EE plan changed without consent .

ultimatetodd75

I have been with EE and BT broadband and mobile phones for many year's. Our Current broadband Is with BT and has a few months remaining. Both mine andy wife's mobiles are on the same bill. Originally was a 24 month £9 aim only deal that both numbers are on. Both getting 10gb of data but that is doubled to 20g due to having BT broadband there was also a small additional discount applied.. Both numbers have been out of the initial 24 month contact for well over a year but remain on the same plan. My number being the primary number that gets any notification for bills and the likes.. In December my wife got a text from EE saying her number was no longer eligible for the discount it was previously receiving. Apparently this happens if moved to another plan or we were to switch broadband supplier. We had done neither of these. I contacted EE who were so unhelpful all they said is that we had moved  my wife's number to another plan and that why discount was gone and bill was to be higher. They then tried to upsell me a different broadband deal. I ended it call as I was due in work. Our bill arrives just after Christmas. And my wife number was now on a 25gb plan that is doubled up to 50gb and the new price is around £17 per month my number is still on the 10gb double to 20 for around £11. Now we had never requested to change my wife's plan she rarely uses data so have no need for 50gb. I contacted EE again. They basically told me that the plany wife was on no longer exists and that they moved har onto the closest available plan. When asked why had my number not been changed to another plan they could not explain why.  Both numbers on the same bill on the Same plan but only 1 changed? If the plany wife was on no longer exists then how comey number is still on that original plan? Our monthly bill is now gone up from approx £22 to £29 per month and a letter yesterday saying the bill will rise by another £5 Inna couple of months when the annual rise come in.  How can they do this to just one number on the account without our consent. 

flaneurs_lobster

If your phone plans are out of the minimum plan period (24 months) then the terms can be changed by the supplier (if they give the contracted notice period). You have the right to end the contract (if you give the contracted notice period) if you don't agree to the new terms, without penalty.

People are often on historical mobile plans that are no longer offered, not unusual for these to change annually or even more often.

Time to start looking for a new mobile supplier, do you know if you can get decent coverage with other networks?

You can try to haggle with EE to get the price(s) reduced but it's better to be armed with cheaper prices from elsewhere. The fact that your broadband contract is up in a couple of months might be mentioned as a bit of extra leverage to you.

ultimatetodd75

https://forums.moneysavingexpert.com/discussion/comment/81856055#Comment_81856055

But what I don't understand is both phones are on the same bill and on same plan from day one. How can a plan no longer be available for one number but the other number is still on the no existent plan. It makes no sense at all. Each time I've contacted EE asking this they simply can't explain why only one of the numbers has been affected. I could understand the whole plan not available reason if both numbers had been affected but not when only one has been moved to a different plan..It's now 2 months since her number was moved to the more expensive plan and no sign of mine changing.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81856459#Comment_81856459

I'd guess it's because you are still in contract with the broadband (in your name?) so they can't change the contract yet, it might not feel like it but consider it a bonus for yourself. As above, you have leverage to renegotiate mobile and broadband, if no success, switch away both. Hold back on switching your wife so you can utilise both phones and the BB at the same time.

flaneurs_lobster

But what I don't understand is both phones are on the same bill and on same plan from day one. How can a plan no longer be available for one number but the other number is still on the no existent plan. It makes no sense at all. Each time I've contacted EE asking this they simply can't explain why only one of the numbers has been affected. I could understand the whole plan not available reason if both numbers had been affected but not when only one has been moved to a different plan..It's now 2 months since her number was moved to the more expensive plan and no sign of mine changing.

There's no rule that says one plan under a single account can be changed but another not. Might not seem logical but how EE choose which numbers to reassess is not obvious (numeric sequence of number? Usage statistics?)

Not really different to you deciding that you wish to switch one of your mobiles, but not the other, to a different supplier. Which is what you should be considering.