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Lebara App Registration and Numbet Porting
Good morning, Really basic question, I am porting in and out of Lebara (via ASDAmobile) to take advantage of a sim offer that expires today. I have activated the new Lebara sim and ported the number to ASDA. With the new Lebara sim, using the app can I now activate this with the telephone number provided with the new sim…
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Sky price increase less than 2 weeks after price negotiation
Hi I negotiated my Sky Broadband renewal at the end of February. Less than 2 weeks later they increased the prices!! Are they allowed to do this? Thanks
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Cheap calls to Canada from a landline UK.
Looking to get cheap calls to Canada from a landline. Use to use Toolani but it now seems to be not working as it won't let me call. Any recommendations ? Thank you
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Onestream charging £199 Openreach visit - Question
Hi all, I moved into a new property a month ago, and it's fairly rural so not many broadband options. I signed up with Onestream (mistake in hindsight) and on the day my service went live I was not getting a connection. No DSL light on my router. Onestream tried to diagnose the issue over the phone, but still not working,…
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Going back to Sky?
I haven’t had Sky TV for donkey’s years – at least 12 years.
However, I watch Formula 1 so I normally pay for Sky sports on Now TV at around
£22 a month although this year I got a 12-month gift voucher for Sky sports
which finishes in January. (The only sports channel I ever watch is F1) I also pay £15.50 for Now…
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Cease sky contract for 7 months. Could I reserve landline number.
I’m not needing my sky tv , broadband and internet and phone as I’m working away. Could I end the contract and re sign up when I return with the proviso of reserving my same landline number ? tbanks in advance
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Automatic Compensation refund
I have a substantial credit on my BT account as a result of Automatic Compensation. If the BT contract is cancelled will this credit be paid out ?
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Short-term or rolling "contract"
My current Broadband and Landline contract is ending shortly. I will be moving out of the house in the summer so don't want a new 18 to 24 month contract, but there don't seem to be many options: 1 new supplier (on some comparison sites) with £100 set-up fee or remain with current supplier at out-of-contract price The…
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TV licence email what do I do
Hi I don't have a TV licence as I never watch live TV or iPlayer. I recently stayed in a UK hotel that had BBC channels/licence and I watched an episode on iPlayer. I have now received an email telling me I have to buy a licence, is this right have I inadvertently broken the rules?
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Have a Helpline attached to my landline and unable to get Full Fibre broadband
I have a helpline, an actual landline (yes I know, but the mobile signal in my area is rubbish), sky bb/wifi. BB contract ended and for some mad reason I wanted to stay with Sky. Engineer was booked to come and drill whatever was necessary to get Full Fibre 75. His first words as he entered my living room -" i can't do…
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UK based domestic VoIP provider
Any suggestions for a UK based VoIP provider, simple requirements are: * Single User (single SIP trunk) * Multiple endpoints (say two) * Two incomming numbers
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RPI increase announce VMO2
And so it starts. Just had the email for annual increase. VM-O2 state a 7.5% increase from April. Thankfully I recontracted in January although any monthly saving over the old price will now be lessened. Surely regulators should now step up and enforce set contracted prices. It seems that now there are contracts of more…
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Sky - terrible broadband speed
Trying to help my in-laws. They stay on a small holding / rural location and have been with Sky forever. I haven’t seen the breakdown but I believe they pay approx. £100 a month sky package. They think the broadband element is £39. I’m really keen to see the breakdown of their billing to know what makes it up to £100 as…
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Moved from Sky to Virgin (TV)? Do you miss anything?
After 15 years with Sky for TV, I think this might be the renewal where I actually move over to Virgin. Economies of scale with O2 SIMs and BB etc, but Sky have got to the point where haggling is just exhausting and unproductive. So, for those of you that have made the switch over fairly recently - what do you miss about…
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Virgin Media, Netflix - Bait & Switch tactic
Hi I recently switched from Sky to Virgin due to a better deal they were offering. As part of my sign-up, I opted for Netflix Premium, but I’ve been placed on the Netflix Standard with Ads plan instead. The contract documents I received by email clearly state Netflix Premium, but when I checked the online version of the…
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BT continues to bill me for cancelled service
I’m currently receiving cancer treatment and in and as a result closed my business (self employed ) and contacted BT to cancel my business services , Broadband and digital line . These were based at my home address and a couple of years ago when I renewed my Contract I was persuaded to go over to a VOIP phone line which…
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3 Mobile Trade In Issue
Hi all, I decided it was time to upgrade my phone, on February 21st I went to 3 to take out a completely new contract. When trying to choose the best handset for me the representative in store advised me that a certain handset came with a trade in offer of £360. The £360 was to be transferred to my bank account upon return…
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call charges when using BT Digital Voice
Thanking in advance. BT switched me over to digital voice at their preference, not mine. When my landline stopped working I then duly connected the phone line into the BT router and it works. Fine. My querie is about, why, if BT at their choosing, has eliminated my copper landline, why do they still want to charge me for…
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VMO2 (Virgin Media and O2): misrepresentation of complaints and outcomes
I'm wondering if anyone else has encountered this, as it happens across both Virgin Media and O2: 📬 You file a complaint with Virgin Media or O2 about an issue, making it crystal clear. 🔄 They change & distort your complaint, making it different from what you originally reported. 📧 You receive an email that is a mix of…
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Viber help
I have many questions but I will start with this: Does anyone know if you can use Viber Out on a World Wide plan to make calls within the UK if you live in the UK?
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
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12 August at 8:07PM
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