Reclaim car finance

Hi, in 2016 I bought a 2nd hand car initially using VW Finance but paid it off within the 14-day cool-off period. I expect that means I don't qualify for the car finance claim but wondered if anyone can confirm that?

Hi. I sent off the template complaint e-mail available on the MSE website to Toyota Finance re: a car that we obtained not long ago. They have come back with a reply that is worded in a very 'flowery' manner, and states that: 'As this agreement started after 1 November 2024, it falls outside the scope of the FCA’s Motor…

Hi - I'm just gathering information together to submit a complaint having bought a number of cars and a motorbike since 2007. I have all the registrations but like many people I no longer have information on the agreements though I do know who they were financed with, mainly VW Financial Services. I've signed up with…

Millions have used our Car Finance Free Reclaim tool and, in March, the financial regulator finally announced a mass redress scheme... Then it all stopped as one small consumer firm and three car finance firms took the Financial Conduct Authority (FCA)'s scheme to court. This week we're expected to hear whether the court…

Hi, so made a complaint to Toyota, I sent a standard template letter that was recommended by MSE, I sent it. I added my name, address DOB, my maiden name i added as much as i could remember around cars and dates and number plates but i basically have been purchasing cars through them and one dealership since around 2014 up…

DCA Question (almost at time limit for FCA response) Condensed version - got my final response before FCA paused complaints process, am about to reach FCA time limit and not had any further acknowledgments from Black horse . What should I do? I had an agreement that had DCA on it. I complained way back at that start of it…

Hi everyone. Just thought I would post this as a heads up to anyone else who might start receiving these calls. I submitted a claim directly to Stellantis using the template from MSE and Stellantis responded confirming that there was a flat rate of commission and would be treating my email as a complaint. Happy days. This…

Hello all, I am a bit concerned. I clicked through on a link that came through one of one of my newsletters to register to see if I was eligible for the financial mis-selling complaints. Initially it went through make a pcp claim, I just wanted to check eligibility and put in vehicle details. Then I am being contacted a…

I’m just wondering I put in four different claims since 2007-2021 I have one reply within two weeks saying I wasn’t misled or miss sold How do I know if this is correct finance on this one was 2016 just would like others opinions or experience’s with there’s thank you just curious

hi guys I filled in the template and sent it off earlier this year to advantage finance and this reply today from them saying they don’t owe me anything. Could anyone confirm it’s all right and I have no appeal etc to it?

I claimed several car finance agreements years ago using Martin’s free tool template. Finance provider have acknowledged and updated obviously with the latest appeal in the courts holding the scheme up. Just in the past week, my finance provider contacted me and asked if The Claims Guys Legal were now handling my case.…

Sent the template email in April, didn't hear anything...chased it up in May...they said I'd hear by 30 September but there's been nothing. What's my next step please ?

my wife had a car on finance and I sent in a claim in her name but she has now passed away, We were married 45 years and I was the executor and sole beneficiary, will they not have to pay out now or will that money still be part of her estate

Morning all I have 2 letters to draft. 1 to Ford and 1 to Skoda. Now, I go by my maiden name now but by my ex married name when I purchased the cars. Which name should I use? Also, Reg. With the ford I bought a private plate which I removed when I sold it and put on the Skoda. Which Reg should I use? The original or the…

Afternoon! So, Blue Motor has gone into administration. I have been informed that the insolvency practitioners are aware of my claim under the redress scheme, and thats about it! How is this likely to work now? I assume that I am now just a normal creditor and I will get pennies in the pound if the redress scheme goes…

Hi, I’m struggling with Stellantis as they keep saying they’re unable to locate my finance agreement - see below. Originally the agreement was with PSA FINANCE UK who were took over by Stellantis but I’ve provide all the info they should need - can anyone help please? Thanks. After making a comprehensive automated and…

I had car finance through Black Horse and responded to something I saw for a company to help with a motor finance complaint- I think it's been well publisiced about the Black Horse finance so I signed up. They emailed me sporadically about it and I didn't give it much thought as I was preoccupied helping look after my mum…

I used the MSE reclaim template letter to enquire about my finance deal when I bought a new Kia car back in 2023. The template suggested the email be sent to: commissionqueries@kiafinanceuk.co.uk, which I did back in Feb 2026. I then sent several chasing emails to the same address, and also to…

Hi all, I recently contacted Stellantis Financial Services UK regarding motor finance commission arrangements via email using the template provided by MoneySavingExpert. I made my claim directly to Stellantis (commissiondisclosure@stellantis-finance.com) to avoid any other company getting a cut. Stellantis got back to me…

HI, I've used MSE template for compensation claim to a couple of Finance companies. Black Horse have been brilliant and regularly in touch. Santander though, no acknowledgement - nothing, sent numerous emails to 2 different emails and then Customer Service to request advice in lack of response. Anyone else had this...and…