Answering "no" to all questions on TV licensing website but it still says I have to by a license?

gilbutre

I received another letter from TV Licensing inviting me to visit https://www.tvlicensing.co.uk/check-if-you-need-one/topics/telling-us-you-dont-need-a-tv-licence and fill out the form. I answer "no" everywhere, yet upon hitting "submit" that page displays a message at the bottom that says "based on your answers you need to be covered by a TV Licence."

Uh... Wth? Anyone can explain what's going on please?

cymruchris

Re-read the questions

They are not all 'No' answers.

Mark_d

If you can't confirm that you don't watch BBC iPlayer - this means you might watch it sometimes - hence you need a TV licence

J_B

cymruchris said:

Re-read the questions

They are not all 'No' answers.

This /|\ I think the last two (?) need to be yes!

oldernonethewiser

Why bother replying to TVL?

gilbutre

Oh man now I see they phrased some questions in one way and others in a different way. Thanks all!

FreeBear

Form won't let me press the "submit" button, regardless of what my answers are... Oh well, just means they'll have to continue addressing their letters firelighters to the legal occupier.

Olinda99

yes they do seem to have made it more complicated over the years - I wonder why...

Kim_13

gilbutre said:

Oh man now I see they phrased some questions in one way and others in a different way. Thanks all!

Obviously hoping to get some to pay when they don’t need to. I don’t know how they get away with that switch, it’s basically mis-selling and no one else would be allowed to do it.

Also the asterix on the bottom that watching S4C on demand doesn’t require a licence. It’s on iPlayer, so you could legitimately use it with no licence and thus answer no to the penultimate question, only to be told to buy a licence. S4C on demand should be mentioned as an exclusion in that question, with the only asterix being that ITVX, All 4, My5 and U on demand don’t require a licence.

Cornucopia

It's probably worth noting the biggest caveat of all - this questionnaire is an optional part of an overall optional "No Licence Needed" process.   They are basically whims of the BBC and have no bearing on the ability to cancel a Licence and receive a refund if one is due.

tallac

The TV license survey is trash. The first 4 questions are phrased along the lines of:
"Do you or does anyone in your household ever watch ..."

Then the final 2 questions are phrased like:
"Can you confirm that you and your household never watch ..."

So if you don't need a TV license then you have to answer No for the first 4 and Yes for the last 2. They effectively switched the question from a positive phrasing to a negative one.

Either this is intentional to make it more difficult to fill in the form or it's just really really bad user experience design and the person who created that layout needs to be fired!