-
GMAC finance on SAAB DCA query
I bought a SAAB from a local dealership in 2010. Finance through GMAC. SAAB no longer trading: dealership closed; GMAC as far as I am aware has become Stellantis. Have contacted Stellantis "Cannot find details" wish to pursue, don't know where to go next. Would prefer DIY approach but would consider claims company as…
-
Car mis selling
Firm Capital bank no long exists can I still claim?
-
Volkswagen goodwill Payment
Has anyone else received a goodwill payment from Volkswagen or any other company? We received a letter for £200 goodwill payment but I don’t want it to go against me if I accept it as we are hoping for a discretionary commission interest refund as ours was over 11% interest. Anyone accepted the money? It also says in the…
-
CAR FINANCE SCANDAL
About the car finance scandal, It's just been released that people who leased there cars can now claim back money from the finance company that financed there purchase or lease, does anybody know whether this includes cars leased on the mobility scheme.
-
BMW response
I used the MSE tool to enquire to BMW if DCA was on a HP agreement I had with them from around 2010. I still have the finance paperwork so the Reg No, Name, address, dates and finance agreement number were supplied. The vehicle was an approved used 3 series from a main dealer. I had a reply today requesting more…
-
PCP/Finance Repayment Query
Hi All, A complete newbie here so be gentle and happy new year! I took out a PCP car finance deal with VW on a brand new car in 2015 and all seemed okay; until I lost my job on maternity leave and couldn't pay it back. After some discussions, they said they would take the car back but I was still liable for paying back the…
-
Stellantis is reply
Hi, I received a reply from Stellantis. Thank you for your email dated 02/12/2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us. After checking our records, we can tell you that we did pay a discretionary commission to the dealer. We can confirm that your email…
-
Discretionary Commission claim for late husband
Hello, looking for advice. I believe I can put a claim in for discretionary commission on behalf of my late husband, unfortunately though I don't know the registrations or the vehicles he has had. My late husband was a motorcyclist and I know he had HP finance on at least 4 motorbikes (not at the same time) I know the…
-
question about vehicle personal contract hire (PCH)
HiI took out a PCH car with Volkswagen via a broker. I signed the contract 30 days ago, and received the car on Monday. On acceptance of the car I informed of some issues with the car (including a mayor fault with the driver's door) and next day the car was taken to the garage to be repaired, but I don't have any…
-
Stellantis Financial Services UK (PSA Finance) - historical motor finance commission claim
Hi I wrote to Stellantis Financial Services UK using the template provided by Money Saving Expert regarding the unfair practice of hidden commission on motor finance. I purchased a car in 2016 and thought there may be a claim to make. On 14th March 2024 I used the template to request information they hold on my behalf…
-
Mercedes Car Finance Mis-selling Response
Hi All I've just received a response from Mercedes that says - 'After checking our records, we can confirm that we did not pay a discretionary commission to the dealer. As your agreement was not subject to a discretionary model, we're not treating your enquiry as a data access request or complaint' Does that effectively…
-
No reply
My husband and I have both used online companies to find out if we have a claim. Despite them noting that an email has been sent to me I have received nothing?
-
HP provider Evans Halshaw Citroen
Hi, Can anyone help me find out who my HP finance provider would have been in December 2010 for Evan Halshaw Citroen? I've been asked to email f&icomplaints@pendragon.org.uk to find out but just wanted to double-check so I can send my claim letter to them. Thank you for any help
-
CAR PPI
Hello everyone. I have just attempted to do the PPI one for the cars as I had a loan out in Jersey. To complain it advises on the Jersey website to complain to Close Brothers UK now this is the response I have been given. Thank you for your recent contact. We've reviewed your complaint and have completed…
-
Can you claim if you took dealer contribution and cancelled agreement within 14 days
Can you claim if you took dealer contribution and cancelled agreement within 14 days? There was no mention of commissions from the hire company when I took out the agreement.
-
Discretionary Commission Arrangements - Jaguar Financial Services
Been trying to contact Jaguar Financial Services (Black Horse) since 12 February 2024 (used template from MSE). Followed up on 11 June 2024 and again today (11 December 2024). The issue is, they will not reply to letters.Today, I have written to them asking them to now register as a complaint rather than as an enquiry. Has…
-
Multiple Cars from Multiple Dealers - too many to remember
Since 2007 we as a couple must have gone through at least 15 or 16 cars I think, all on finance, but there is no way I have any paperwork backwards from even 2022, never mind 2007 - I've seen an advert on youtube that says you can enter your name, and get all car finance deals that you've taken out, but I've got a feeling…
-
Mis-selling car finance query
I purchased a car in HP (or PCP) in 2006, however this date stated is outside the eligible dates given (from April 2007 onwards). Where do you think I stand with this?
-
Can Close Brothers just simply say they cant find my agreement from 2009
Close Brothers have replied with a request for date of birth, vehicle reg, current and previous addresses.as they are unable to find my agreement. Ive already sent these details. Theyve ended the email with 'Unfortunately if we still cant find the agreement we are unable to proceed with your enquiry' Is there a specific…
-
Radio Silence from Black Horse and BMW Finance
I used the MSE template to send inquiries to Black Horse (1 agreement) and BMW Finance (3 agreements) in Feb 2024. Both companies initially responded to say they had received the inquiry and couldn't give a timescale on when they would respond. Black Horse were sending me a 'holding pattern' email every month saying they'd…
