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RPI increase announce VMO2
And so it starts. Just had the email for annual increase. VM-O2 state a 7.5% increase from April. Thankfully I recontracted in January although any monthly saving over the old price will now be lessened. Surely regulators should now step up and enforce set contracted prices. It seems that now there are contracts of more…
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Sky - terrible broadband speed
Trying to help my in-laws. They stay on a small holding / rural location and have been with Sky forever. I haven’t seen the breakdown but I believe they pay approx. £100 a month sky package. They think the broadband element is £39. I’m really keen to see the breakdown of their billing to know what makes it up to £100 as…
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Moved from Sky to Virgin (TV)? Do you miss anything?
After 15 years with Sky for TV, I think this might be the renewal where I actually move over to Virgin. Economies of scale with O2 SIMs and BB etc, but Sky have got to the point where haggling is just exhausting and unproductive. So, for those of you that have made the switch over fairly recently - what do you miss about…
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Virgin Media, Netflix - Bait & Switch tactic
Hi I recently switched from Sky to Virgin due to a better deal they were offering. As part of my sign-up, I opted for Netflix Premium, but I’ve been placed on the Netflix Standard with Ads plan instead. The contract documents I received by email clearly state Netflix Premium, but when I checked the online version of the…
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BT continues to bill me for cancelled service
I’m currently receiving cancer treatment and in and as a result closed my business (self employed ) and contacted BT to cancel my business services , Broadband and digital line . These were based at my home address and a couple of years ago when I renewed my Contract I was persuaded to go over to a VOIP phone line which…
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3 Mobile Trade In Issue
Hi all, I decided it was time to upgrade my phone, on February 21st I went to 3 to take out a completely new contract. When trying to choose the best handset for me the representative in store advised me that a certain handset came with a trade in offer of £360. The £360 was to be transferred to my bank account upon return…
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call charges when using BT Digital Voice
Thanking in advance. BT switched me over to digital voice at their preference, not mine. When my landline stopped working I then duly connected the phone line into the BT router and it works. Fine. My querie is about, why, if BT at their choosing, has eliminated my copper landline, why do they still want to charge me for…
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VMO2 (Virgin Media and O2): misrepresentation of complaints and outcomes
I'm wondering if anyone else has encountered this, as it happens across both Virgin Media and O2: 📬 You file a complaint with Virgin Media or O2 about an issue, making it crystal clear. 🔄 They change & distort your complaint, making it different from what you originally reported. 📧 You receive an email that is a mix of…
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Viber help
I have many questions but I will start with this: Does anyone know if you can use Viber Out on a World Wide plan to make calls within the UK if you live in the UK?
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Sky sports recording
Good afternoon all, We are currently looking to change our broadband and TV provider, currently with Sky and we are looking at a Virgin Media package. Question is, if we have Sky sports with Virgin Media, will we be able to record the football as we do now on the Sky Q box, on a TV recorder box such as a Manhatten or Humax…
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O2 continue to take payments after contract expiry
Looking for some advice. I had a 2 year contract with O2 and it expired in mid August last year. I got in touch with O2 in July stating that I did not want the contract to continue when it was due to expire but rather I want to move to PAYG after my final bill. The O2 agent said that they would process this for me. The…
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Phone calls via Skype - alternative?
I currently use Skype on a PC to make cheap phone calls to landlines abroad. My annual package ends this coming weekend and Skype will cease to exist from May 2025, I have therefore been looking into alternatives and I have found Planet.uk, which claims to offer cheap foreign calls from a UK landline, you first call…
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BT landline switchover
I had a dreadful rural broadband via miles of copper and switched to Starlink whilst keeping landline. Has anybody any experience of keeping a landline number with digital broadband signal NOT provided by BT through EE?
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Alternatives to Skype Number (formerly Skype In)
We now know that Skype will be closed down in May. I live abroad and have a UK Skype number that my elderly parents (and others in the UK such as their doctor) can call me on easily. WhatsApp etc. are not options for my parents. It needs to be a UK phone number. Are there any alternatives? I came across bOnline yesterday.…
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Landline to fibre optic
Good morning all, Sorry if this has been discussed before, but cannot find an answer on here or anywhere else. We are looking to change our broadband provider which is currently Sky. A lot off providers are now not offering landline. We have elderly relatives who are not on broadband, so my question is if we swap to…
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Premier Talk (Transparent Telecom and other names) [Removed by ForumTeam] rant/warning
Hello all Currently sat hear livid as to how these companies can keep on doing this 'phone slamming'. How do they continue to get away with it? A story from recent personal experience which may resonate with others, although it seems we have got lucky this time. Recently my elderly father got a phone call from Premier…
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Mis-sold Talk lines when on Fibre
Hi, I signed up with Sky over 6.5yrs ago and was told that I needed a phone line to connect to my Fibre broadband .. I’ve never changed the package but recently I realised that when on fibre, you have never needed a phone line and I’ve never used it at any point during my contract as only use my mobile. Sky are refusing to…
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TV Licence monthly direct debit errors
I recently received my TV licence renewal at £169.50 for monthly direct debit )starting April 2024). However, the monthly amounts listed for April 2024 to March 2025 inclusive are 12 x £15, which is £180. Why am I being overcharged and why don't they simply charge 11 x £14.13 plus 1 x £14.07? I asked a question via the TV…
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Sky TV
Two questions: 1. Im out of a minimum term contract and have been for months. If I threaten to cancel will they terminate my TV connection straight away or will it be 30 days? 2. Under the new rules, which Sky dont abide by, do they still email customers to say how much your increase is? Many thanks for any help or advice…
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convert tv licence visit
Hi, I know there are lots of tv licence threads & in general I understand the if you do not watch live tv, you don't need a licence/don't engage/politely refuse process & I haven't had a licence, nor needed one for YEARS. this morning I get a guy who says, "I'm from a meter reading company nd I've been asked to pass you…
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