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Blue Motor Finance in Administration
Afternoon! So, Blue Motor has gone into administration. I have been informed that the insolvency practitioners are aware of my claim under the redress scheme, and thats about it! How is this likely to work now? I assume that I am now just a normal creditor and I will get pennies in the pound if the redress scheme goes…
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Company unable to locate my finance agreement
Hi, I’m struggling with Stellantis as they keep saying they’re unable to locate my finance agreement - see below. Originally the agreement was with PSA FINANCE UK who were took over by Stellantis but I’ve provide all the info they should need - can anyone help please? Thanks. After making a comprehensive automated and…
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Black Horse
I had car finance through Black Horse and responded to something I saw for a company to help with a motor finance complaint- I think it's been well publisiced about the Black Horse finance so I signed up. They emailed me sporadically about it and I didn't give it much thought as I was preoccupied helping look after my mum…
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No response from Kia
I used the MSE reclaim template letter to enquire about my finance deal when I bought a new Kia car back in 2023. The template suggested the email be sent to: commissionqueries@kiafinanceuk.co.uk, which I did back in Feb 2026. I then sent several chasing emails to the same address, and also to…
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Financial mis-selling complaint- HD Law
Hello all, I am a bit concerned. I clicked through on a link that came through one of one of my newsletters to register to see if I was eligible for the financial mis-selling complaints. Initially it went through make a pcp claim, I just wanted to check eligibility and put in vehicle details. Then I am being contacted a…
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Contacted by Courmacs after contacting Stellantis about DCAs - Scam?
Hi all, I recently contacted Stellantis Financial Services UK regarding motor finance commission arrangements via email using the template provided by MoneySavingExpert. I made my claim directly to Stellantis (commissiondisclosure@stellantis-finance.com) to avoid any other company getting a cut. Stellantis got back to me…
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Santander- No Response
HI, I've used MSE template for compensation claim to a couple of Finance companies. Black Horse have been brilliant and regularly in touch. Santander though, no acknowledgement - nothing, sent numerous emails to 2 different emails and then Customer Service to request advice in lack of response. Anyone else had this...and…
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Black Horse
Hi Newbie here 😎 Received an email to confirm DCA in October 2025 for purchase of car in 2007 and 2018. Received a letter a week ago from Black Horse stating that I’m not entitled to any compensation, with information to complain to Ombudsman. where to next, thank you
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Blue Motor Finance in administration
I had contact from the administrator of Blue Motor finance to say my complaint is logged with them. Although I understand my payout will likely be pennies in the pound. because I used Zuto as credit broker I understand they hold joint responsibility so took complaint to them and received a flat rejection referring me to…
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MSE News: Car finance redress scheme likely delayed to November due to legal challenges
The financial regulator's major car finance mis-selling redress scheme, originally planned to start in July this year, will now likely be delayed to November due to four legal challenges. But in the meantime, it's still best to get your complaint in now, which you can do for FREE using our DIY car finance reclaim tool.…
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Alphera Financial Services (BMW)
I used the MSE tool to make a couple of claims. I no longer have details of the agreements but wanted to make the lenders aware of a change to our address. One was with CA Auto Finance in 2009 who immediately acknowledged my claim and said they would be in touch in when the final decision was made. The second was with BMW…
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Locksley law… proving I didn’t sign their contract…
rubbish title I know! went onto one of the car finance free eligibility checkers last year, came up with you are eligible for a claim. pretty sure I then saw, on the same day, I could do it myself, so went down that route instead. I’ve had a couple of emails from locksley law (free checker), but I mostly ignored/deleted…
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MSE News: Car finance redress scheme likely delayed until at least 2027
The financial regulator's major car finance mis-selling redress scheme, originally planned to start in July this year, is facing yet another delay. But in the meantime, it's still best to get your complaint in now, which you can do for FREE using our DIY car finance reclaim tool… Read more: Car finance redress scheme…
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Previous Surname
Hi all. I have had 8 different cars since 2007 and don't have all of the associated paperwork. I've emailed the most recent ones a couple of years ago with the details I had but the one's that responded said I had no claim. Since then, I know there are more grounds to claim on. I've tried the Experian tool to try and get…
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Mis-selling car finance
This discussion was created from comments split from: The Dry Cleaners have Ruined My Husband's Suit.
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Stellantis Finance
Got a response today for a complaint i put in with a Motor Finance agreement. The agreement was taken out in 2013 (details from equifax) with Northridge. They merged with Stellantis in 2021 and response from them was. Contact details haven;t changed. have i any redress? This could be for a number of reasons, including: The…
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TOYOTA REJECT MY CLAIM - THEY SAY THEY HAVE NO RECORD OF AN AGREEMENT
Almost exactly a year ago, I wrote to Toyota Finance, using the tools on the "Money Saving Expert" website. I used the format recommended, asking if my agreement had any form of commission and if so to treat the communication as a formal complaint etc. I took out a loan back in 2017 to purchase a Toyota Prius. I have a…
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PCP claim Nissan
Hello, we have made 2 direct claims with Nissan and today we have received an email for Courmacs Legal for us to complete a form. We are suspicious as on their website it is showing 51% charge. They seem to have our account numbers and know email addresses so does anyone know if Nissan have instructed Courmacs or is this a…
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MSE News: Car finance redress scheme faces further legal challenges
The financial regulator's major car finance mis-selling redress scheme, confirmed in March, will face legal challenges from three lenders, it's been confirmed. MoneySavingExpert.com founder Martin Lewis says some delays now look "inevitable" – but with lots still uncertain, it remains crucial to get your complaint in now,…
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Scam email from MotoNovo?
Im fairly sure it is....thoughts Hi (Removed by Forum Team), Thanks for getting in touch. We’ve received your enquiry about motor commission. We’ve reviewed your request, but we don’t have enough information to complete our identification and verification checks. To allow us to review this again, please submit a new…
