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Telecoms 'Charter' to prevent price hikes on price hikes revealed
A 'Telecoms Consumer Charter' that aims to better protect consumers from misleading price rises has been revealed. It comes after Martin Lewis, founder of MoneySavingExpert.com, prompted the Government to investigate the sector's problems by writing to the Chancellor over O2's recent price hike on a price hike. Read the…
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VOIP or Digital voice suggestions
I am just reviewing my broadband choices. We live in a rural area, and a couple of years ago were upgraded to FTTP for our broadband, with BT. Shortly afterwards our landline was changed to BT's Digital Voice service - so we no longer have anything coming to the property over the copper line. I'm just out of contract with…
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Do any of the MSE Broadband deals include a FREE Landline?
Do any of the MSE Broadband deals include a FREE Landline? If not, which is the cheapest charge for a Landline, ideally with no per call charges?
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6 weeks and still haven't got my landline or existing phone number ported
I signed up with Vodafone to have my broadband and landline moved from TalkTalk. Change day was November 5th and the broadband changed with a few problems which were sorted quickly. However, I have been without my landline and therefore without my phone number of the last 38 years ever since. The support staff are very…
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Sky to hike broadband and TV prices from April – you've got 30 days to check if you can switch, save
Millions of Sky TV, broadband and home phone customers will see prices rise from 1 April, the telecoms giant announced on Wednesday 18 February. If you're a broadband and/or home phone customer, you've got 30 days from being notified to cancel penalty-free. For TV customers, your rights depend on the exact service you have…
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Cheapest Telephone Landline Rental for Vulnerable Pensioner
Hello, I wonder if someone can give me guidance please. My mother-in-law who is very elderly and has recently been widowed after 63 years has had her rolling landline telephone contract increased by Northern Telecom from £27.25 in February 2026 to £28.02 in March 2026 and now £44.84 in April 2026. We have contacted…
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Help with SkySports+ on Virgin
There's a couple of Rugby League games today showing as being on SkySports+ https://www.skysports.com/watch/rugby-league-on-sky But these aren't showing on Virgin channel 504, that's got tennis instead. This has happened before so it's not just a glitch in the programme schedule. Anyone know how I can watch these games?…
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Openreach - Moving a Pole
I’m building a house on my land and have run into an issue with an Openreach pole route that crosses the plot. I’d appreciate any advice from anyone who has dealt with similar situations. Openreach currently have four poles crossing my land. One of them (Pole 3) sits directly where the house foundation to go — it’s…
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Virgin Media increased monthly price after moving home
Hi all, Earlier this year we renewed our Virgin Media contract at our old address. Virgin Media made several errors in not correctly applying the new contract price, which took several months to resolve satisfactorily (with them even refusing to acknowledge the contract they had sent to us clearly stating what was agreed).…
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BT YouView Box - do I need to return it?
Hello, I cancelled my elderly mother's BT Broadband. I checked her account and she currently does not pay for any TV services, however she has a BT YouView box which did come with the original package at the start of the contract. When I cancelled the Broadband I asked what devices I need to return and he said the Router…
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BT Digital Voice and Pacemakers
BT tried to move me over to Digital Voice in March. I explained that my mother has a pacemaker and has been told that the Digital Voice adapter could interfere with this. The order that BT put in was therefore cancelled and I was told I wouldn't have to worry about this until Jan 2027. However today, I was alarmed to find…
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o2 in-store fraud - where to go now?
Hi everyone I was recently the victim of a fraud where someone went into an O2 store and sim swapped my number to a new device, they also were able to get a new device through my account. I lost signal when out and when home on wi-fi saw on email that a new credit agreement for an iPhone 17 had been taken out through my…
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ITalk advice
Hi, My elderly grandad has been with iTalk for many years now with landline only sold under the guise that they were for the vulnerable. He has received a letter to say they are switching his landline to digital and he will be paying £40 a month for a package he didn't ask for. Last year, we contacted sky around getting a…
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Sky wouldn’t cancel!
Hello, can anyone help with escalating a complaint, please? I was a Sky customer for 16 years, out of contract and moving house. I pressed the ‘close account’ option when I rang them, explained I was moving and they confirmed the account would close on 14 Feb and I was due a small refund. It turns out they closed the TV…
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Phonely -Has anyone else had broadband cancelled after porting a landline to Phonely?
Phonely ported my elderly father’s landline number from EE on 11th Feb. On the same day, his Plusnet broadband was automatically ceased, leaving him without both phone and internet. Plusnet and EE have both confirmed that porting a landline can trigger broadband termination because it relies on the same underlying line —…
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Panasonic Oled TV Fault
I purchased a Panasonic Oled TV from John Lewis in October 25, by January it had started to come on at 3 am playing a radio station and was unable to switch it off, other than removing the fuse from the wall as the remote wouldn’t work. The TV would show one channel with the sound from another, and controls wouldn’t work…
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Retrieving a landline number after it has been released.
Between them, Sky and A&A managed to lose my mum's landline number of over 30 years and it has been released back to Virgin (it was originally an NTL number.) Sky gave compensation. A&A denied any reponsibility and blamed just about everybody else. Is there any hope of getting the number back for her, ported to another…
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Sky Atlantic coming to Virgin Media, but?.....
I've read that Sky Atlantic is coming to VM from 1st April 2026. However, I think unless you have a Virgin 360 box you wont be able to receive it. I have a V6 box. I'm very happy with this, and I've heard and read some less than complimentary things people have said who have swopped over to the 360, so I think I'll be…
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Sky Price Increases & Sky Q
After Sky announced the price increases, I have contacted them to cancel. I have Sky Q (bought at the same time as the rest of the package & broadband). Sky want £277 in early termination fees for the Sky Q portion. On the Weekly Money Saving Expert Email it states… If you have Sky Broadband AND Sky TV, and you signed up…
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Sky Q and price increase April 2026
I am confused by the article on MSE about the right to cancel mid-contract if you have Sky Q TV through a satellite when Sky increase the price, as they plan to do by 6%+ in April 2026. I spoke to Sky who told me there is no right to cancel and if I did cancel I would need to pay a fee, equivalent to the outstanding…
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