-
Unsuccessful BT/EE TV renewal
My BT broadband / TV contract came to an end very recently so I rang to renew. Was put onto EE package (as they’ve now merged) Specifically told the guy I wanted to keep all the sports channels that I already had but not fussed with the films or entertainment channels. He came back with a quote for Sports pkg and fibre…
-
Migrating from BT to other internet and phone providers - FTTP (full fibre)
(Sorry if this is a well trodden path, but I have searched for a quite a while, and nothing quite covers my questions.) I am currently on a BT telephone and internet service, and have been for many years. I was recently (2 weeks ago) migrated onto FTTP by Openreach, although the old copper line is still there (and still…
-
Dect phone with Sim?
Some background: We've just escaped from Virgin to a 5G provider for unlimited broadband. We wanted to keep our landline number, so I started a VOIP contract and transferred the number... I already had a VOIP adapter and the tests all proved satisfactory. However I have discovered an issue there is an issue in that about…
-
'We notice you've been using iPlayer?' email after watching iPlayer at parents house
I don't have a TV license as I don't watch live TV or iPlayer at my home address. I made a declaration to say I didn't need a TV license. Occasionally I will watch iPlayer on my laptop or playstation using my iPlayer account *at my parents house*, which is covered by a TV license. However, I've started to get emails from…
-
Sky penalty
Due to unforeseen circumstances thinking of cancelling sky contract 24 months contract and 21 months remaining. The elderly person is sick and will not be able to watch sky. Guess penalty will be too high to cancel.
-
Rural Broadband Help needed
Our phone coop modem broke and our only option (out of contract) seems to be to buy a new one for £100 as BT has not upgraded our street to fibre and there are no contracts available - not even with themselves !! - because of that. Mobile reception is very poor here, what do we do?
-
Accused of fraud - Tesco mobile
I am looking for some advice please! 8 weeks ago I took out an iPhone contract with Tesco mobile online, to receive a Samsung Ultra. I returned the device and took out an iPhone contract in the Tesco store due to my phone being broken (I was advised to do this by Tesco mobile). I rang tesco due to never receiving a refund…
-
Virgin Bundle with O2 Sim - beatable?
Hi, Been a customer of Virgin for 6 years and have been banging on with them about getting Sky Sports added to my package. 2 months left on package and I get a phone call saying they have a promotional for the next 18 months - see below with bracketed for my current package - TNT Sports (already had) - M500 (Was M350) -…
-
Can I appeal the termination fee, when it was not my fault that they terminated the service?
I spoke to my current provider to tell them I was moving home and I wanted to take them with me. All was good, a few days later I got an email to contact them about the matter. They then said that they cannot supply to my new address, so will terminate the contract, giving me a termination fee, as my contract ends 5 months…
-
Refused mobile contract- twice!
I'm trying to buy my partner a new mobile on contract, through the black friday deals. She has had an EE contract for years,paying over the odds, for an old iphone. I tried to buy a contract in her name, with me as the payee, first through Fonehouse then Mobiles.co.uk Both times, the deal was agreed online, then cancelled…
-
Keeping analogue phone line
I am in a fairly unique position but sure I'm not alone in this and I desperately need to keep my analogue phone line. I live in a very rural area with no mobile signal, in fact I can't even get a radio signal as I'm at the bottom of a steep sided valley. It was prohibitively expensive to get an electric supply (c£60k) so…
-
Renewal Discussion
Had first round of renewal discussions via Live Chat. Not accepted as yet. End of Current Contract Current RRP Price 1st Offer 2nd Offer Sky Signature £26.00 £36.50 £31.50 £22.00 Sky Sports+HD £27.00 £39.00 £22.00 £22.00 Multiroom £15.00 £15.00 £10.00 £10.00 SB Superfast £34.00 Full Fibre 75 £43.00 £29.00 Full Fibre 500…
-
O2 Right to cancel gone wrong!!!
I received an email on the 11th November that said the terms of my contract are changing and that I have the right to cancel my airtime plan and either keep the device plan installment as is or pay for it upfront. I called yesterday to get this done and made it clear I wanted to keep the device plan installments but the…
-
Sky/BT not sticking to deals agreed over the phone
This has happened to me twice in the last two weeks and I am so frustrated! Firstly Sky. We are out of contract and I phoned to see what they could offer to get us signed up again. Against a current cost of £123.50 I was offered £80 which I accepted. When I received the confirmation email and checked the account the…
-
MSE News: Mid-contract broadband and mobile price hikes to be reviewed by regulator
Regulator Ofcom has launched a review into mid-contract price hikes on mobile and broadband bills, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract. Read the full story: 'Mid-contract broadband and mobile price hikes to be reviewed by…
-
CityFibre subcontractors nearly did an installation on my own land OVER my BT Fibre
Lucky I was home yesterday. Went to the front door to let someone out, and saw lots of "Men Working" warning signs around my bungalow and big white paint marks on my own path. CityFibre subcontractors were about to take up a strip of my Tarmac path RIGHT OVER THE TOP OF MY BT FIBRE. And then install a CityFibre box next to…
-
BT fault - can't report it!
I've been trying to report a fault on my Mother's landline. She doesn't have the internet so doesn't have an online account. I have been trying to text PHONE followed by her phone number to 61998 but it just keeps saying Not Delivered. Not sure if it's a problem with my phone?? The only other way seems to be to login into…
-
Compensation for migration of mobile number to another person!
Hi, Last week I initiated a transfer of my mobile number to a new provider (ID mobile) To say this hasnt gone smoothly is an understatement! I have had my number with EE (previously Orange) for 24 years. I did think about keeping my new number but thought this would be less hassle then notifying all the…
-
Bt still adding charges to landline
Been dealing with bt for over a year for them overcharging my mother who pays for 700 minutes free use. They have refunded all charges and rental each time. But today admitted they know they have a system problem but they only deal with customers when they realise. This is still ongoing taking money from people but are…
-
Argos refusing a exchange
Hi we purchased a TV from Argos in the 13/9. When we got it home it was checked and then returned to the box whilst we purchased a suitable bracket. When we went to put it on the wall the screen was obviously not working. We took it back to Argos today and they implied we had dropped it or something and refused an exchange…
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
24.2K discussions
187.8K comments
Most recent: BB without landline by TheNorthStar
22 August at 6:02PM
Need help choosing the best value contract, SIM-only deal or PAYG?
Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.