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Should I claim ?
Hi. Today at work a lorry driver have reversed into my car and caused damages. I have contacted my insurance and reported it. And they said that they won’t be able to repair and the car is too old and too many miles. I was thinking to get money when they will evaluate and fix it. But then now I worry because I have…
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PCF Bank ?
I have car finance with PCF Bank - How can I contact them for a settlement figure - can't find anything anywhere, thank you
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DCA final response help (almost at time limit for FCA referral)
DCA Question (almost at time limit for FCA response) Condensed version - got my final response before FCA paused complaints process, am about to reach FCA time limit and not had any further acknowledgments from Black horse . What should I do? I had an agreement that had DCA on it. I complained way back at that start of it…
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Company saying they've destroyed my records.
Hi everyone I put a claim in on 3 vehicles (different years of purchase) from Vauxhall Finance (now Stellantis) using the free template on this site. They eventually replied last week by totally ignoring 2 of the vehicle agreements which I'm going to chase them on. One of the vehicles I purchased in 2013. They say my…
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Contacted Toyota 5 months ago
I contacted Toyota 5 Months ago using MSE letter, initial email fell on deaf ears, second email 8 weeks later I got an automatic response. Sent 4 more emails since and now being ignored. Looking at the latest advice from Martin, looks like this is going to be a long winded affair. Anyone else in the same boat?
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Car finance/personal loan
After contacting BMW about the DCA on car finance. I have found out that while taking out car finance a personal loan was also taken out!, without my knowledge. We would this happen and what can I do? Anyone else had this?
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Northridge finance DCA enquiry
I sent the MSE template to northridge finance company complaints email address on 11.03.24. I received an automatic response and then on 16.03.24 and official confirmation email from the complaints team handling the enquires. I then received a further email on 22.04.24 apologising for delays. I have never received an email…
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Help: Mis sold car finance claim gone to litigation and solicitors have gone bump!
Good Afternoon All, I am wondering if you have any advice i started a Mis sold car finance claim with a solicitors called Mcdermott Smith Law back in 2022 on a no win no fee basis, unfortunately the solicitors has gone bump and now my case has gone to litigation stage and i have no solicitors now. I know nothing about…
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Black Horse stopped updating
Hi all, just wondering if this has happened to anyone else. Submitted complaint to Black Horse and had acknowledgment email then a couple of update emails every 28 days until May 2024 then nothing at all since then. I have emailed to query the lack of updates but had nothing back from that either.
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Car finance reclaim - Fiat Financial Services
Hi All, Does anyone have an email address for Fiat Financial Services? I cannot find one anywhere and would like to register my claim. Thanks!
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Blackhorse Finance incorrect advice
I would be grateful for advice. In November 1999 I took out a Personal Contract Purchase Agreement with Blackhorse Finance. It was for 60 payments with a final balloon payment. Due to Covid-19 I had to take 6 months holiday for which I was charged an extra £600 to be paid at the end of the agreement. The agreement is due…
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Renault Clio - Warranty
Looking for some advice please, completely at my wits end and wasn’t sure of the best place to put this. I have a Renault Clio on PCP car finance, just over 3 years in. The vehicle broke down a few weeks back, my local garage (where it gets serviced) was unable to ascertain the issue, so had to take it to a Renault garage.…
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Caravan finance
Why is caravan finance not included in the mis selling action being brought against Black Horse?
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Discretionary Commission Arrangements (DCA)
Hello. New to the forum. I completed the "tool" to submit a claim to the finance company for all of the cars I have had in the past. I am not sure having completed the form if this is for me to copy and submit OR once I had completed it, it would be forwarded onto the finance company directly from the MSE page! I
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DCA enquiry led to excess mileage refund!
Just wanted to share maybe a success. But found it more intresting than anything. So I submitted a DCA claim to Mercedes-Benz financial services last year when it was featured on MSE. I did hear back from MFS putting the claim on hold while the matter was discussed at government level. In January I received a letter from…
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Car Finance Enquiry
I have already registered my past finance claims and had email response saying they are being looked at and haven’t heard anything else. Is there anything I have to do now or are we just waiting?
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PCP claim husband deceased
We are owed money back for our car. Bought in 2019. My husband has just died the claim is not yet settled do I still get our money back as his NOK? The finance agreement ended but I’m still paying for the car with a personal loan as we decided to keep the car after the agreement ended but still owed £6000 it would’ve been…
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Commission claim query
Hi, I purchased two Seat cars on pcp about 8 years ago via a Seat dealership who used Volkswagen Financial Services. I have queried with them the commissioning model aligned to the agreements. They have replied with the email below, what does this actually mean and is there a case for a claim, if all commissioning…
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Response from Vauxhall Finance
I've had a response (of sorts) from Vauxhall Finance. My finance agreement dates from 2005. The response reads: After making a reasonable and proportionate search of our records (and making due enquiries with appropriate third parties), we've not yet found out if we paid a commission to the dealer and, if so, whether it…
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Volvo & BMW DCA
I've got (Stroke) and Aphasia, 7 years! I used to be a foreign exchange trader! (Barclays, Lehman Bros) Finance claim DCA! I know `X121 NKY`that`s my number plate. 18 years is the long time. Agreement number, vehicle identification number or VIN, REFERENCE & and any paperwork relating to the  purchase ... I don't have it!…
