Switching from Virgin Media, Sky delays installation of FTTP

JohnSwift10

I am leaving Virgin Media cable internet to get Sky FTTP using the broadband switching service.

Sky originally gave a date of 7th May and Virgin Media calculated the last bill including cancellation fee to that date.

Now Sky has informed me that it will now be 10th June for installation.

Will Virgin just keep the internet and phone switched on until then and bill me for the extra days?

born_again

It's openreach that is the delay.

Is your Virgin cable? If so then that should end on the date you have given them.

Ayr_Rage

Did you use the One Touch Switch service?

If so, the gaining provider should advise the losing provider of any delays and then the actual date that the new service goes live so you are not prematurely disconnected and left without any service.

That's the theory!

JohnSwift10

Ayr_Rage said:

Did you use the One Touch Switch service?

If so, the gaining provider should advise the losing provider of any delays and then the actual date that the new service goes live so you are not prematurely disconnected and left without any service.

That's the theory!

Yes I did.