-
Landlines, VoIP and telecare
Parent is 87, majority of the marbles currently intact perfectly capable of using a laptop, mobile, online things once set up and demonstrated. Technical knowledge zilch. Currently with plusnet for a landline and broadband, I think FTTC but would need to check. Plusnet no longer doing landlines so she needs to decide…
-
Can't authenticate for Teams
Hi, I am at work and trying to log on to the company's Teams but cant. I first need to get a microsoft account with the company (i have a company email adress) , but it needs me to authenticate, and my smartphone wont do it (i cant open authenticator any more for some reason). Its done it fine at other places, but my…
-
Landline only for aged relatives
I have some aged relatives (not on means tested benefits) looking for a landline only (no internet) - what is the cheapest way to obtain this ? Please nobody suggest a mobile of any sort (including "look alike" home phones) - they don't want to go down that route……
-
EE trying to rip me off again....
Used to be with Plusnet for my mobile, great service for £6 a month. Plusnet then advised they were dropping their mobile service and changed me over to EE, who kindly decided to put my cost up by 40 odd percent for the privilege. Now renewal time and EE have cordially invited me to stay with them for another year and…
-
PSTN line >50% price increase but cannot move to a new provider
The cost of my basic PSTN line has increased by over 50%. Tried to move line to a new provider only to be informed that BT are not accepting orders for new or transferred PSTN lines anymore!
-
Vodafone poor advice
I spoke to Vodafone on Saturday on behalf of my child. They have lost their job and before getting into financial difficulties they have decided to move in with their partners parents. They have given up their rented house, cancelled their bills and are trying to get themselves new jobs and some money behind themselves…
-
How can EE sell the way they do and get away with it ?
My experience with EE yesterday was terrible. I contacted them after noticing that I was being charged an additional £ 37.25 for a TV package with my Broadband, which I had no recollection of signing up for. I remember asking for Netflix Premium last year, which was at £19.99 with an agent, but I have no recollection of…
-
Lebara - Dreadful!
On Thursday 22nd may I received three emails from LEBARA with a PAC code. I hadn’t ordered one and assumed it was a scam. On Friday 23rd the number was ported out. It was never received. That same day attempts were made to transfer money in my bank account, to India! Coincidentally the call centre is there! The bank have…
-
Any advice on Virgin Media packages for the elderly?
I manage my Mum's VM account as she's 90 years old and doesn't use the internet, thank God. Until recently, she had a very basic set-up which was Tivo DVR The basic channel package i.e. same as Freeview really A landline for incoming calls only. That was costing her £30pm. It was only by chance that I found out her…
-
Do I need to inform that I don't need a TV licence?
So last year I filled out the thing online & told them I don't need a TV licence. Job done so I thought. Shortly after they send a big guy knocking on my door. To be fair to him he didn't come with an attitude so I politely told him I wouldn't be letting him in. And this was the end of it ... or so I thought again. Last…
-
BT Call Guardian
I have a trio of BT phones with Call Guardian which I like, but one is broken so was looking at replacing them, however the new phones don't seem to have it, just a 'call blocker' do you have to individually block each number you don't want? That's a bit of a faf as with Call Guardian if they are not in your 'phone book…
-
XLN Charge for Business Assurance unless you opt out
I've just discovered that XLN have been charging my account an extra £4.95 per month for a "business assurance" cost (to insure me for an engineer call out if needed) for which I never agreed to. Apparently a letter which was addressed to my mother in law (I am the account holder, she was the original) was sent to inform…
-
Virgin Media Community Forum.
Can anybody tell me please if this forum is still active? When I log on I'm no longer able to post a question.
-
TV Safety Notices 2024-2026 Bush, Toshiba, Panasonic, JVC & Others
Hopefully it's ok to post this here….. Has anyone else been contacted about their TV or received a replacement cable or fuse, I've had mine. This seems to affect a lot of TV brands between 2024 and 2026. A problem with the power cable / fuse has a "rare possibility of a fire hazard" Bush, Toshiba, JVC, Polaroid, Finlux,…
-
re: SOGEA connection, change ISP and retain landline number
Hi, re: SOGEA connection, change ISP and retain landline number I'm with Sky, now out of contract and have been looking to change ISP. I require broadband and landline and I need to retain our landline number which we have had since 1978 for business reasons. I've been looking into this for ages without success, the issue…
-
Switching from UW
We currently have the double gold tariff from UW. We are looking at switching to one provider for gas and electric and another for broadband. We currently also have a mobile phone sim (which we don't use) which made the bundle cheaper overall when we took it out. If we switch to 1 provider for gas and electric, another for…
-
What's the cheapest landline with anytime calls?
What's the cheapest landline with anytime calls? My mum doesn't use the internet but she just wants cheap anytime calls with her existing landline. She currently paying Sky £40+ per month and never even plugged the router in
-
POP Telecom - Watch out for router charges (With advise)
Be aware, long read. If you are coming to the end of your contract with POP Telecom and looking to cancel or move services elsewhere you need to be aware of a practise they seem to have brought in from around August 2025 which is still occuring. For backstory I cancelled my renewal with them giving 30 days notice as…
-
Home phone - but Plusnet pulling the plug
My elderly relatives have a broadband / home phone package from Plusnet. No complaints. It's due to end in early May 2026. Plusnet won't include a home phone in any renewal. They advise moving to EE instead. Presumably EE offer a VOIP service. The folks also have Sky tv via an old sky box and dish. Its a Sky sports and tv…
-
BT British telecom Rinse and Repeat charging me for Cloud Training I Dont enen have phones with them
I’m having an extremely frustrating and ongoing issue with British Telecom and BT Local. They appear to have set me up on contracts lasting three years that I never agreed to in the first place. On top of that, I’m being charged around £300 per quarter for “cloud training” despite the fact I don’t even have phones with…
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
24.6K discussions
191.4K comments
Most recent: Digital voice changeover from… by Yorkie1
10 August at 10:32PM
Need help choosing the best value contract, SIM-only deal or PAYG?
Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.