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O2 Customer Service (lack of) & DSAR handling
Hi all, Apologies if not quite in the right category within the forum! Firstly, I am going to be honest and say I am being difficult and arbitrary with O2 purely on the basis that they have been absolutely shocking in the last 10 months with regards to complaints handling and customer service. I am seeking some…
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Now tv landline 1471 last caller
I tried to use the 1471, last caller service yesterday and got the message 'sorry the service requested is not available from this line!' Ive been with Now for landline and broadband for the last 2 years , prior to this it was with Sky. Is it something i have to contact them for to actually activate it or should it be…
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Number Port from Lebara Sim to Lebara Sim
I decided to move from Tesco PAYG to Lebara, intending to go for the MSE 5GB offer, unlimited calls and texts plus 6 months at £1.99, however I made the mistake of ordering a free sim thinking I could then select the MSE offer but found out you need to apply direct from the MSE for the offer and a sim.I only discovered…
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voip quality
I'm in the process of changing bb & landline from Virgin to a 5g service and a separate VOIP (not chosen either yet) I'm testing VOIP systems (those that allow a free trial) on my existing broadband and trying to compare it to my existing landline. But I have no real metrics for comparison. With broadband I can accurately…
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Retaining landline number when leaving VM
Bill payer has put notice in, as a local fibre company will do a comparable speed to Virgin at a fixed price of £28 for two years, but Virgin wouldn’t go lower than starting price of £28 which will then go up in-contract. New customers can get it for about £21 via MSE (125 BB.) Virgin claimed we would lose the number if we…
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Purchased new BT Landline phones. How to transfer old Panasonic landline contacts to this ?
We have bought a new set of 3 Bt landline phones Model: BT Premium Cordless Phone with Advanced Nuisance Call Blocker, Trio Handset to replace our previous Panasonic landline set.. Model: Panasonic KX-TGA641E (had these about 15 + years) We are with BT and have a BT router and Bt broadband. the Panasonic set are still…
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MSE News: Inflation-linked broadband, mobile and TV price hikes to be banned from next year
Broadband, mobile and pay TV firms will no longer be able to hit customers with inflation-linked price hikes mid-contract from January 2025, regulator Ofcom has confirmed. But, as MoneySavingExpert.com (MSE) founder Martin Lewis has warned, the new rules will still allow for above-inflation price rises. Inflation-linked…
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Sky - Sky HD+ Box
I've got an old sky box - still connects to the outside world for TV via a dish, although I can download and stream when required. I've had a recent issue when I go to the TV guide, I can see the menu of programmes but can't select them. Planner works fine on playback. I've tried different remotes, and the issue persists -…
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Talk Talk TV subscription
I've been with Talk Talk for a couple of months now. The service has been dire, it just doesn't work. The service keeps dropping. I've had the engineers out a couple of times and it worked fine for a few days then it loses signal. I get a notice on the screen saying to check connection from TV to the socket in the wall.…
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Home Phone BT Fibre to SKY
Just changed over and now realise that my BT VIOP phones won't work with my SKY router - needs to be a base plugged into the router. Problem is my router is under the stairs - anyone know if there is a "base" only with additional phones connected via wifi? All the sets I've seen seem to have a phone attached to the base…
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BT bills
Just looking through my mums BT bill - it appears that she is paying £4.34 a month for Voicemail with Call Protect. However she also has a phone with TruCall on it. Would I be right in saying that she can safely ditch with voicemail etc option with no change in service ? (she doesn’t use Voicemail as she has an answer…
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Alternative to Sky
Hi I wish to leave Sky as prices are a joke. Can anyone advise what is the best option for having as close a set up to Sky as poss. I have thier signature package and Netflix but donuse prime Disney etc. I was contemplating a Tivo Box but perhaps a new smart TV would be better as mine is 10yrs old. I do like being able to…
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Phone line no Fibre please!
Hi, my dad is 80 years old and lives on his own, he doesn't use the internet or a mobile phone and I have to help him with his bills. I have his phone and broadband through NOW TV (I had to get broadband as its was the cheapest way), his contract with them is ending and its is going up in price dramatically and they want…
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Sky stream football
Hello, So I've never had sky sports before and being an Ipswich fan and having them in the premier league I was contemplating signing up on a Flexi deal. My question is whether 3pm Saturday games are shown in full later on the Saturday night (or atleast with good length highlights) and without showing the scores on the…
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Using old SIM while waiting for Port In date?
I've just swapped my wife's mobile provider. Got the new Lebara SIM, activated it, completed Port In form and asked for Port to take place on Thursday. Can we continue to use the old (iD Mobile) SIM until Wednesday?
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Suitable phones or packages to block cold calling?
Everyone knows that using the BT site to block numbers or being on the TPS is useless. Is the only option to pay BT extra to have a restricted list of friends and family who can contact you? What are the other options? Expensive phones can do this I think but it really annoys me that after all these years phone companies…
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Digital Landline without call plan
Existing phone+broadband contract is coming up for renewal. Looking around, suppliers are offering broadband only or with digital landline on a calls plan at additional cost. However, the landline is only needed for incoming calls so paying for "free" calls that won;t be made seems excessive. Does anyone know of suppliers…
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Calls cutting off to specific numbers
been tasked with helping parents with an issue and would be good to know which direction to head to for help. They moved house 6 months ago and landline and broadband are via NowTV/Sky. There are two phone numbers (friends of mums) where any calls made either of these numbers cut off after 56/58 seconds (resulting in…
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Plus Net home phone suspended
My father is in his 90s and uses his home phone for everything he pays by DD and never misses a payment regardless. Plus net have suspended his phone services this month as he went over the £50 a month cap they have imposed on home phone contracts leaving him without access to his support services etc. They sent an email…
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TV, Phone and Broadband options
I am considering leaving SKY, as the price is due to go up from £55 to £75 for broadband, telephone and SKY signature TV (with Netflix add on). I am reluctant to leave SKY, as I have been with them for about 15 years and have always managed to secure a significant discount upon renewal and it is easy having all services…
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Most recent: Possible to Have Virgin Media & BT same time? by paradigital
10 August at 10:48PM
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