BT contract commencement

brianposter

I ordered BT broadband in May 2023 but they made such a mess of things that the line was not installed until about a year later. They are now telling me that I am still in contract because the contract runs from when the line was installed and not from the date the order was placed.

One can understand this if there was a short delay but for a delay of a year the contention seems to be nonsense.

Comments ?

Mark_d

Whilst you placed the order in May 2023, you start paying your monthly contract charge from the date the services commenced - which was May 2024.  You need to make your 24 monthly payments if it was a 2 year contract.

During your 1 year delay, I hope you raised a complaint and received some compensation for the poor service

MyRealNameToo

brianposter said:

I ordered BT broadband in May 2023 but they made such a mess of things that the line was not installed until about a year later. They are now telling me that I am still in contract because the contract runs from when the line was installed and not from the date the order was placed.

One can understand this if there was a short delay but for a delay of a year the contention seems to be nonsense.

Comments ?

You signed up to make 24 payments... have you made 24 payments yet?

Agree with them, the contract starts when the service starts. 

iniltous

Did you get or try to get compensation for the delayed installation, did you ultimately have to pay for the months while you had no service ? …as stated , if agreed to make 24 payments and receive services during those 24 months , the date you ordered is relatively unimportant apart from the compensation you probably received for the late delivery (if the original date was contractual, it often isn’t )  …..if you haven’t completed your 24 months , then you are still inside the minimum term.
You had the option to cancel at any time during the wait for service to be installed if the delay was unacceptable and if you thought a different provider would be quicker in providing service , no gun was held to your head .