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Virgin media , cannot them to accept a new contract
Despite trying for several weeks now, I cannot get through to anyone who will accept a new contract since, I go round and round the phone system, I have had contracts emailed to me twice that I have accepted via email, but never any reply. I managed to speak to someone a couple of days ago who said I could email his…
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TV Licence monthly direct debit errors
I recently received my TV licence renewal at £169.50 for monthly direct debit )starting April 2024). However, the monthly amounts listed for April 2024 to March 2025 inclusive are 12 x £15, which is £180. Why am I being overcharged and why don't they simply charge 11 x £14.13 plus 1 x £14.07? I asked a question via the TV…
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multiple phones but want to swop provider
Hi everyone, i have 3 mobiles, one for me and my 2 kids (young adults) i want to swop from vodafone as i am now out of contract. I can't work out how i do this...do we all have to ask for a PAC code and choose a new provider? All the phones are out of contract. I am looking at the sky deal for me and Lebara for them as…
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Virgin Media - Deliberate policy to misinform customers that a switch has failed
Following a one-touch-Offcom switch when my Virgin Media Broadband contract fully expired to a new,different provider, Virgin Media consistently claimed that " The new provider has failed to complete the switching process,...". In fact the switch was completed immediately, and they have since, bombarded me with periodic…
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Answering "no" to all questions on TV licensing website but it still says I have to by a license?
I received another letter from TV Licensing inviting me to visit https://www.tvlicensing.co.uk/check-if-you-need-one/topics/telling-us-you-dont-need-a-tv-licence and fill out the form. I answer "no" everywhere, yet upon hitting "submit" that page displays a message at the bottom that says "based on your answers you need to…
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Sky £1 a month offer only available to new customers - any way around this?
My son has a Sky SIM contract and would like to move to their 1GB plan. It is currently on offer at £1 a month instead of the normal £3, but that offer is not available to existing customers. Is there any way around this at all? My son wants to keep his existing phone number. Many thanks.
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Talktalk landline - automated payment line
Paid over the talktalk automated payment line that was stated on their bill on my O2 mobile, they took the amount, the card details but no account or bill reference. I then called customer services to be told that the amount I paid wasn't even the right amount? So I paid the amount they said to pay and now they have taken…
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Returned modem but still being charged by ISP
Hello! On 9th August I ended my 18 month contract with Pop Telecom and I have signed up with Virgin Media. Pop Telecom told me I needed to return my router within 14 days, which I sent recorded delivery the same day. On 16th August Pop Telecom sent me an invoice for £79.99 for an unreturned router stating that a direct…
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Pop Telecom £79.99 “TV Box” charge despite no TV service and incorrect billing
I want to share my recent experience with Pop Telecom because it highlights how misleading and unfair their billing practices are, and may even breach Ofcom’s rules on accurate billing. £79.99 “Non-returned Equipment – TV Package Box” * My online account shows an “outstanding balance” of £79.99 for “NON RETURNED EQUIPMENT…
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Termination expert.com Netherlands
Hi, My wife recently canceled a Paramount+ tv subscription with Amazone, she has since had a email and letter from Termination expert.com saying that they had sent a letter on her behalf to cancel the subscription, and a charge of £32, she said she canceled direct herself and did not know anything about termination expert,…
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Cancelling a VOXI Contract
Hi all, Background: I recently bought a Google Pixel 10 Pro direct from VOXI. The device came a few days ago and the SIM card came today. I have no intention on staying with VOXI, it was just the best deal for the phone - I already have a Lebara contract I'm happy with. The VOXI contract is 30-day rolling. My question: Do…
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EE account falsely showed final bill paid - worth taking to the Ombudsman or not?
Hi all, I’m hoping for some advice before I escalate this to the Communications Ombudsman. I left EE earlier this year after more than 10 years as a customer. A few weeks ago, I noticed my credit score had dropped and discovered EE had reported 3 months of missed payments. I had no idea anything was outstanding — I never…
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WEBUYANYPHONE.COM -- a warning
THIS IS A WARNING TO PEOPLE WHO ARE LOOKING TO SELL THEIR PHONE OR TABLET ON WEBUYANYPHONE.COM I sent these people an iPhone and an iPad. They received both on Thursday 23rd March. Despite the iPhone being in flawless condition, they claimed it was "good" rather than "excellent" and dropped the offer price. To avoid the…
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Sky TV discount ending before contract ends
I recontracted my Sky TV last year in September for 2 years, so it runs to Sept 2026. When checking my upcoming bills, the discounts have been removed from October this year (2025) - it appears that they were only applied for 12 months. I'm not sure if they made a mistake not applying the discount for the full contract…
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BT contract commencement
I ordered BT broadband in May 2023 but they made such a mess of things that the line was not installed until about a year later. They are now telling me that I am still in contract because the contract runs from when the line was installed and not from the date the order was placed. One can understand this if there was a…
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One of the things I hate about Virgin....
.....When there is a fault and you ring and they send you a link, believing you'll have a smartphone allowing you to open the link which will sort the problem out, but you only have a basic mobile, but they cut you off anyway, and you have to ring again, in the hope you'll speak to a real live human being at some point.
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Changing package but retaining a landline
We've been with Virgin Media for 25years+ Current contract is ending soon (we have the broadband / tv / home phone). It's going up of course but I've managed to get them down a bit. Been happy with them as have been generally reliable but now the costs are more than if I changed to sky or similar. But most packages don't…
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Social Tariff
Are there any company’s that do land line only deals.
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New FREELY TV vs Freeview and Freeplay TV - Do i need a new TV . . .
Freely user interface revealed with first-time features for free TV. UK public service broadcasters set to futureproof free TV for the streaming age, as research reveals half of UK homes will watch TV exclusively over broadband by 2030. Monday 5 February 2024: Everyone TV - the organisation leading the evolution of free TV…
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BT email
Has anyone had a problem using BT email today? Ive not been able to get into my email since yesterday afternoon.
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
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