Phones & TV

This is a very important question - my internet contract is due for renewal in 3 months and what ISP I pick depends very much on this question….. But I thought that it was just the copper that was not being replaced and existing lines would remain for several years ? Some people need analogue lines for medical devices -…

A friend with, um, special needs, currently has a Sky and Landline package. They have told him that they will be discontinuing the landline service. Is this true? He doesn't have a mobile nor any other means of accessing the internet so is reliant on the current combination. He wants to keep Sky and a landline. What are…

OK, this disaster has lasted for more than a month 😰. Several orders placed online and over a phone and cancelled because Sky failed to transfer the number. And now they are telling me that it's impossible and no provider can do this. Is this really the case?! The same town, 1.5 miles away, the same area code - 01509. What…

We have enjoyed The Crow Girl on Channel 5 but in order to watch the next series we have to subscribe to Paramount TV! We are on Virgin basic TV package what is the best way to watch Paramount? Does the a Virgin TV upgrade include it? I asked Virgin chat but could not get a sensible answer!

Hi My sister has her phone line with BT (as a low user it only costs her £5 per month) her broadband is with Sky (no longer in a contract) she has received a letter from Sky saying they are sorry to lose her but she has not asked to leave. when she called Sky they said it was because BT are changing her phone line to…

Hi, I have broadband and Digital Voice with BT. The broadband is on a rolling 30 day contract - My BT shows "Your contract period has ended", but nothing similar for the DV, I assume because the two products are part of the same contract? I want to remove the Unlimited Minutes from the DV, but don't want to inadvertently…

Hi, Moved into my new house. I don't watch TV right now, but will do when this coronavirus clears and I know sport is unlikely to be cancelled... Got a letter for the TV license people asking if I watch TV and if not they want me to tell them. Why do they need me to tell them I don't watch TV. If I am not offering up…

I'm being inundated with messages, via my V6 box and email, from VM to switch from my V6 software to 360. I'm highly resistant to doing this after what I've read about 360's. I'm just wondering when VM are likely to pull the plug on their V6 software? I have a contract with them until December 2027. I'm hoping I can keep…

Virgin Media customers trying to cancel or switch to another provider were routinely put through the wringer by its customer service agents, an investigation by regulator Ofcom has found. The telecoms giant, which has been fined £28 million over the issues, says it has since "completely redesigned" its customer services.…

Hi everyone,I wanted to share my experience and warn others to check their EE bills closely.I recently discovered that EE has been charging me for phone insurance that I never agreed to, signed for, or gave consent to add. It appears it may have been bundled into my contract or quietly added as a trial that rolled over…

Hi i was hoping to get some advice or if someone else have gone through a similar situation. My partners o2 contract was due to end and she received a call to switch her existing number to sim only and how she will save money going forward. She was explained nothing will change compared to her existing o2 contract other…

Hello all, I've got a TV licence related question but the context is still a little tough for me so please bear that in mind… My father passed away a few weeks ago and I have the joyful task of going through his finances as sole administrator of his estate. He and my mother were estranged and I didn't have a lot of contact…

Dear hive mind My elderly mother only needs a landline but also has an emergency call alarm and I'm struggling to find a provider who will do this easily before the changeover in November. Mum has her new digital alarm box which works atm. I've been asking her Housing Association to sort this out for the past couple of…

I've recently taken back possession of a house I used to live in. When I lived in it (12 years ago) we had a Sky tv account Since then, nobody has used the dish or a sky box and the property has no phone line or broadband. Tested it at the weekend 25 year old Sky dish, that hasn't been used in 12 years. 12 year old sky…

Parent is 87, majority of the marbles currently intact perfectly capable of using a laptop, mobile, online things once set up and demonstrated. Technical knowledge zilch. Currently with plusnet for a landline and broadband, I think FTTC but would need to check. Plusnet no longer doing landlines so she needs to decide…

Hi, I am at work and trying to log on to the company's Teams but cant. I first need to get a microsoft account with the company (i have a company email adress) , but it needs me to authenticate, and my smartphone wont do it (i cant open authenticator any more for some reason). Its done it fine at other places, but my…

I have some aged relatives (not on means tested benefits) looking for a landline only (no internet) - what is the cheapest way to obtain this ? Please nobody suggest a mobile of any sort (including "look alike" home phones) - they don't want to go down that route……

Used to be with Plusnet for my mobile, great service for £6 a month. Plusnet then advised they were dropping their mobile service and changed me over to EE, who kindly decided to put my cost up by 40 odd percent for the privilege. Now renewal time and EE have cordially invited me to stay with them for another year and…

The cost of my basic PSTN line has increased by over 50%. Tried to move line to a new provider only to be informed that BT are not accepting orders for new or transferred PSTN lines anymore!

I spoke to Vodafone on Saturday on behalf of my child. They have lost their job and before getting into financial difficulties they have decided to move in with their partners parents. They have given up their rented house, cancelled their bills and are trying to get themselves new jobs and some money behind themselves…