Reclaim car finance

Hi, so made a complaint to Toyota, I sent a standard template letter that was recommended by MSE, I sent it. I added my name, address DOB, my maiden name i added as much as i could remember around cars and dates and number plates but i basically have been purchasing cars through them and one dealership since around 2014 up…

Morning all I have 2 letters to draft. 1 to Ford and 1 to Skoda. Now, I go by my maiden name now but by my ex married name when I purchased the cars. Which name should I use? Also, Reg. With the ford I bought a private plate which I removed when I sold it and put on the Skoda. Which Reg should I use? The original or the…

Hi. I sent off the template complaint e-mail available on the MSE website to Toyota Finance re: a car that we obtained not long ago. They have come back with a reply that is worded in a very 'flowery' manner, and states that: 'As this agreement started after 1 November 2024, it falls outside the scope of the FCA’s Motor…

Afternoon! So, Blue Motor has gone into administration. I have been informed that the insolvency practitioners are aware of my claim under the redress scheme, and thats about it! How is this likely to work now? I assume that I am now just a normal creditor and I will get pennies in the pound if the redress scheme goes…

Hi, I’m struggling with Stellantis as they keep saying they’re unable to locate my finance agreement - see below. Originally the agreement was with PSA FINANCE UK who were took over by Stellantis but I’ve provide all the info they should need - can anyone help please? Thanks. After making a comprehensive automated and…

I had car finance through Black Horse and responded to something I saw for a company to help with a motor finance complaint- I think it's been well publisiced about the Black Horse finance so I signed up. They emailed me sporadically about it and I didn't give it much thought as I was preoccupied helping look after my mum…

I used the MSE reclaim template letter to enquire about my finance deal when I bought a new Kia car back in 2023. The template suggested the email be sent to: commissionqueries@kiafinanceuk.co.uk, which I did back in Feb 2026. I then sent several chasing emails to the same address, and also to…

Hello all, I am a bit concerned. I clicked through on a link that came through one of one of my newsletters to register to see if I was eligible for the financial mis-selling complaints. Initially it went through make a pcp claim, I just wanted to check eligibility and put in vehicle details. Then I am being contacted a…

Hi all, I recently contacted Stellantis Financial Services UK regarding motor finance commission arrangements via email using the template provided by MoneySavingExpert. I made my claim directly to Stellantis (commissiondisclosure@stellantis-finance.com) to avoid any other company getting a cut. Stellantis got back to me…

HI, I've used MSE template for compensation claim to a couple of Finance companies. Black Horse have been brilliant and regularly in touch. Santander though, no acknowledgement - nothing, sent numerous emails to 2 different emails and then Customer Service to request advice in lack of response. Anyone else had this...and…

Hi Newbie here 😎 Received an email to confirm DCA in October 2025 for purchase of car in 2007 and 2018. Received a letter a week ago from Black Horse stating that I’m not entitled to any compensation, with information to complain to Ombudsman. where to next, thank you

I had contact from the administrator of Blue Motor finance to say my complaint is logged with them. Although I understand my payout will likely be pennies in the pound. because I used Zuto as credit broker I understand they hold joint responsibility so took complaint to them and received a flat rejection referring me to…

The financial regulator's major car finance mis-selling redress scheme, originally planned to start in July this year, will now likely be delayed to November due to four legal challenges. But in the meantime, it's still best to get your complaint in now, which you can do for FREE using our DIY car finance reclaim tool.…

I used the MSE tool to make a couple of claims. I no longer have details of the agreements but wanted to make the lenders aware of a change to our address. One was with CA Auto Finance in 2009 who immediately acknowledged my claim and said they would be in touch in when the final decision was made. The second was with BMW…

rubbish title I know! went onto one of the car finance free eligibility checkers last year, came up with you are eligible for a claim. pretty sure I then saw, on the same day, I could do it myself, so went down that route instead. I’ve had a couple of emails from locksley law (free checker), but I mostly ignored/deleted…

The financial regulator's major car finance mis-selling redress scheme, originally planned to start in July this year, is facing yet another delay. But in the meantime, it's still best to get your complaint in now, which you can do for FREE using our DIY car finance reclaim tool… Read more: Car finance redress scheme…

Hi all. I have had 8 different cars since 2007 and don't have all of the associated paperwork. I've emailed the most recent ones a couple of years ago with the details I had but the one's that responded said I had no claim. Since then, I know there are more grounds to claim on. I've tried the Experian tool to try and get…

This discussion was created from comments split from: The Dry Cleaners have Ruined My Husband's Suit.

Got a response today for a complaint i put in with a Motor Finance agreement. The agreement was taken out in 2013 (details from equifax) with Northridge. They merged with Stellantis in 2021 and response from them was. Contact details haven;t changed. have i any redress? This could be for a number of reasons, including: The…

Almost exactly a year ago, I wrote to Toyota Finance, using the tools on the "Money Saving Expert" website. I used the format recommended, asking if my agreement had any form of commission and if so to treat the communication as a formal complaint etc. I took out a loan back in 2017 to purchase a Toyota Prius. I have a…