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Private screening a BBC tv show with Blu-Ray
I'm organising a private screening of one episode of a BBC tv show for a group of about 25 friends. I've found a venue - a small Arthouse cinema, but I'm waiting to hear back from the BBC regarding permission. The enquiries team told me to email BBC Studios Learning. I don't know whether it is definitely OK to do this or…
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Virgin Media increased monthly price after moving home
Hi all, Earlier this year we renewed our Virgin Media contract at our old address. Virgin Media made several errors in not correctly applying the new contract price, which took several months to resolve satisfactorily (with them even refusing to acknowledge the contract they had sent to us clearly stating what was agreed).…
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EE contract price increase
Hi,I pay £25.32/month for my EE contract. This gets me use of my mobile router (4GEE Router , Model B625-261) which I use to access the internet on my laptop. (i dont use much data, just mainly pdf datasheets of electronics components)Also, it includes my mobile phone which is not a smartphone, its just a "dumbphone", so…
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Phone & broadband for elderly relative
Hi all, hoping someone can give us advice, we have an elderly relative coming out of hospital shortly, shes currently on virgin for a non subscription tivo box and unlimited home phone calls 36.00 per month which will rise to 42.00 over next 24 months. She uses her home phone a lot & ideally wants to keep the number in…
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BT WiFi disk non-return charge £50
BT are threatening a £50 charge for not returning a disk. I’ve looked everywhere but can’t find it. Why would I have kept it? The charge seems unreasonable when they are probably going to dispose of it. Has anyone else received and paid this charge.
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Alternative to Voipfone
Looking for an alternative to Voipfone who I am currently with on their Voipfone 100 plan (£5/mth for basic).Have two phone numbers needed and seemingly use more than their 100 free monthly minutes. Simple solution might sound like just having two Voipfone 100 plans, however I have spoken to them and they cannot combine…
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Standing charge comparison
The standing charge with Plusnet is around £30 per month for the privilege of having a landline phone. Are all ISP's charging around the same amount? I am not sure the broadband checker factors that in in its comparisons.
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Unfair cancellation fees
HiI live in a remote area, with no fibre phone line available to provide broadband services.Our line speed has always been slow, we realise this and put up with it, but always paid for a slow line speed tarriff at £16/month or thereby and this was fine.Last year Plusnet put this up to £25/month. No improvement to service,…
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Sony Cycle Energy rechargeable AAA - surely not 4300mAh?!
Hi.Looking for rechargeable AAA for mil's home phone, and came across these:https://www.amazon.eg/-/en/Sony-Rechargeable-AAA-Suitable-Telephone/dp/B0922ZCQCDA teeny AAA battery with 4.3Ah capacity?
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Virgin media , cannot them to accept a new contract
Despite trying for several weeks now, I cannot get through to anyone who will accept a new contract since, I go round and round the phone system, I have had contracts emailed to me twice that I have accepted via email, but never any reply. I managed to speak to someone a couple of days ago who said I could email his…
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TV Licence monthly direct debit errors
I recently received my TV licence renewal at £169.50 for monthly direct debit )starting April 2024). However, the monthly amounts listed for April 2024 to March 2025 inclusive are 12 x £15, which is £180. Why am I being overcharged and why don't they simply charge 11 x £14.13 plus 1 x £14.07? I asked a question via the TV…
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multiple phones but want to swop provider
Hi everyone, i have 3 mobiles, one for me and my 2 kids (young adults) i want to swop from vodafone as i am now out of contract. I can't work out how i do this...do we all have to ask for a PAC code and choose a new provider? All the phones are out of contract. I am looking at the sky deal for me and Lebara for them as…
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Virgin Media - Deliberate policy to misinform customers that a switch has failed
Following a one-touch-Offcom switch when my Virgin Media Broadband contract fully expired to a new,different provider, Virgin Media consistently claimed that " The new provider has failed to complete the switching process,...". In fact the switch was completed immediately, and they have since, bombarded me with periodic…
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Answering "no" to all questions on TV licensing website but it still says I have to by a license?
I received another letter from TV Licensing inviting me to visit https://www.tvlicensing.co.uk/check-if-you-need-one/topics/telling-us-you-dont-need-a-tv-licence and fill out the form. I answer "no" everywhere, yet upon hitting "submit" that page displays a message at the bottom that says "based on your answers you need to…
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Sky £1 a month offer only available to new customers - any way around this?
My son has a Sky SIM contract and would like to move to their 1GB plan. It is currently on offer at £1 a month instead of the normal £3, but that offer is not available to existing customers. Is there any way around this at all? My son wants to keep his existing phone number. Many thanks.
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Talktalk landline - automated payment line
Paid over the talktalk automated payment line that was stated on their bill on my O2 mobile, they took the amount, the card details but no account or bill reference. I then called customer services to be told that the amount I paid wasn't even the right amount? So I paid the amount they said to pay and now they have taken…
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Pop Telecom £79.99 “TV Box” charge despite no TV service and incorrect billing
I want to share my recent experience with Pop Telecom because it highlights how misleading and unfair their billing practices are, and may even breach Ofcom’s rules on accurate billing. £79.99 “Non-returned Equipment – TV Package Box” * My online account shows an “outstanding balance” of £79.99 for “NON RETURNED EQUIPMENT…
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Termination expert.com Netherlands
Hi, My wife recently canceled a Paramount+ tv subscription with Amazone, she has since had a email and letter from Termination expert.com saying that they had sent a letter on her behalf to cancel the subscription, and a charge of £32, she said she canceled direct herself and did not know anything about termination expert,…
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Cancelling a VOXI Contract
Hi all, Background: I recently bought a Google Pixel 10 Pro direct from VOXI. The device came a few days ago and the SIM card came today. I have no intention on staying with VOXI, it was just the best deal for the phone - I already have a Lebara contract I'm happy with. The VOXI contract is 30-day rolling. My question: Do…
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EE account falsely showed final bill paid - worth taking to the Ombudsman or not?
Hi all, I’m hoping for some advice before I escalate this to the Communications Ombudsman. I left EE earlier this year after more than 10 years as a customer. A few weeks ago, I noticed my credit score had dropped and discovered EE had reported 3 months of missed payments. I had no idea anything was outstanding — I never…
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