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Have had response.. is this correct ?
hello, so I sent the template given via here to my car finance and I have received this response today.. see attached. I will he honest, I have no clue how to react. Do I just take their word on it? is this a standard te.plate response? as no one has actually put their name to it nor have they acknowledged my name, only my…
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DCA Car finance claims - Porsche Financial Services pre VW Financial Services takeover
Hi all, I had (PCP) finance on a Porsche between 1998 and 2012 with Porsche Financial Services, so the contract was initiated before PFS were taken over by VW Financial Services. My question is, would it still be valid to see if there is a DCA query (and claim if DCA applied)? I know Martin's guide says you can't claim if…
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Car Financing Claim
Hi, my deal was with Vauxhall Finance so I filled out the mse form on that basis. But they have since been taken over by stellantis so should I be sending to them also
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Car Finance Response from Mobilize (RCI - Renault)
I sent the email using Martin's tool, and below is the response I have had from Mobilize. I purchased new cars from Renault in 2004 and 20-7, but I think I read that my 2007 purchase is probably the only one that can be looked at. Good afternoon, Thank you for your email. The email address you have used to send this…
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Car finance reclaim
So I received this yesterday, what do I do next? Thank you for your email dated Thursday 08 February 2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us. After making a reasonable and proportionate search of our records (and making due enquiries with appropriate…
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two agreements
I sent in complaint covering two purchases with VW finance one has the agreement number the earlier stating I don't have the details any longer. I have a reply only concerning the given agreement number ......do I send another complaint for contact directly
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UK photocard driving license in 1999
Heya, strange question but any help is appreciated. I'm trying to find out how much the New Photocard driving license cost when it was introduced in 1998/99. Nobody seems to know including the DVLA. So imagine you had a paper provisional, then you passed your test in 1999, and applied for your full driving license with the…
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GMAC car finance
Hi, have got my template letter done and sent to the email i could find online for this car finance company only to find the company was taken over by another firm abroad. my first email said 'undeliverable' understandably as the original company no longer exists, but should i be pursuing this with the company that has…
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Discretionary commission arrangement
I have filled out template for a DCA with jaguar finance, however I have been unable to find a usable email address. Does anyone know how I contact them on this matter
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Hyundai second hand car
Hi I brought a second hand car from Richmond dealership in Aug 2020 - car was 11 month old. I had an excellent credit rating THEN AND NOW - as Margaret Thatcher once said 'the woman's not for turning' - the car saleman would NOT come down on the APR ! My haggling was obviously useless...how does 8% do ya ! I promptly…
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ALFA ROMEO FINANCIAL SERVICES
I bought an Alfa Romeo in 2005 on HP from Alfa Romeo Financial Services. Does anyone have an e-mail address for them.
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Missold car finance
Can someone tell me how I find out if I was missold car finance please?\ I bought a car on the pcp fro Honda in 2014. I have checked my paperwork but it doesn't tell me anything. Thanks in advance
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Financer missed the 28 day window
Hi everyone I used the Martin Lewis Reclaim car finance template to email a financer for more information. They have yet to respond within the 28-day window. It's currently day 35+. Any advice on what, if any, next steps can be taken? Thanks
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Reclaim Tool
When you complete the Reclaim Form I presume this is how ML team knows how many people have made a complaint. But can the team see the Finance Company if its not listed and add it to the global list
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Is there a SKODA financial email to complain to?
I've submitted a claim for my skoda under the vw email, but then realised that while skodas used to be under VW, I think they later moved to their "own" so now not sure whether I should redo it again under "other"? Anyone got any thoughts?
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ALD computer says no to Reclaim Car Finance
I took a 3 year hire purchase on a vw Passat in 2007. I still have the paperwork. ALD finance tells me the finance is so long ago they no longer have the paperwork. Besides they say the FCAs review only relates to Credit Agreements and is where the interest rate payable under a credit agreeemnt linked to commission a…
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Applying for refund on behalf of Deceased persons estate - payments refused!
I have applied to Mobilize Financial Services previously RCI, for consideration with regard to the discretionary commission (using the form on this site with the car registration details). I am applying on behalf of my father's estate as he passed away in 2022. The car I was claiming for had been sold in the year prior to…
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Data Subject Access Request
Hello! I wrote to my Car Finance provider on 11 Jan using the helpful MSE template, which requests a reply within 28 days and states that if there is failure to comply with my request then to treat this request as a data subject access request under the Data Protection Act 1998/GDPR. When is the time limit for the Car…
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Rejected Car Finance Claim
Hi all First time user so hoping I do this correctly. I submitted a complaint to Volkswagen Finance in August 2022 in relation to commission. After months of being passed from team to team I received an email in December 2022 from their legal representative stating that all was fair etc and that their client considers the…
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VW PCP Claim
After completing the MSE PCP form I have received two emails from VW finance for both of my claims stating they have assigned someone to look at my case (and I guess everyone else’s). They have said they will be contacting me via phone call to discuss in more detail about what my concern is, is there anything I need to say…
