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Virgin Media increased monthly price after moving home
Hi all, Earlier this year we renewed our Virgin Media contract at our old address. Virgin Media made several errors in not correctly applying the new contract price, which took several months to resolve satisfactorily (with them even refusing to acknowledge the contract they had sent to us clearly stating what was agreed).…
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BT YouView Box - do I need to return it?
Hello, I cancelled my elderly mother's BT Broadband. I checked her account and she currently does not pay for any TV services, however she has a BT YouView box which did come with the original package at the start of the contract. When I cancelled the Broadband I asked what devices I need to return and he said the Router…
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BT Digital Voice and Pacemakers
BT tried to move me over to Digital Voice in March. I explained that my mother has a pacemaker and has been told that the Digital Voice adapter could interfere with this. The order that BT put in was therefore cancelled and I was told I wouldn't have to worry about this until Jan 2027. However today, I was alarmed to find…
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o2 in-store fraud - where to go now?
Hi everyone I was recently the victim of a fraud where someone went into an O2 store and sim swapped my number to a new device, they also were able to get a new device through my account. I lost signal when out and when home on wi-fi saw on email that a new credit agreement for an iPhone 17 had been taken out through my…
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ITalk advice
Hi, My elderly grandad has been with iTalk for many years now with landline only sold under the guise that they were for the vulnerable. He has received a letter to say they are switching his landline to digital and he will be paying £40 a month for a package he didn't ask for. Last year, we contacted sky around getting a…
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Sky wouldn’t cancel!
Hello, can anyone help with escalating a complaint, please? I was a Sky customer for 16 years, out of contract and moving house. I pressed the ‘close account’ option when I rang them, explained I was moving and they confirmed the account would close on 14 Feb and I was due a small refund. It turns out they closed the TV…
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Phonely -Has anyone else had broadband cancelled after porting a landline to Phonely?
Phonely ported my elderly father’s landline number from EE on 11th Feb. On the same day, his Plusnet broadband was automatically ceased, leaving him without both phone and internet. Plusnet and EE have both confirmed that porting a landline can trigger broadband termination because it relies on the same underlying line —…
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Panasonic Oled TV Fault
I purchased a Panasonic Oled TV from John Lewis in October 25, by January it had started to come on at 3 am playing a radio station and was unable to switch it off, other than removing the fuse from the wall as the remote wouldn’t work. The TV would show one channel with the sound from another, and controls wouldn’t work…
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Retrieving a landline number after it has been released.
Between them, Sky and A&A managed to lose my mum's landline number of over 30 years and it has been released back to Virgin (it was originally an NTL number.) Sky gave compensation. A&A denied any reponsibility and blamed just about everybody else. Is there any hope of getting the number back for her, ported to another…
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Sky Atlantic coming to Virgin Media, but?.....
I've read that Sky Atlantic is coming to VM from 1st April 2026. However, I think unless you have a Virgin 360 box you wont be able to receive it. I have a V6 box. I'm very happy with this, and I've heard and read some less than complimentary things people have said who have swopped over to the 360, so I think I'll be…
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Sky Price Increases & Sky Q
After Sky announced the price increases, I have contacted them to cancel. I have Sky Q (bought at the same time as the rest of the package & broadband). Sky want £277 in early termination fees for the Sky Q portion. On the Weekly Money Saving Expert Email it states… If you have Sky Broadband AND Sky TV, and you signed up…
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Sky Q and price increase April 2026
I am confused by the article on MSE about the right to cancel mid-contract if you have Sky Q TV through a satellite when Sky increase the price, as they plan to do by 6%+ in April 2026. I spoke to Sky who told me there is no right to cancel and if I did cancel I would need to pay a fee, equivalent to the outstanding…
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MASSIVE increase Sky BB Fast 5 and Talk Anytime Pack
Hi For our tv and Sky pack we are paying 63 quid a month We've been with Sky at this house for over ten year Th TV pack, in Sky Q/HD is 29 quid—contracted until April 2027. The Braidband, IIRC called Fast Fibre 5 or something like that along with landline, Talk Anytime pack was 34 quid (Our contract expired over a year…
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Broadband and mobile users to be hit with price hikes of up to 7.9% as BT, EE and more confirm rises
Millions of BT, TalkTalk, Three and Vodafone customers will see price hikes of up to 7.9% this spring. It's a blow to consumers amid ongoing campaigning from MoneySavingExpert.com (MSE) and its founder Martin Lewis to end above-inflation, mid-contract rises. Read the full story: Broadband and mobile users to be hit with…
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Lebara gift voucher
Hello I signed up to Lebara through the MSE deal where you get a £25 voucher after six months. This was emailed to me yesterday. I chose the M and S one. When I click the link to enter my email to verify it, I’m just taken to the M and S website. There is no voucher there. My husband has the same problem with his Amazon…
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Phone ringing only once
My home phone only rings once and then cuts off mostly, and sometimes doesn't ring at all when people have told me they are trying to ring me on it. This has been happening for about two weeks now. Last week I rang EE, as I read it might be the handset itself. I got told it is due to a broken or faulty cable in the…
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Came across a ScamBlocker advert! has anyone else tried something like this?
came across an advert on Facebook recently for something called ScamBlocker and it caught my eye because scam calls seem to be getting worse, especially since our landline was switched over to VoIP. From what I can tell, it works by screening unknown callers before the phone actually rings, rather than just blocking…
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Contacts on BT 8500 if landline is disconnected.
If I give up my landline when my broadband contract is renewed in January am I right in thinking I will lose numbers stored in my BT8500 contacts list? I would have time to write them down individually but there are so many and I would need to start now. I would also need to let my contacts know, individually if they do…
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Onestream - My Bad Experiences
- years of stable service with my previous broadband provider - moved across to Onestream, immediately a slow service (sub advertised rates) - few weeks later service became unstable, impossible to use - found it very difficult to get through to them. Chat service does not work. Long waits on phones. Sent emails. Sent…
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where to find advice on moving to new phone provider...
Total noob to the community here, so please be patient. I'm seeking advice on moving my land line provider. Briefly, I have a small business in Leeds and the current provider wants me to sign up for another 7 years. They weren't clear about this until I insisted on clarification, so I want to move to a new provider. Where…
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