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Car dealership acted as broker
Hi, I am looking to make a claim and I am just trying to understand the claim that I would have for my individual circumstances.. the car dealership acted as the broker because when I applied for a car loan via them I was declined due to having a poor credit rating. The dealership then said it’s ok we will offer you a loan…
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Previous claim with a now closed firm (Kingsnorth)
Hi, I logged a claim with Kingsnorth Sols in January 2025 (didn't realise I could do it myself). Very shortly after this, I received a letter from Barclays Partner Finance confirming my arrangement had been subject to a DCA, but they were awaiting the outcome of the Supreme Court case and would be in touch nearer the end…
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Paying for a car I can’t use – finance company refusing responsibility
Hi all, I’m looking for some advice because I feel completely stuck
and powerless with a situation involving my car finance agreement. I bought a Ford Mustang Mach-E (71 plate) from a large
dealer in October 2024, with a PCP agreement through one of the main finance
companies. It’s done around 48,500 miles, but I am not…
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More than one law firm representing me without my knowledge - Mis-sold car finance
I filled out on online free checker last year to see if I had been mis-sold car finance back in 2016. I was 18 at the time and really had no experience regarding this. Since the checker, I have received emails from two different law firms both saying that they are representing my claim. Now, this was well over a year ago…
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0% PCP
I took out a 0% Interest PCP in March 2023 with Mercedes Finance and am wondering if I could claim undisclosed commission fees. I am pretty sure the price of the car was loaded to compensate the interest free plan.
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DCA Loophole
I had PCP finance in 2013, it was not a DCA. However, when I bought the car I had asked for a HP quote as I didn’t want PCP and the total cost of HP was less. They emailed me a HP quote and I agreed to it and arranged a visit to sign paperwork. Once there, they offered me £500 to take PCP. This made the PCP offer cheaper…
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Claim companies
Hi.I don't know why but I stupidly signed upto 2 or 3 claim Companies to help me with my car Finance claim. I think I did it as I honestly never thought it would go any further. But now I am getting lots of emails from these companies saying they are making progress with my claim. I have obviously gone past the cooling off…
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MSE News: Martin Lewis: Beware car finance reclaiming ads – you could give away 30% and get NOTHING
At this crucial time for car finance mis-selling complaints – while we await a Supreme Court decision on dealing with such claims – motorists should beware a "spray" of car finance reclaiming adverts. This is the message from MoneySavingExpert.com founder Martin Lewis who warns that you could end up giving away 30% of your…
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Tracing responsibility for Discretionary Commission Agreement
I took out HP credit for car purchase through FGA Capital UK Ltd trading as Jaguar Cars Finance. I believe FGA Capital changed their name to CA Auto Finance UK Ltd. I have not been able to get a reply to my queries from CA Auto Finance. Does anyone know if CA Auto Finance will be responsible for my Discretionary Commission…
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Motor Finance Agreement Claim
Hi, We send the email raising a complaint about the Motor finance Agreement, using the template on the MSE website. The finance company sent us the following back, Please note you already have an open complaint with Claim Lion Law under the reference 147519.001/AL/LEO. If you wish to raise the complaint with us directly…
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Kia Finance
Hi, I have emailed Kia Finance with Martin's complaint template twice regarding the DCA commission yet had no response- not even an acknowledgement. Does my initial emails still count as a complaint in regards to any redress (if there is any)? Should I do anything more or just wait and see? Many thanks in advance.
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Courmacs Legal - Do I have to go with them ?
I made a mistake at the back end of last year and clicked on an advert for redress - just out of curiosity. I don't remember what I clicked or what information I gave away bar my email address and home address. A short time later I got 2 emails one listing one finance agreement and another listing 3 finance agreements from…
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Response from Mobilize yes dca was in place but no commisiion paid
as above how do i know if commission has been paid or whether they had charged me and not paid the car dealer. What happens next?
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Emailed Stellantis yesterday (5/8/2025) regarding Hire Purchase of Citroen in 2008
Having seen Martin's weekly newsletter after the Supreme Court's judgement on car loans and commission I emailed Stellantis (formerly PSA Finance trading as Citroen Contract Motoring) using the template provided on Martin's website. I emailed yesterday at 10:51 PM and received an immediate reply thanking me for the query…
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Barclays Partner Finance (BPF)- from 07/2014- Do they still have the paperwork?
I purchased a vehicle using BPF in 2014, through a Fixed Sum Fixed Rate Agreement. I was always questioning the interest rate at the time, as my credit score was very healthy ( I had a monitoring credit score of "excellent" with a credit bureau). BPF would have undergone their normal credit scoring methodology & come up…
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Dealer has closed car business and has refused to provide car financing details
Has anyone had same experience? I bought several cars on finance through a now closed Peugeot dealership. I have no paperwork as once finance was paid I destroyed details. Anyone able to help?
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Car finance - Supreme Court Judgment 1st August.
I have 4 claims that have DCA so just waiting but the chancellor can put in place after the judgment legislation that could cap the compensation which is not fair, its money we are owed all the monies that were earned from this doesn't get paid back so why we shouldn't be out of pocket . It would be politically…
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Motonovo just paid out
So I had finance with motonovo finished about 6 months ago. Completed the online form from MSE and got a reply back saying I am effected from the reclaim and I will here back once the court rules blah blah blah. Friday I received a payment of £3345 and change into my bank from motonovo. I have had no emails or letters to…
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No reply from Toyota, what should I do next?
Hi, I emailed Toyota Financial Services on 5th November 2024 and received an automatic reply from their commissions complaints email address saying that they are checking their records and will come back to me in 8 weeks and I do not need to contact them again. It has been well over 8 weeks and I haven't had a reply. I…
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MSE News: Supreme Court to rule on hidden car finance commission mis-selling this week
The Supreme Court will reveal its judgment on hidden car finance commission claims on Friday 1 August at 4.35pm, it's been announced. Read the full story: 'Supreme Court to rule on hidden car finance commission mis-selling this week' If you haven’t already, join the forum to reply.
