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BT continues to bill me for cancelled service
I’m currently receiving cancer treatment and in and as a result closed my business (self employed ) and contacted BT to cancel my business services , Broadband and digital line . These were based at my home address and a couple of years ago when I renewed my Contract I was persuaded to go over to a VOIP phone line which…
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3 Mobile Trade In Issue
Hi all, I decided it was time to upgrade my phone, on February 21st I went to 3 to take out a completely new contract. When trying to choose the best handset for me the representative in store advised me that a certain handset came with a trade in offer of £360. The £360 was to be transferred to my bank account upon return…
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call charges when using BT Digital Voice
Thanking in advance. BT switched me over to digital voice at their preference, not mine. When my landline stopped working I then duly connected the phone line into the BT router and it works. Fine. My querie is about, why, if BT at their choosing, has eliminated my copper landline, why do they still want to charge me for…
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VMO2 (Virgin Media and O2): misrepresentation of complaints and outcomes
I'm wondering if anyone else has encountered this, as it happens across both Virgin Media and O2: 📬 You file a complaint with Virgin Media or O2 about an issue, making it crystal clear. 🔄 They change & distort your complaint, making it different from what you originally reported. 📧 You receive an email that is a mix of…
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Viber help
I have many questions but I will start with this: Does anyone know if you can use Viber Out on a World Wide plan to make calls within the UK if you live in the UK?
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Sky sports recording
Good afternoon all, We are currently looking to change our broadband and TV provider, currently with Sky and we are looking at a Virgin Media package. Question is, if we have Sky sports with Virgin Media, will we be able to record the football as we do now on the Sky Q box, on a TV recorder box such as a Manhatten or Humax…
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O2 continue to take payments after contract expiry
Looking for some advice. I had a 2 year contract with O2 and it expired in mid August last year. I got in touch with O2 in July stating that I did not want the contract to continue when it was due to expire but rather I want to move to PAYG after my final bill. The O2 agent said that they would process this for me. The…
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Phone calls via Skype - alternative?
I currently use Skype on a PC to make cheap phone calls to landlines abroad. My annual package ends this coming weekend and Skype will cease to exist from May 2025, I have therefore been looking into alternatives and I have found Planet.uk, which claims to offer cheap foreign calls from a UK landline, you first call…
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BT landline switchover
I had a dreadful rural broadband via miles of copper and switched to Starlink whilst keeping landline. Has anybody any experience of keeping a landline number with digital broadband signal NOT provided by BT through EE?
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Alternatives to Skype Number (formerly Skype In)
We now know that Skype will be closed down in May. I live abroad and have a UK Skype number that my elderly parents (and others in the UK such as their doctor) can call me on easily. WhatsApp etc. are not options for my parents. It needs to be a UK phone number. Are there any alternatives? I came across bOnline yesterday.…
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Landline to fibre optic
Good morning all, Sorry if this has been discussed before, but cannot find an answer on here or anywhere else. We are looking to change our broadband provider which is currently Sky. A lot off providers are now not offering landline. We have elderly relatives who are not on broadband, so my question is if we swap to…
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Premier Talk (Transparent Telecom and other names) [Removed by ForumTeam] rant/warning
Hello all Currently sat hear livid as to how these companies can keep on doing this 'phone slamming'. How do they continue to get away with it? A story from recent personal experience which may resonate with others, although it seems we have got lucky this time. Recently my elderly father got a phone call from Premier…
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Mis-sold Talk lines when on Fibre
Hi, I signed up with Sky over 6.5yrs ago and was told that I needed a phone line to connect to my Fibre broadband .. I’ve never changed the package but recently I realised that when on fibre, you have never needed a phone line and I’ve never used it at any point during my contract as only use my mobile. Sky are refusing to…
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Sky TV
Two questions: 1. Im out of a minimum term contract and have been for months. If I threaten to cancel will they terminate my TV connection straight away or will it be 30 days? 2. Under the new rules, which Sky dont abide by, do they still email customers to say how much your increase is? Many thanks for any help or advice…
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convert tv licence visit
Hi, I know there are lots of tv licence threads & in general I understand the if you do not watch live tv, you don't need a licence/don't engage/politely refuse process & I haven't had a licence, nor needed one for YEARS. this morning I get a guy who says, "I'm from a meter reading company nd I've been asked to pass you…
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TalkTalk Broadband renewal due? ALWAYS CHAT TO THEM FIRST!
My TT contract (Fibre 65+mobile) is due to expire soon and I got several emails asking me to renew. If I had simply accepted the new price (£33/mnth) then I would also have had to renew my mobile contract (which was previously free as it was included in previous package) which would have cost me approx £5/mnth. So I used…
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Problems switching from virgin media fibre
Hello, I am after some advice. Apologies if this has been answered elsewhere but quite often the threads don't cover exactly what I am asking. I currently have part fibre broadband with Virgin Media. There is no other 'copper' line coming into the property. When I try to see about switching to other providers, it seems…
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Cancelled TV License
I have had a TV License for years but haven't watched live TV so decided to cancel this month. I have always paid for a 12 month period but due to cost of living I started to pay monthly from 31/12/24. My payment of £17+ was already deducted for this month so I cancelled the DD. When I spoke with TVL she said that she…
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VOIP or Digital voice suggestions
I am just reviewing my broadband choices. We live in a rural area, and a couple of years ago were upgraded to FTTP for our broadband, with BT. Shortly afterwards our landline was changed to BT's Digital Voice service - so we no longer have anything coming to the property over the copper line. I'm just out of contract with…
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Dad Paying over the odds for TV+Broadband (Skysports, TNT Sports (BT,EE)
Hi. Merry Christmas Everyone. Just got to dad's place for the holidays and realised he is paying what seems like way over the odds for his Digital Sports+Broadband deal. Details (He has been out of contract for a while so can change at any time). It's through BT (which I think is now EE): Big Sport £49.33This is the cost…
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