against a current cost of £123.50 I was offered £80 which I accepted. When I received the confirmation email and checked the account the…
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MSE News: Mid-contract broadband and mobile price hikes to be reviewed by regulator
Regulator Ofcom has launched a review into mid-contract price hikes on mobile and broadband bills, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract. Read the full story: 'Mid-contract broadband and mobile price hikes to be reviewed by…
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CityFibre subcontractors nearly did an installation on my own land OVER my BT Fibre
Lucky I was home yesterday. Went to the front door to let someone out, and saw lots of "Men Working" warning signs around my bungalow and big white paint marks on my own path. CityFibre subcontractors were about to take up a strip of my Tarmac path RIGHT OVER THE TOP OF MY BT FIBRE. And then install a CityFibre box next to…
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BT fault - can't report it!
I've been trying to report a fault on my Mother's landline. She doesn't have the internet so doesn't have an online account. I have been trying to text PHONE followed by her phone number to 61998 but it just keeps saying Not Delivered. Not sure if it's a problem with my phone?? The only other way seems to be to login into…
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Compensation for migration of mobile number to another person!
Hi, Last week I initiated a transfer of my mobile number to a new provider (ID mobile) To say this hasnt gone smoothly is an understatement! I have had my number with EE (previously Orange) for 24 years. I did think about keeping my new number but thought this would be less hassle then notifying all the…
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Bt still adding charges to landline
Been dealing with bt for over a year for them overcharging my mother who pays for 700 minutes free use. They have refunded all charges and rental each time. But today admitted they know they have a system problem but they only deal with customers when they realise. This is still ongoing taking money from people but are…
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Argos refusing a exchange
Hi we purchased a TV from Argos in the 13/9. When we got it home it was checked and then returned to the box whilst we purchased a suitable bracket. When we went to put it on the wall the screen was obviously not working. We took it back to Argos today and they implied we had dropped it or something and refused an exchange…
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Moving house - Do we need an aerial?
We are due to move early next year and are wondering what are our options are regarding the TV We currently have an aerial which we watch Freeview on. That's it! We are not very technically minded. The previous owners had two Sky dishes (it's a big house) but I'm not keen on Sky. I'd like to take the dishes down. I…
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Now Tv
Hi, I signed up for a 6 month Now tv sports package by mistake as I thought it included Discovery. I need to cancel it immediately is there a cooling off period?
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SKY REFUNDS UPDATE- SEND IT TO YOUR BANK
Due to the vast number of scams around & because many people aren't aware that they may be owed a refund from Sky I just wanted to let people know that Sky are still sending out notices to old customers informing them when they are due a refund. If you've moved home and can no longer access mail sent to your old address…
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Sky + box on flats problem
Tried to upgrade to Q on flats in the summer...engineer said no...first I assume the contract with sky q is null and void as they cant deliver..but was working until a few days ago..viewing card not authorized...tried new viewing card left by engineer, seemed to work...but doesn't recognize pin number on viewing…
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I'm on a Sky Plus box but can't upgrade to Sky Q as I live/rent an apartment with a communal dish
Hello! I've received a letter from Sky stating that my Sky Plus box will no longer receive updates and I basically need to move to Sky Q. We renewed our Sky contract a few months ago and were about to upgrade to Sky Q when it transpired that, because I live in a rented apartment block with a communal Sky dish, I would need…
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Nowtv sky sports
Ok so I finally quit sky after about 20 years. We signed up to NowTv for the sports only. I am finding it stressful 😂😂. We can watch TV then sign out if wanting to watch on tablet. But when signing back into TV can't get the QR code or website link to work. Each time have to input email address and password via remote…
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Virgin Media - Introducing our new “pounds and pence” pricing structure
From https://news.virginmediao2.co.uk/introducing-our-new-pounds-and-pence-pricing-structure Virgin Media New and re-contracting Virgin Media broadband customers will receive a flat price increase each year, effective in April, of £3.50 a month O2 O2 customers will see the cost of their airtime plans increase by £1.80 a…
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Landline goes... alternatives?
It seems by Jan 2027 landlines will be history. I've looked into alternatives and while I'm willing to move relatives and friends to mobile numbers, it would be better if I could keep our old LL number (some are elderly and really don't like change). So I understand the router would have to be upgraded to support VOIP and…
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Answering "no" to all questions on TV licensing website but it still says I have to by a license?
I received another letter from TV Licensing inviting me to visit https://www.tvlicensing.co.uk/check-if-you-need-one/topics/telling-us-you-dont-need-a-tv-licence and fill out the form. I answer "no" everywhere, yet upon hitting "submit" that page displays a message at the bottom that says "based on your answers you need to…
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Cancel Airtime Plan Without Penalty - O2?
Just received an email from O2 regarding a change to the airtime plan from January 2025. As it happens this is actually a second phone and I never really needed the airtime plan. My contract is about a month old with 3 years remaining, if from what the email is saying true, can I cancel the airtime plan(not the device…
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3 Device plan Issues
Afternoon, I had a phone contract with 3 . I cancelled the airtime part and kept the device plan. As direct debit was cancelled I have been doing direct transfer every month since July. Keep getting reminders saying payment is overdue and today received a collection letter in email. This payment is into Hutchinson 3UK…
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