Virgin Media - Deliberate policy to misinform customers that a switch has failed

Nexussix

Following a one-touch-Offcom switch when my Virgin Media Broadband contract fully expired to  a new,different provider, Virgin Media consistently claimed that " The new provider has failed to complete the switching process,...". In fact the switch was completed immediately, and they have since,  bombarded me with periodic demands for payments that increase in amount each time. After many enquiries, the truth has finally emerged as follows.
 1/ Virgin Media follow this as a routine policy in order to attempt to intimidate customers who lead them into extracting more money from them- despite in my case being a previously model customer. 2/ Virgin Media have a long history of this appalling behaviour, and are known for this within the industry - I have been informed that ONLY VIRGIN MEDIA have a routine policy of this practice.
I therefore request that Martin Lewis, or a member of his MSE team look closely at this dreadful situation. It is stressful and totally unjustified. I believe it may qualify as a case for harassment. 
I have raised a complaint against Virgin Media, and will certainly escalate this to the Communications Ombudsman as a matter of due course.
It would be of interest to know of other people who have been victimised and picked on this way.
I think that Virgin Media should be publicly called out, for example on Good Morning Britain, for the disgrace that they clearly are. Its unacceptable, sharp practice. 

Ayr_Rage

Nexussix said:

Following a one-touch-Offcom switch when my Virgin Media Broadband contract fully expired to  a new,different provider, Virgin Media consistently claimed that " The new provider has failed to complete the switching process,...". In fact the switch was completed immediately, and they have since,  bombarded me with periodic demands for payments that increase in amount each time. After many enquiries, the truth has finally emerged as follows.
 1/ Virgin Media follow this as a routine policy in order to attempt to intimidate customers who lead them into extracting more money from them- despite in my case being a previously model customer. 2/ Virgin Media have a long history of this appalling behaviour, and are known for this within the industry - I have been informed that ONLY VIRGIN MEDIA have a routine policy of this practice.
I therefore request that Martin Lewis, or a member of his MSE team look closely at this dreadful situation. It is stressful and totally unjustified. I believe it may qualify as a case for harassment. 
I have raised a complaint against Virgin Media, and will certainly escalate this to the Communications Ombudsman as a matter of due course.
It would be of interest to know of other people who have been victimised and picked on this way.
I think that Virgin Media should be publicly called out, for example on Good Morning Britain, for the disgrace that they clearly are. Its unacceptable, sharp practice. 

" 2/ Virgin Media have a long history of this appalling behaviour, and are known for this within the industry - I have been informed that ONLY VIRGIN MEDIA have a routine policy of this practice."

Where does that allegation come from?

Please quote your source and accompanying evidence.

Just because you've had an issue with your switch doesn't mean this is VM's normal practice.

brewerdave

There have been a lot of stories re the shortcomings of the OTS system in it's early days particularly those involving Virgin cable to BT/Openreach supplied ISPs. Many of these switches physically occurred successfully but the background processes fell over, and if I remember correctly, Virgin didn't always get informed of switch completion. Apparently its a very complex system !
 This has also occurred with other ISPs, who also have chased monies not due.