Do you support an easier/clearer option to request tv licence reminders via post

UnsureAboutthis

I have been buying our TV licence online but always request a hard copy, as I'm old school.
As we get older, ie over 60, close to official retirement, I'm worried that we'd forget, especially
as my OH does not do the financial side of our marriage, it's a bit like old school, i.e., tasks were
on the whole shared and crossed paths as required. (I've always dealt with the bills etc, it is what it is)

I'm aware that postal reminders can get lost in the post, but it is an extra tier of being reminded.
We don't want to do an automatic DD/etc.

In our view, by limiting reminders to online methods only (well, the online

talks about "changing the option to postal," but I've looked for hours), the system excludes many people, particularly older customers and those who prefer traditional communication.

I believe there should be a clear and accessible option to request TV Licence reminders by post, ensuring the service is fair and inclusive for everyone. I would appreciate this issue being reviewed and a postal reminder option being made more clear but from what I've seen, the option is not accessible online as it claims

Cornucopia

Is there a particular reason why you don't want to do DD, as that would be the most obvious answer to your issue.

flaneurs_lobster

Get a calendar, one of those with a month to a page that you hang up in the kitchen.

Write on there when the TV licence is due, also useful as reminder for any other future events.

born_again

Cornucopia said:

Is there a particular reason why you don't want to do DD, as that would be the most obvious answer to your issue.

Totally echo this. Paid monthly as well, no annual amount to find.

JSmithy45AD

I think it's:-  update your details>make changes to your license>change how you'd like to receive your tv license and select paper tv license by post

Update reminders should arrive by the same method.

JSmithy45AD

In the FAQs:- 

Can I pay, get reminders and other information by text?

Text services are currently available to TV Licensing payment and savings card customers.

Can I pay by text?

If you've previously made a debit/credit card payment towards your TV Licence, simply text PAY followed by your customer number along with the amount you wish to pay to 64488 (e.g. to pay £6.00, text PAY 123456789 6.00). Your customer number is printed on your payment schedule. Savings card customers can also text PAY to 64488 to save towards their next TV Licence. If you haven’t already made a payment using your debit or credit card please call 0300 555 0286*.

We'll never ask you to text your full debit/credit card number or details. All texts will be charged at your standard text message cost set by your mobile phone service provider.

Can you send me a text reminding me to pay?

To receive free text messages (SMS) to let you know when you have missed a payment, just text CUST and your customer number to 64488 to opt in (e.g. CUST 123456789). To cancel, text STOP and your customer number to 64488.

What information can you text me about my cash payment plan?

If you text INFO followed by your customer number (eg: INFO 123456789) to 64488 we'll send you the following:

• TV Licence expiry date.
• Date and amount of last payment received.
• Balance*.
*Savings card customers can receive their balance by text.Please note that it may take 48 hours from the time you make your payment for it to appear on your payment history.All texts will be charged at your standard text message cost set by your mobile phone service provider.

How do I opt out of text services?

If you are already receiving text messages and would like to opt out of text services please text STOP and your customer number to 64488 (e.g. STOP 123456789).

https://www.tvlicensing.co.uk/faqs/FAQ232

UnsureAboutthis

JSmithy45AD said:

I think it's:-  update your details>make changes to your license>change how you'd like to receive your tv license and select paper tv license by post

Update reminders should arrive by the same method.

Thank you. As stated before, we get our paper copy and have done since tie began.
If there was an option there, they are not practicing that, as this has been happening for several
years at least.

Re texts, sorry, not interested as the phone number needs to be updated if we change it, and we both do
at times.

I've had another look on the tv licence site, bangs on about "options," but I
can's see anyhting about getting paper reminders.

UnsureAboutthis

flaneurs_lobster said:

Get a calendar, one of those with a month to a page that you hang up in the kitchen.

Write on there when the TV licence is due, also useful as reminder for any other future events.

Many thanks. It's something we will investigate - but it needs to be big, so we can write dates/etc - we will consider
this but we do want a paper reminder.

twopenny

You can post a letter to them 😄 and ask.
I still get postal reminders (I think) and I ask for a paper licence after renewal online.

TV Licensing
Darlington
DL98 1TL

It's back up since they sent some nasty men to my door insisting I hadn't paid when all that had happened was I'd paid from a different post office back in the day. But it was a horrible experience alone late at night. They both blocked the doorway being insistent.

mta999

As mentioned above is there a reason why you don't pay by monthly direct debit in which case you don't need a licence - paper or otherwise - as it is just continually active

Bigphil1474

When my dad started to struggle, we sorted a lot of financial things out for him including the TVL. Going monthly DD was the easiest option for him. He used to spend most of New Years Day copying all the reminders off last years calendar onto the new calendar for that day, and there were very few days without some friend or family having a birthday, anniversary or some other occasion, alongside everything else. If you have a mobile phone, why not just set reminders up on there. Dead easy to do - I have them set up to remind me which bin needs putting out the next day, when I need to get new quotes for car and house insurance, any birthdays I need to remember in advance etc.