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EE Mobile
I’m currently with 02 as part of an 02/Virgin deal. Finding 02 quite expensive and looking to change and was wondering what people’s experience of EE is. Do you get good reception where ever you go and do you also get good reception when your in shops, pubs etc. My phone has an eSIM will EE be able to deal with that so I…
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Renegotiating Sky TV + Broadband
I'm currently paying a whopping £80 per month for Sky TV (HD+Netflix) and broadband (Ultrafast 1) and am out of contract on both. I set up a new package as if I was a new customer which came to £45/mth which is definitely in the ballpark of where I want to be. As I've done before, I've called them a couple of times but…
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Call centre insider tips 📞
Have you ever worked in a call centre, dealing with customers' queries? What are your tips for callers that'll get them the best service and deals? If possible, let us know which company you work/ed for too. Thanks.
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Digital Voice
Thanks for the add to your forum. BT have put our landline onto Digital Voice and it has been an absolute nightmare 3 weeks. It has cut off our much needed landline, home security cameras and just about everything wifi in our house. We have struggled but manged to get some back on. Two things are still having problems the…
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Alternatives to TV, Phone, Brodband packages
My 84 yr old mum doesn't need all the fancy channels that come with today's TV packages, she just wants a basic TV & phone package. Also, the only reason for broadband is her smart meter - thinking of going back to no smart meter if the figures add up. Anyone managed to find a solution other than being locked into…
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Replacing phone line with VoIP (without needing an additional call plan)
For obvious reasons, my 80yo old mum has 80yo friends. Although we have trained her to use WhatsApp, it's no good when she is talking to her friends, who are all used to their landline phones, answer machines etc and aren't interested in fancy gadgets So when it comes to phone contract renewal times, she insists on a phone…
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Which TV choice is best value
I have been with Virgin for over 10 years (Sky before that) My current package is M250 + Maxit TV + Sports + Any time telephone. I am 'out of contract'. The monthly bill keeps going up and this month is now at £95. I am happy to separate mix and match. I can get get deals for BB and telephone. My question is where do I get…
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BT Switch to Digital
Is anyone else having issues with BT Digital Voice switch-over? My parents have had shocking treatment from BT. Their landline was cut-off leaving them with no phone service for over a fortnight - and still not re-connected to Digital as I type! They rely on their phone for contact to friends family and healthcare but BT…
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How to watch a TV show with multiple seasons in order on Prime?
I don't really watch much on Prime & when I do it tends to be the odd movie here or there. Right now I'm in to Reacher though & have got on to season 2. Rather annoyingly & unlike [my usual] Netflix, 'Watch next' or whatever they call it keeps taking me back to season 1. I have to manually select the season 2 episode that…
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BT now charging £3 for paper bills
Yet another company who deems it ok to skim more off elderley or those not able to access online services. Was so shocked at this -while only a small price it really only effect those like the older person who still don't access online via mobile or broadband. Yes the answer is DD put then again some older folk don't like…
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Best place to purchase a new Samsung Phone SIM only
Hi, me and partner are in the market for a new phones but don't want to spend best part of £1,000 each, our current Samsung mobiles are not allowing updates anymore but we do like Samsung. Have seen the S23 on ebay, states it's new 5G 128GB -6GB RAM for around £150. Anyone got any advice of where to buy and not get ripped…
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Streaming Sky - experiences?
My contract is coming up. I have Q box, don't want TV Glass and wondering what streaming sky is like? Pros - Cons? I have FTTP and am 1 person (no others living with me).
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Need To Lower Sky Bill
Hi, my elderly parents currently have: - Sky talk anytime extra (needed as they make a lot of phonecalls health-related as my mum is disabled and she also has an emergency pendant) - TV essentials (they don't need or want the TV bit but keep getting told they need it, do they really? And would the calls or broadband be…
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Tesco mobile porting issue
Just to make you aware that Tesco Mobike have had an issue with porting in mobile numbers on to their network since April they are not making new customers aware of this issue so once you get a Pac number from your old provider and passed it to Tesco they usually say it takes 24-48 hours after week they usually confess to…
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Out of contract with Virgin
Today l got not one but two fantastic deals from virgin media. My own package, TV, Phone and Broadband. Was £106.50 per month Now £70.00 per month My step son who lives alone but is handicapped. Confined to a motorised wheelchair, had a monthly bill of over £160.00 per month. Phone, TV, Broadband. His bill had been…
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help for elderly relations who want to keep a landline
Hi, I'd appreciate advice about how best to support my uncle in his 80s who wants to keep his landline but knows the tech is becoming obsolete. We got him a mobile phone but he is adamant against having a direct debit so it went on a payg contract with advice about how to switch the connection on and off which was too much…
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Any advice re TV provider?
Hi, We left Sky probably close to two years ago, mainly because it was so expensive. We are with a different provider for broadband, but we went to Freesat for TV. We had it upstairs anyway. If it worked properly, it would suit us just fine. But we have so many issues with it that we are considering going back to Sky. We…
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Mobile PAC code and charged..
Hi all Last October i used the PAC to transfer my number from 3 to EE….Always paid bill via DD and paid final bill…Number port OK Last week I we was debited by 3 for an extra 97.11 for unbilled charges. Trying to extract from 3 what this was for is a nightmare. anyone help[…
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bt late payment charges £40-£90
I have been late paying my bt bill a few times but they have put between £40 -£80 late payment charge on. I have just gone to check my bill today, today is the day its due to be paid and they have already added a £40 charge, its not late yetJanuary late payment was £49.95Feb £70 Sept £80. Everytime i contact them to see…
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Spam Calls from Virgin Media
I've received MANY calls from Virgin Media (or the spam workers saying they're from Virgin Media) stating they wish to review my contract - which doesn't actually end until July 2025. Today is 20th September 2024. Today, someone called me from 0800 052 8675. I asked the lady if she doesn't realise that her colleagues have…
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