Transparent Telecom

Alora2

I left Transparent Telecom in November 2024 to go to EE., before  I left I requested a returns bag to return Transparent’s equipment but none arrived. 

I’d received their final account in March 2025 and my account is closed. 

I still have Transparent’s equipment so I emailed them to requested a pre paid returns bag. I received a bag in the post with a letter from Premier Talk - not Transparent Telecom without postage added. The letter says that they’ll refund the postage back on my account. 

I emailed back asking for a pre paid bag (it’s quite a lot of equipment that’s needs to be returned) explaining that I have no account with Premier Talk/Transparent Telecom so postage can’t be refunded to me. 

I told them that if I didn’t received a postage paid bag by end of July 2025 the equipment will be disposed of. 

I’ve now had another email saying that if the equipment is damaged or disposed of I would be charged £49.99 plus vat,  Pemiertalk cannot send a prepaid bag but that they ‘would be happy to refund the amount into your bank as the account is no longer open with ourselves to apply a credit’. 

I’ve emailed back to Premiertalk saying that I’m a pensioner on a restricted income and can’t afford the postage nor the £49.99 plus vat charge and will keep the equipment. I’m reluctant to pay postage for this equipment (£20 +) as my account is closed and I may not get a refund. 

The point of me contacting Transparent Telecom (now PremierTalk) was to return the large amount of equipment that is taking up space in my home but I can’t dispose of it nor can I send it back without incurring costs that I may not get back. 

I’ve looked at the T&C’s for Transparent and there a paragraph about equipment being rented but nothing about charges for non return. 

Any help or advice would be appreciated 

Boohoo

Alora2 said:

I left Transparent Telecom in November 2024 to go to EE., before  I left I requested a returns bag to return Transparent’s equipment but none arrived. 

I’d received their final account in March 2025 and my account is closed. 

I still have Transparent’s equipment so I emailed them to requested a pre paid returns bag. I received a bag in the post with a letter from Premier Talk - not Transparent Telecom without postage added. The letter says that they’ll refund the postage back on my account. 

I emailed back asking for a pre paid bag (it’s quite a lot of equipment that’s needs to be returned) explaining that I have no account with Premier Talk/Transparent Telecom so postage can’t be refunded to me. 

I told them that if I didn’t received a postage paid bag by end of July 2025 the equipment will be disposed of. 

I’ve now had another email saying that if the equipment is damaged or disposed of I would be charged £49.99 plus vat,  Pemiertalk cannot send a prepaid bag but that they ‘would be happy to refund the amount into your bank as the account is no longer open with ourselves to apply a credit’. 

I’ve emailed back to Premiertalk saying that I’m a pensioner on a restricted income and can’t afford the postage nor the £49.99 plus vat charge and will keep the equipment. I’m reluctant to pay postage for this equipment (£20 +) as my account is closed and I may not get a refund. 

The point of me contacting Transparent Telecom (now PremierTalk) was to return the large amount of equipment that is taking up space in my home but I can’t dispose of it nor can I send it back without incurring costs that I may not get back. 

I’ve looked at the T&C’s for Transparent and there a paragraph about equipment being rented but nothing about charges for non return. 

Any help or advice would be appreciated 

Is this large amount of equipment the size of a car?

As long as you have not cancelled the DD or how you paid them then the refund should go into that bank account.

Try a parcel search site for cost of sending the large amount of stuff back to them.

Look at Royal Mail for a start.

They(Transparent)should send a return label/package as if it gets lost or damage then it's down to them.

As they may charge you a few for non return I would look at my credit file on all credit ref agencies asap incase they put a default on your file.

Alora2

That’s the point Transparent have sent a plastic bag with a return label but I have to bear the cost and I have no way of forcing them to refund me. It’s going to be £20 for me to send ut back to them. 

Boohoo

Alora2 said:

That’s the point Transparent have sent a plastic bag with a return label but I have to bear the cost and I have no way of forcing them to refund me. It’s going to be £20 for me to send ut back to them. 

£20 that you may get back or £49 + VAT and or maybe a default on your credit file for 6 years for not returning the stuff.

Your choice but I know which one I would choose.

iniltous

As it was you that initiated this , presumably if you hadn’t contacted them about returning the equipment, they would not be interested, or if at some point they were , they would have a more robust method of return …personally I’d simply continue as you are , you have  their equipment, and when they see fit to ask for its return, and enable that process to be cost free you will return it , until then leave it in the loft , shed , cupboard, under the bed,  or wherever it currently is gathering dust, and forget about it , if they aren’t worried about its return why should you worry , but if it is a problem for you ( although I can’t see see why ) , you would need to pay the postage costs and hope they refund you