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Volkswagen Finance
My daughter just had her claim rejected, didn't have such a scheme on her particular agreement!
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Hyundai Capital
Hi all, Apologies if this has been asked before but the search function on this forum isn't the easiest so I may have missed it… I'm just looking for any advice/reassurance after I submitted my 'formal enquiry', as per the MSE guidance to Commissionqueries@hyundaifinanceuk.co.uk on Monday 30 March but I've not heard…
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Motor Finance Redress Scheme
Hi - I'm just gathering information together to submit a complaint having bought a number of cars and a motorbike since 2007. I have all the registrations but like many people I no longer have information on the agreements though I do know who they were financed with, mainly VW Financial Services. I've signed up with…
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Billing Finance - ‘Not us guv!’
Hi, I’ve put claims in for 5 accounts with both Billing Finance (2 of) and CF247 (3 of). CF247 have so far not responded, but Billing Finance advised they cannot find one of the agreements and the other one they hold no details for because it’s more than 6 years old and therefore the details have been deleted due to GDPR.…
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Car Finance Reclaim Tool
I have had several cars on finance since 2007 but have lost track of who the finance was with. Is there a legit tool that I can use to check my background history for these car finance deals? I ask s I get a lot of spam regarding "free" or "genuine" tools but have any of you had any good experience and can recommend one?…
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Santander Compliant
I used the template on the website to draft up and email my compliant on 10th March. Had no communication it’s been received or acknowledged Anyone summited to Santander and got a reply back
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Car finance compensation probate
Hi, my husband claimed car finance compensation from BlackHorse using the mse guidance and template. He has since passed away and I am administering his probate. Do I still have a claim against BlackHorse?
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Car Finance Redress Scheme - Leased vehicles and personal use
Martin is clear that the scheme is not for car leases . He did suggest however (BBC Radio 5 Live on Thursday 9 October with Adrian Chiles ) that whilst a car lease , where the use was purely for business use, would not be covered , where the leased car was also for personal / domestic use of a car, it could be worth…
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Car Finance Mis - selling
Hey to you all. I don’t know if anyone else has asked this but if it’s found that your car was missold with these hidden charges on, does that qualify you to cancel your agreement and return the car ( as it was mis -sold? ) Just wondered as I would quite like to do that if I could. !
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DCA BMW FINANCE
so I complained through the MSE website using the tool, I got an email confirmation back in 2024 that there was a discretionary commission agreement on my car but have recently had another email to say there was that it was a fixed commission arrangement on the same car, anyone else had this ? How can that say in one email…
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Fixed commission with BMW Financial Services – excluded from FCA scheme
BMW FS confirmed fixed commission on two of my agreements. Because they’re a captive lender I fall outside the FCA redress scheme, and I’m not at the high commission threshold either I would suspect. The Supreme Court ruling in Johnson v FirstRand covers fixed commission regardless. The FCA just chose not to include…
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Lloyds not challenging redress scheme
Not sure if anyone has seen this but it appears Lloyds will not be challenging the FCA redress scheme. It was reported on the FT and quoted elsewhere. "We have carefully considered the FCA motor finance redress scheme. While we remain disappointed in and disagree with its conclusions, we believe that moving forward with…
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Had 3 different cars on PCP since 2020
I have had 3 different cars since 2020, A Ford Focus, traded in for a Ford Kuga then traded in for my current Ford Fiesta. All 3 from the same Ford main dealer & all PCP'ed with MotoNovo. My question is do I put 1 redress in for the PCP or do I put 1 in for each of the vehicles, so 3 separate claims?. I ask the question…
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Car Finance miss selling from dealer linked to finance
Just read martins post re if the car dealer and finance were linked like VW Dealer and VW Finance or Mercedes Dealer mercedes finance "it wont count as contractual miss selling as the link was obvious" I have 3 claims were I have received a response, the first being scaled DCA, the other two are fixed commission being…
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Trying to claim through welcome finance for car finance
Hi all, Can't find the answer on the forum so thought I'd ask here Bought a car with Welcome Financial Services PLC in 2007 (found using Equifax car finance tool) and I'm trying to use the tool on MSE to submit a claim. They ceased trading in 2011, and someone took over their obligations because they contacted me a long…
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MSE News: Car finance redress scheme details confirmed
Details of a long-awaited car finance mis-selling redress scheme have been announced TODAY (Monday 30 March). If you bought a car, van or motorbike on PCP or Hire Purchase between 2007 and 2024, you could be one of millions due £829 each on average. Read the full story:…
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Reclaim car finance company saying don't go to original source to get your claim?
Hello, Please can someone advise or help. My partner went to ask a company about this Car Finance payback scheme thats been going on. She filled in their info pack to get an idea and they returned back saying "We should not accept any offers from our original lender without consulting them first!" That kind of concerns us…
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Capital Bank - Can I Still Claim
I had a finance agreement in April 2007 (Agreement started 20 April 2007) which was with Capital Bank. I understand that Capital Bank was taken over by HBOS (Halifax Bank of Scotland) which then merged into Lloyds Banking Group in the 2008/9 takeover - and my agreement may have ultimately ended up with Black Horse. Has…
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Car finance situation - business not reachable
Hi. I have gone through the complaints tool with a car agreement that took place several years ago through a local firm. I was told that this company no longer trades and was taken over by Raphael's Bank, I have tried to contact them but to no avail. I contacted the FCA and they told me that they went into administration.…
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2004 Car Mis-Selling Redress
Hi guys. I see the earliest official redress date is from 2007. I was definitely mis-sold finance for a new car in 2004 and still have all the original paperwork. Is there any way I can get redress? Your advice would be much appreciated.
