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Openreach flying wire
We returned from a week away in January to find a neighbour's broadband wire had been installed across our property, less than a metre away from two of our bedroom windows. When the wind blows, the cable hits our property. I have complained to Openreach but they have not yet sent an engineer out and I keep getting repeat…
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BT Price Increases Question
Anyone know how BT are increasing BB + call packages ? They are pretty clear on the £3 for BB but can't find anything about the call package increases. Is it all included in the £3 ?
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v4 consumer landline package cancellation nightmare
Hi there, hoping to get some advice/support please? Apologies for the long post!!! My 72 year old mum was cold called by v4 in June and agreed to sign up to their 24 month landline only package on the understanding that it would be cheaper monthly than her then existing BT package. At not time during the call or in…
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bt final bill
can any advise cancelled bt line, turned off straightaway (parent passed away) informed bt that i want the bill sent to me which they confirmed, and still no bill, a week later called them again informing them still no final bill, again now another week has passed and still no final bill arrived they confirmed my address…
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Digital voice and manual updates- is this normal?
For reasons I won't bore you with, we still use our landline as the primary phone. Supplied by Vodafone. Got reluctantly switched over to digital voice at the end of 2023, and since then there have been a couple of times when the phone just stops working. I have to go to Vodafone's online chat and go through all that…
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Nowtv package renewal
So after ditching sky for over 15 years I took out nowtv for 6 months sports package. The package ends on 3rd May. Next payment is 3rd April. I presume I am cancel after 3rd April payment has been taken and then continue until 3rd May. When I can I reinstate a new package. Are there any member who regularly stop and start…
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Lebara App Registration and Numbet Porting
Good morning, Really basic question, I am porting in and out of Lebara (via ASDAmobile) to take advantage of a sim offer that expires today. I have activated the new Lebara sim and ported the number to ASDA. With the new Lebara sim, using the app can I now activate this with the telephone number provided with the new sim…
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Sky price increase less than 2 weeks after price negotiation
Hi I negotiated my Sky Broadband renewal at the end of February. Less than 2 weeks later they increased the prices!! Are they allowed to do this? Thanks
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Cheap calls to Canada from a landline UK.
Looking to get cheap calls to Canada from a landline. Use to use Toolani but it now seems to be not working as it won't let me call. Any recommendations ? Thank you
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Onestream charging £199 Openreach visit - Question
Hi all, I moved into a new property a month ago, and it's fairly rural so not many broadband options. I signed up with Onestream (mistake in hindsight) and on the day my service went live I was not getting a connection. No DSL light on my router. Onestream tried to diagnose the issue over the phone, but still not working,…
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Going back to Sky?
I haven’t had Sky TV for donkey’s years – at least 12 years.
However, I watch Formula 1 so I normally pay for Sky sports on Now TV at around
£22 a month although this year I got a 12-month gift voucher for Sky sports
which finishes in January. (The only sports channel I ever watch is F1) I also pay £15.50 for Now…
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Cease sky contract for 7 months. Could I reserve landline number.
I’m not needing my sky tv , broadband and internet and phone as I’m working away. Could I end the contract and re sign up when I return with the proviso of reserving my same landline number ? tbanks in advance
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Automatic Compensation refund
I have a substantial credit on my BT account as a result of Automatic Compensation. If the BT contract is cancelled will this credit be paid out ?
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Short-term or rolling "contract"
My current Broadband and Landline contract is ending shortly. I will be moving out of the house in the summer so don't want a new 18 to 24 month contract, but there don't seem to be many options: 1 new supplier (on some comparison sites) with £100 set-up fee or remain with current supplier at out-of-contract price The…
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TV licence email what do I do
Hi I don't have a TV licence as I never watch live TV or iPlayer. I recently stayed in a UK hotel that had BBC channels/licence and I watched an episode on iPlayer. I have now received an email telling me I have to buy a licence, is this right have I inadvertently broken the rules?
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Have a Helpline attached to my landline and unable to get Full Fibre broadband
I have a helpline, an actual landline (yes I know, but the mobile signal in my area is rubbish), sky bb/wifi. BB contract ended and for some mad reason I wanted to stay with Sky. Engineer was booked to come and drill whatever was necessary to get Full Fibre 75. His first words as he entered my living room -" i can't do…
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RPI increase announce VMO2
And so it starts. Just had the email for annual increase. VM-O2 state a 7.5% increase from April. Thankfully I recontracted in January although any monthly saving over the old price will now be lessened. Surely regulators should now step up and enforce set contracted prices. It seems that now there are contracts of more…
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Sky - terrible broadband speed
Trying to help my in-laws. They stay on a small holding / rural location and have been with Sky forever. I haven’t seen the breakdown but I believe they pay approx. £100 a month sky package. They think the broadband element is £39. I’m really keen to see the breakdown of their billing to know what makes it up to £100 as…
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Moved from Sky to Virgin (TV)? Do you miss anything?
After 15 years with Sky for TV, I think this might be the renewal where I actually move over to Virgin. Economies of scale with O2 SIMs and BB etc, but Sky have got to the point where haggling is just exhausting and unproductive. So, for those of you that have made the switch over fairly recently - what do you miss about…
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Virgin Media, Netflix - Bait & Switch tactic
Hi I recently switched from Sky to Virgin due to a better deal they were offering. As part of my sign-up, I opted for Netflix Premium, but I’ve been placed on the Netflix Standard with Ads plan instead. The contract documents I received by email clearly state Netflix Premium, but when I checked the online version of the…
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