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BT renewing contracts for Broadband and TV Package when reporting a fault with BT TV Pro Box
On 13th March 2025 I contacted BT using their online chat to report a fault with my BT TV Pro box. The box has been giving issues for a couple of months where it was freezing (requiring the box to be powered down to restart) or rebooting of its own accord. So following BT forums suggestion as a last resort to reset of the…
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Help on haggling with Sky
I am writing with asking for advice - but not for me for my my mum. she is currently paying an eye watering £92.00 on her sky broad band package .. she is on a fixed income. Any advice before I put a call to them asking?
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Trapped by BT
My elderly mother has BT home phone (with unlimited minutes) and broadband (her TV is connected by WiFi). The home phone is her only means of communication and she has been forced on to digital voice, which she never wanted and doesn't understand. Her TV has to be connected to the router by WiFi and BT assured us that the…
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How to disable SMS text delivery to my landline 'phone
Appreciate guidance on this issue... I wish to completely disable SMS text delivery to my landline 'phone. These texts are usually presented as a garbled voice message. I rarely answer calls from unknown numbers these days so these garbled voice messages end up on my answerphone. I added curfew times using the BT facility…
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Convince Me (Or Not) To Keep My Landline Phone
I have been offered internet early renewal and BB without a landline is £2 pm less than I am currently paying and £3.73 less than I will be paying after next month's increase - even with the extra £3 from Mar 26 it will be 73p less than next month's price. We never make calls, no call plan, as we have mobiles with…
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Talk Talk Compensation Claim
Hi There, I've had an open complaint with talktalk now for a little while and wanted to know where you think I stand with this: When I moved into my flat, we ordered a fibre package through talktalk to be installed at our flat. Just before installation day, they apologised and said there will be a delay in getting the wifi…
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Sky tv, let me cancel after 15 yrs
OK, so if you're going to haggle, be prepared! Sat 7th, I rang sky, as I was out of contract on all services. TV and broadband. I compared deals and saw BT offering pretty much the same deal for £13p/m for 6 months, then £64 thereafter. (24 month contract) I told the agent I wanted to cancel, she was pleasant but sarcastic…
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Will Virgin 360 TV box be cancelled as well?
I am moving to Sky broadband and they will be dealing with the switch from Virgin Media. Since the 360 box requires Virgin internet will that also be cancelled at the same time or will I have to contact Virgin about it?
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SKY TV Daily Deals
Hi, my Sky TV contract is up and called them to negotiate a new deal. They gave me a price which I thought was a poor offer- close to the current cost- so said I would think about it but minded to cancel. I waited a couple of weeks before calling back and spoke to Retentions Team and they offered an even higher price and…
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Virgin Media increasing prices mid contract. Is this breaking the contract?
Hi My current "contract" with Virgin Media is set out like this: Your monthly service charge £66.00* Then £85.00* from
Friday 14th February 2025 * Monthly price
shown will increase each April from April 2024 by the Retail Price
Index rate of inflation announced in February each year plus 3.9%. It seems very dishonest to…
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BT Incompetence And Indifferent CS
Friend is with BT internet and landline paying a post April £34.42 for BB and £9.18 for 700 mins per month which they never went any where close to. On line they were offered £29.99 for BB but could not keep the 700 min package, only PAYG at £3 or UL at £12. Decided that as the overall cost with UL was cheaper and would…
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Help please with leaving Sky
Hi guys. Some 5 years ago we switched from BT to Sky and went onto a package comprising: "Sky Essentials TV' "Sky broadband" (unlimited) "Talk" (landline At the time there were switching inducements but these have of course long disappeared. As far as TV is concerned, we don't watch sport or any of the other subscription…
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Sky disconnect service - no notice
My 85 year old mum watches Sky via her subscription Sky Box and satellite dish. She's resistant to installing broadband and has been content with her Sky box service for 22 years. However, her Sky tv service stopped working suddenly last week and when she rang Sky, they explained Sky box services were being switched off…
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Poor signal on mobile phone
Hi all, am with Vodafone for my mobile phone (sim only) and my home broadband. Since about early December last year, I was being emailed by customers who said they had tried to call me, but couldn't get through, so when speaking to Vodafone about this they suggested switching on wifi calling on my phone, this has meant…
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Openreach flying wire
We returned from a week away in January to find a neighbour's broadband wire had been installed across our property, less than a metre away from two of our bedroom windows. When the wind blows, the cable hits our property. I have complained to Openreach but they have not yet sent an engineer out and I keep getting repeat…
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BT Price Increases Question
Anyone know how BT are increasing BB + call packages ? They are pretty clear on the £3 for BB but can't find anything about the call package increases. Is it all included in the £3 ?
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v4 consumer landline package cancellation nightmare
Hi there, hoping to get some advice/support please? Apologies for the long post!!! My 72 year old mum was cold called by v4 in June and agreed to sign up to their 24 month landline only package on the understanding that it would be cheaper monthly than her then existing BT package. At not time during the call or in…
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bt final bill
can any advise cancelled bt line, turned off straightaway (parent passed away) informed bt that i want the bill sent to me which they confirmed, and still no bill, a week later called them again informing them still no final bill, again now another week has passed and still no final bill arrived they confirmed my address…
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Digital voice and manual updates- is this normal?
For reasons I won't bore you with, we still use our landline as the primary phone. Supplied by Vodafone. Got reluctantly switched over to digital voice at the end of 2023, and since then there have been a couple of times when the phone just stops working. I have to go to Vodafone's online chat and go through all that…
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Nowtv package renewal
So after ditching sky for over 15 years I took out nowtv for 6 months sports package. The package ends on 3rd May. Next payment is 3rd April. I presume I am cancel after 3rd April payment has been taken and then continue until 3rd May. When I can I reinstate a new package. Are there any member who regularly stop and start…
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Most recent: Help please. Broadband renewal anxiety by Scrounger
13 August at 9:15PM
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