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Sky Netflix overcharge
Hello Forum Members I've been a Sky member for years and have never had any major problems with their service until now. I moved home in 2023 having been away for a year and re-joined Sky. I signed up for a new customer offer which was £36pcm. When I signed up to Sky, I explained to the customer service agent that I didn't…
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Receiving daily scam calls from “Debt companies”
For the last two weeks, I’ve been receiving up to 2 calls a day from different numbers across the UK. I’ve answered a couple of times and it’s usually someone with a foreign account asking my name (they use my maiden name every time) and I ask who is calling and they say calling on behalf of DRS and I have outstanding…
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Pop Telecom - MSE Deal needs to be ended - Dodgy Company
I signed up for the pop telecom deal through the SME offer. What a horrible experience these people are. They will literally say anything to get your business... lie through their teeth. The fact that I got the recommendation through MSE makes me doubt that MSE should ever be trusted either. Since then I have been…
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HELP! Phone number not ported from Three to ID mobile
My Three contract came to an end on Saturday I decided to swap to ID Mobile Visited Currys on Saturday Bought sim only contract Asked for existing number to be ported but not worked Now stuck and not sure what to do...
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Ofcom ban inflation-linked price rises with effect from 17 January 2025.
Ofcom: "Wherever telecoms or pay TV providers include price rises in their contracts, they must set these out clearly in pounds and pence, before a customer signs up." https://www.ofcom.org.uk/phones-and-broadband/bills-and-charges/review-of-inflation-linked-telecoms-price-rises/ The new rules and guidance will apply to…
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Haggle with Virgin - our new guide
Hi all, we have new Haggle with Virgin guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Sally
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TV Licence letter received
After some advice please. I've not had a TV licence at my house for about 3 years I don't watch any live TV only catch up and paid for streaming services and YouTube. My son has accidentally played BBC IPLAYER a few times on his playstation the last few weeks and we got a letter detecting this and asking for the licence to…
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Is it worth moving over to BTs digital voice?
BT are due to move me to their 'Digital Voice', their upgrade to a digital service, although I have an option to delay. However, I plan to ditch my landline when my contract finishes at the end of the year due to cold callers. I will probably ditch BT as an internet provider, and chose an alternative, fast fibre system…
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SCART to Small TV
Hi, not quite money saying - but perhaps someone with knowledge will know the answer! I'm looking for a small tv that has a scart input for an AV Receiver. Most of the 24" TV's I can see only have HDI inputs - is there a cable / converter that I could use? I've seen this:…
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How to disable SMS text delivery to my landline 'phone
Appreciate guidance on this issue... I wish to completely disable SMS text delivery to my landline 'phone. These texts are usually presented as a garbled voice message. I rarely answer calls from unknown numbers these days so these garbled voice messages end up on my answerphone. I added curfew times using the BT facility…
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Need help with o2 breach of contract?
Hello I really need some help/advise as I do t know which way to turn. First for months I was receiving bills from o2 that I didn’t owe. One after another would come through after I had paid my bill. At some points my account would even end up in collections. This would happen months after month and every month I would…
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Accused of watching BBC iPlayer without a TV licence
I had a letter last week which says: our records show someone has used BBC iPlayer on a number of occasions over recent weeks. The No Licence Needed status of this address is now invalid and will soon be cancelled. I am not aware of having watched any BBC iPlayer content and didn't even think it was possible as they know…
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#funny message from 'Gastic.com'
We have just returned from a short break. At the hotel, we joined their free internet service I was using my Chromebook, it was working fine, then a message about "Gastic.com - not a safe connection." The internet was not working but looking at my internet connection, it was connected. The same thing on my Android phone…
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O2 Customer Service (lack of) & DSAR handling
Hi all, Apologies if not quite in the right category within the forum! Firstly, I am going to be honest and say I am being difficult and arbitrary with O2 purely on the basis that they have been absolutely shocking in the last 10 months with regards to complaints handling and customer service. I am seeking some…
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Now tv landline 1471 last caller
I tried to use the 1471, last caller service yesterday and got the message 'sorry the service requested is not available from this line!' Ive been with Now for landline and broadband for the last 2 years , prior to this it was with Sky. Is it something i have to contact them for to actually activate it or should it be…
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Number Port from Lebara Sim to Lebara Sim
I decided to move from Tesco PAYG to Lebara, intending to go for the MSE 5GB offer, unlimited calls and texts plus 6 months at £1.99, however I made the mistake of ordering a free sim thinking I could then select the MSE offer but found out you need to apply direct from the MSE for the offer and a sim. I only discovered…
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O2 SIM only deal /retentions question
Hi i have been on o2 for many years and find network coverage far superior to previous providers like 3/virgin etc. however my current deal of 30gb data sim only has gone up to £19pm. There are alternativew online for 40/50gb for 7£ pm, so doesnt make sense to stay on o2. In fact they have a new customer offer for £8 40gb…
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voip quality
I'm in the process of changing bb & landline from Virgin to a 5g service and a separate VOIP (not chosen either yet) I'm testing VOIP systems (those that allow a free trial) on my existing broadband and trying to compare it to my existing landline. But I have no real metrics for comparison. With broadband I can accurately…
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Retaining landline number when leaving VM
Bill payer has put notice in, as a local fibre company will do a comparable speed to Virgin at a fixed price of £28 for two years, but Virgin wouldn’t go lower than starting price of £28 which will then go up in-contract. New customers can get it for about £21 via MSE (125 BB.) Virgin claimed we would lose the number if we…
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Purchased new BT Landline phones. How to transfer old Panasonic landline contacts to this ?
We have bought a new set of 3 Bt landline phones Model: BT Premium Cordless Phone with Advanced Nuisance Call Blocker, Trio Handset to replace our previous Panasonic landline set.. Model: Panasonic KX-TGA641E (had these about 15 + years) We are with BT and have a BT router and Bt broadband. the Panasonic set are still…
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Most recent: Does the Switch process apply as normal when moving from copper to full fibre? by QrizB
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