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Contacting Vauxhall Finance/Stellantis
Hi all! New finance dude here, looking to confirm next steps when pursuing to register my complaint regarding my motor finance agreement. Sent an email to Stellantis via the MSE tool but got an auto reply advising the following: "HelloWe’re unable to look at your request without further information from you Please provide…
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FGA capital UK ltd rebranding need help
Hi, I am looking for advice/help. I found out recently that I could be entitled to compensation from the car scandal. I had used the tool on mse to contact black horse, but they were adamant they had nothing to do with it. I then found out that it was FGA capital ltd that I had two cars from, they seem to have changed…
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BMW Discretionary Commission
I used the MSE tool to reclaim potential discretionary commission on two BMW's that I had PCP contracts for. I have just received emails from BMW Finance for each of the claims with the following wording: 'We can confirm that a fixed commission was paid to the retailer and the interest rate on your agreement was set by us,…
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Martin Lewis: Car finance mis-selling update – complaint decisions delayed, redress "more likely"
The outcome of a major investigation into hidden, unfair car finance commission will be pushed back from September 2024 to May 2025, it's been announced. But the regulator behind the probe has told MoneySavingExpert.com founder Martin Lewis that payouts to drivers are now "more likely". Read the full story: Martin Lewis:…
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Vauxhall finance reply
Has anyone received this from Vauxhall Finance or could anyone please advise what I should reply. Thank you for your email dated 16th February 2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us. After making a reasonable and proportionate search of our records…
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Blackhorse Discretionary Commission Confirmed
I used the MSE template and emailed Blackhorse enquiring about DCA. I've received a response from Blackhorse to say there was discretionary commission applied to my agreement. They have sent me a letter asking me to fill in an online form to make a complaint. There are 2 comment boxes on the form... 1. Please tell us about…
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PCP Claim with Blue Motor Finance has court date
I wondered if anyone could help me. I put a PCP claim in with McDermott Smith Law a few years back and finally in June I was told it has been handed to the courts as Blue Motor are contesting they were in the wrong. In July McDermott went into administration 🙈 the new company have sent me back all my files as they are not…
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Further information on DCA Car Fiance
On July 24th Startline Motor Finance advised me We can confirm that a DCA was in place and as such we have logged your complaint. You should also have received an acknowledgement for this complaint. Further paragraph states While you will not receive a response to your complaint until 25th September 2024 at the earliest,…
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Broker no longer trading
I bought a car in October 2007, I am trying to see if I can claim against the DCA, I have contacted the car dealership and they have given me the details of the broker who they used at the time which was GE Woodchester, they are listed on the FCA as a company no longer in business. What are my next steps please as I don’t…
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Landrover Discovery from Sytner group & new engine/faults, can I pursue a claim and send back.
Bought a 2018 Discovery from Sytner 3 years ago, lease ends May 2025. We've had nothing but trouble with. First day we got it there was an issue with it slowing for some reason, then week later we found mcdonalds in the back so obviously not cleaned or looked at properly. After 12 months it started to be dangerous, slowing…
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DCAs Claim - Black Horse Finance - Claim for Deceased Son's Estate
I used the Martin Lewis reclaim tool & guide, but could not get the e-mail or copy text. So I copied the tool guide, then wrote a letter to the company I am asking about DCAs. I am not claiming for myself, but have wrote to the company involved for my deceased Son estate, to which I am executor & have been granted probate…
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Jersey, Channel Islands not part of the jurisdiction for motor commssions claims?
I filed two separate vehicle commission claims and have been rejected for both, due to 'Jersey not being regulated and part of the jursidiction'. Would anyone know if this is correct and if/how I persue further? Or do I just accept it and give up?!
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Millions who bought a car pre-2021 could be due a payout as mis-selling investigation launched
If you bought a car or van on motor finance and you think you were overcharged, you could be due a payout as a major mis-selling investigation has been launched. MoneySavingExpert.com founder Martin Lewis is also warning anyone who thinks they're affected to lodge a new complaint now, so it's in the queue for when any…
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DCA Found
Thanks to this brilliant website from Martin I filled out the template tool and emailed Startline Motor Finance requesting info regarding a DCA etc. They replied the following day saying yes there was a DCA added and that they have lodged my complaint. No wonder my monthly payments were bigger than expected. I went ahead…
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Reclaiming DCA
I had a financial agreement with Ing Lease (UK) Ltd between 2011 and 2014. I am now trying to contract them regarding a DCA and I am getting nowhere. E-mails returned undelivered phone numbers no longer available. I have trawled the internet and get the same results. Any advice would be appreciated. Many thanks.
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DCA
Hi all I’ve had a response from the Finance company regarding the DCA & it does state there was a one on place & my agreement meets the criteria, has anyone else had this? thanks Lisa
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Finance claim led to strange offer
Hi all, I had a Mercedes c class on finance 2016-2019. I terminated the finance agreement as I'd payed over half the loan and it worked out better than settling. I was over mileage at the time and Mercedes Benz financial services tried to hit me with a £1400 in excess milage charges. Because the loan has been terminated I…
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Help - BMWFS response - What does it actually mean?
Hi all, I submitted the MSE form to BMW finance way back in February. After no response & several chaser emails, I received the following response from them. It was a formal letter, PDF attachment. Can anyone please advise what it actually means & where I should go from here? I have already requested a copy of my…
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Car Finance Mis-selling to Deceased Person
Does anyone have experience with a claim for a deceased person? I have written to the finance provider twice, using signed for post, but they haven't replied.
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unknown registration details
I cant recall the registration numbers of two previous vehicles purchased from a dealers with finance, can i still complete the template without this information and will my claim be looked at if i don't know the registration numbers of the vehicles?
