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BMW Finance auto response
Hi there i sent the claim off on March 21st this year, I received an auto response stating that they had received it and would be in touch. I have had nothing back as of yet? Has anyone else had the same experience or can advise my next step to push this? thanks.
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car claim fortis
Hi, anyone have any luck trying to find fortis lease. ? Had a car on finance from 2009/ I do have all the paperwork, but company no more?
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First National Motor Finance Anyone got any ideas?
Hi all I was wondering if anyone out there could help. I’m looking for an email to send my template for the motor reclaimed form to for:First National Motor Finance They aren’t on the list and looks like they now might be owned by Santander so I was wondering has anyone got any details for them or have had the same issue…
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DCA - Ford Credit
Good afternoon, I have logged a complaints with Ford credit over DCA using the email custrel@ford.com next week will be the one month since I sent the email. I haven't received anything from even an acknowledgment email. Just wondering if anyone has any dealing with Ford credit regards to a DCA complaint? Also if u don't…
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Agreement signed 23rd January 2021
Good afternoon, hoping someone can help. I signed my most recent PCP agreement on 23rd January 2021. When I logged a complaint with the company they replied that the FCA introduced a ban on discretionary commission in January so my latest agreement it's in timescale though all correspondence says 28th January 2021. Does…
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Car Finance Claim Capital Bank PLC
I purchased a vehicle late 2007 from Motor House 2000 Ltd. The finance company who I took the finance with was CAPITAL BANK PLC who no longer exists also motor house 2000 do not exist. I am desperately trying to find who acquired CAPITAL BANK PLC so I can make a claim. I believe it was taken over by HBOS who became the…
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Discretionary Commission Arrangement
Just to say thank-you to the team. I used the MSE letter template and and have received a reply from my finance company Motofinance that my vehicle did involve a discretionary commission arrangement. (WOW I never knew) Now have to wait until the 25th Sept for the FCA outcome. Once again thanks MSE Team.
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missold vehicle finance question
below is a response I recieved on an enquiry I made to the lender, from my initial read it looks like there is a commission but it is not a DCA related commission. can anyone with experience on this subject help with interpreting this letter and whether I should pursue this or let it goDear Customer Commission Information…
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Close Brothers Finance ....is it a scam Average Payout £5,300??
Apparently they can pursue a claim if they didnt mention their commission in the deal.Anyone had anyy luck with this.....NO....didnt think so!!!
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Lease financing
Not quite to do with the cars and apologies but I couldn’t find a category to define this post however it’s similar to that of the PCP discussions. I own a franchised gym and we were encouraged to take out lease financing with a particular broker who then split our landing across a number of lenders at what was perceived…
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Car finance reclaim
Hi I brought a vehicle back in June 2016 using Auto bank financial services I have tried to do a reclaim letter using the site template but unfortunately auto bank financial services no longer exists i have tried to find out who took this over but i am not getting very far as the company i thought took them over has…
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Discretionary commission- Solicitor emails
Hi I contacted my finance company back in February. After 2 and half months plus several emails, I received an email back confirming they were looking into my agreement. Today, I have noticed that I have several emails in my spam box from a solicitor who has all my details regarding the discretionary commission. They state…
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Motor finance claims - Landrover Finance is not on the MSE Reclaim tool
Hi I had two PCP agreements with Landrover around 2012 and 2015 but they are not listed on MSE reclaim tool. Does anyone know why or the email for Landrover finance. Many thanks
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My DCA replies - Fiat/MINI/Honda/Toyota
So I’ve sent off several DCA template letters, and received (or not received) the following. Thought this post might help give an idea to others on what they may expect. Emails all sent February 2024 MINI - no reply whatsoever Fiat - no reply whatsoever Fenton finance - replied no DCA Toyota - had a confirmation of receipt…
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Finance company can't find any record of my account for checking for DCA.
I took out a car loan with Welcome Finance back in 2008. Coast then took over them and now Swift Group have taken over Coast. I sent Swift the pre written email with a photo of the signed loan agreement to find out if the loan had DCA, with as much of the loan information on it. They couldn't find any record of my loan…
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No responce from VW in over 2 months - discretionary commission
Hi All, I have had 3 agreements with VW finance, 2 PCP's and 1 HP. I completed the email and sent it to VW back in Feb and had the automated response below but haven't had a reply since. Given is longer the 28 days they said they would reply and longer than the 28 days I asked for a reply what is the next steps? should I…
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Mobilize Financial Services - no commission paid
Had finance for a Nissan via Mobilize Financial Services, then by another name. They are saying that no commission was paid, so there is no claim. Anyone else had the same response? Was that the norm for Nissan dealers around 2016?
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VW Response
Sent the draft emails with agreement numbers listed and received the below response from VW. Is this just a stalling tactic? They have all of this info from the Agreement number / some of it from the email. Thank you for contacting us. Before we are able to answer your query it is normal for us to ask a few security…
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Car finance campaign
Hi, I have used the template provided by MSE to contact a couple of car finance companies and I am having rather a lot of trouble! The latest one has come back and told me that the company they used to use was taken over by Raphaels Bank, yet I have read that Raphaels has closed down now. I am not sure where to go from…
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Renault/Mobilize - Recent DCA response and help...
Hello, So I have just had confirmation back from 2 vehicles I had through Renault. My first vehicle is confirmed to have meet the criteria and my 2nd vehicle hasn't. What I would possibly like some help with is the following statement on my first vehicle, 'We can also tell you that an additional commission payment was also…
