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HUGE car finance update signals ALL mis-sold commission complaints could come under probe
A major investigation into hidden, unfair car finance commission has had a huge update, which MoneySavingExpert.com founder Martin Lewis has said could double the number of people who are due a payout. Here's what we know so far, though it's still early days and Martin cautions we have "lots more reading and thinking to…
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NEWS: Huge car finance mis-selling news as industry-wide redress scheme planned
Payouts for mis-sold car finance are one step closer as the financial regulator has announced plans to consult on an industry-wide redress scheme. However, any redress is still dependent on an upcoming Supreme Court case. MoneySavingExpert.com founder Martin Lewis explains what this latest update means for claims. Read the…
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PCP Car Finance Claims and DRO
Hi Wondering if I could have some advice on the recent PCP car fincance claims. I had a car on finance from Santander which payments started on 9th May 2021. I paid all the installments every month right up until October 2024 when my income changed and I had to enter into DRO with the my car loan being on the debts listed…
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Toyota Finance DCA GDPR
I had 4 cars from Toyota Finance from 2012 - 2019. I contacted them regarding any potential DCA using the MSE template, they did respond and after a bit of back and forth with different pieces of information they claimed they couldn't progress my enquiry due to GDPR and required a Registered keeper details (for example,…
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Black Horse have 'compensated' me on overpaid car finance interest out of the blue without prompt
I had been wondering about the mis-selling of car finance that has been widely publicised and wondered if it applied to me, but hadn't done anything. Anyway, out of the blue last week, I got a unprompted letter from Black Horse saying they had overcharged me interest on an old agreement and were going to issue a cheque for…
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No details
Hi all just wanted to ask about the car finance claims I can’t remember the car registration or company names I even reached out to the DVLA and had no luck. I don’t want to lose money to the companies who claim for you and heard that the courts were looking into reaching out to people? Is this likely to happen and can I…
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DCA - Final reply from Ford
I put a claim in for a car I purchased in 2008. I do also have another claim which i haven’t had a final response for yet. This is what their final reply consisted of. I have no paperwork for it so I generally have no idea what was included in the contract. - Findings of my investigation After reviewing your case, we have…
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I am seeking guidance on DCA complaints, can anyone help?
I've followed the Martin Lewis DCA guidance and used the tool to complain to Santander for 1 finance agreement and to motonovo for 3 finance agreements. Santander replied by email saying that my finance agreement did include a DCA and it will be investigated etc etc and I won't hear by 4th December at the earliest (of…
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Response on my initial email to bluemotorfinance (DCA)
Hi I have had this response. What's the next steps ? Do I need do anything now ? They says 8 weeks from Dec 2025 ? Does this mean that I won't have an update until the end of the year ? Do I need to respond ? Thank you for contacting us to confirm whether any commission was paid to the Introducer regarding your above…
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PCP claim Nissan
Hello, we have made 2 direct claims with Nissan and today we have received an email for Courmacs Legal for us to complete a form. We are suspicious as on their website it is showing 51% charge. They seem to have our account numbers and know email addresses so does anyone know if Nissan have instructed Courmacs or is this a…
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Do I trust Santander?
I used the car finance tool on this site to write to Santander. i received the answer: “ After reviewing our records, we can confirm that there was no DCA in place between us and the credit broker relating to your finance agreement” Do I take this on face value and accept the answer? Robert
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Car Special Deals
I want to highlight an under reported car finance scam. We bought a used Volvo from a Volvo dealer. For Black Friday they offered, £750 contribution, GAP insurance (ca £250 p.a.) Volvo on call and free servicing for 2 years (ca £700) so a total around £2k for 2 years. They then rejected the finance (despite good credit…
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DCA - deceased
Wonder if you can help. My mum had car agreements in place. Prior to her passing she had been looking into this and received a letter from black horse to confirm one or more agreements involved DCA. The finance was in Mums name but the money came of the house money. Therefore would my Dad still be able to go forward with…
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Anybody Help!
I sent an email to Stellantis Financial Services concerning a claim for hidden discretionary commission, they replied saying they would be in touch and a few weeks later I received an email asking for more information which I gave them. Stellantis replied asking for further information and when I replied an email was sent…
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Late husbands car finance claim
Please can anyone advise how to do a car finance claim which my late husband had from 2010. I have no information anymore about this as he passed in 2018. The car was a Kia & he was with Lloyds bank but I don't know what finance he used...any advise grateful..Thanks.
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Car finance claim - Cant remember any details other than registration number
Hello, We had a car on finance some years ago from a small local garage (which is no longer trading) around 2008-2009 i think. I cant find any paperwork for it & can't remember the name of the finance company, the only thing i still remember is the registration number. I do remember the interest on the finance was…
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Car Finance DCA application help please
Yesterday I filled out the form as advised here and received a letter by return to send to the original finance company. It is a 2010 Nissan Note that I'm still driving. I got a quick reply saying they will look into it and then less than a day later saying; Thank you for your email in relation to any possible…
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Close Brothers can’t find details
Morning - anyone else had this experience so far? Submitted commission complaint to Close Bros who have generically replied stating they can’t find my previous agreement. I gave them the agreement number (correctly) along with vehicle reg, all addresses etc. I’ve even got the email confirming settlement of the account…
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Seeking advice on PCP
Hi, I’m after some advice. i had 2 vehicles off Ford uk back around 2007-2009 but I can’t remember the registration or I can’t find any documents for it. Is there a way to find out the registration or how to claim if I can ? Any help would be much appreciated
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PCP Commission claim
Concerned! Have provided acc no. car reg all required personal info from Martin Lewis toolkit to finance provider formally RCI now Mobilize. Return email is asking for passport or driving licence identity proof in order to access the archived information. Has this happened to anyone else please. Finance was in 200b.
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PCP - Voluntary Termination template letter
I got a PCP finance with VW Financial Services, and I wish to terminate it because it's already over 50% repayment and also the fact that my wife will get a company car. Don't need so many car in the household. However, according to forum - I shouldn't use the template that the finance company provides but rather than a…
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Seeking Advice on Motor Finance Compensation Claims
I’d appreciate some advice regarding multiple motor finance compensation claims I signed up for through different solicitors under No-Win-No-Fee agreements. After reviewing the terms, I’ve realised that solicitor fees could take up to 40% + VAT of any compensation I receive. I’m now considering handling the process myself…
