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Close Brothers can’t find details
Morning - anyone else had this experience so far? Submitted commission complaint to Close Bros who have generically replied stating they can’t find my previous agreement. I gave them the agreement number (correctly) along with vehicle reg, all addresses etc. I’ve even got the email confirming settlement of the account…
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Audi - finance provider 2007/8?
***APOLOGIES, PLS DELETE *** As above, any idea how I would find out pls? Audi dealership say they can't help and bank info doesn't go back that far. All I have is the make, model reg etc Thanks
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Car finance reclaim
Hi I am trying to complete the Car finance reclaim template. However, the vehicle that I had finance on was with Carlisle Finance Limited who no longer exist. Has anyone come across this before and I wondered if anyone knows who their finance book was sold to. Many thanks
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I think that I have hit a brick wall with the Finance Company - Any suggestions ?
Martins recent comments over this issue reminded me that I did take out Finance on a new Vauxhall Zafira in November 2014 with GMAC (now Stellantis ) so after a great deal of effort, I was able to complete the MSE form (with the exception of the Finance Policy Number), and emailed it to Stellantis. I got a reply from them…
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Ford Credit refute claim
Hi, I have received a letter from Ford Credit stating that they have dismissed my claim based on the PCP agreement being outside the scope of this claim. I signed the agreement in March 2017. Just wondering if anyone else has received similar and if there’s anything else I should do? Thanks, Judd
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DCA Payment
Hi, we have been informed by blackhorse that they did have a DCA on one of ours vechiles and have logged our complaint they said will be in touch after the 24th September, how long after this do I have to wait for a payout? Thank you
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PCP claim.
Hello, I purchased a Nuke with Nissan in 2014 under PCP . 1 Is it worth making a claim? 2 How can I find the original car registration details, as I have no previous documentation to hand? Thanks Will
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Confusing response from Mann Island Finance
Your enquiry relates to the rules recently implemented by the Financial Conduct Authority for handling complaints about discretionary commission arrangements. Those rules apply only to agreements that are regulated by the Consumer Credit Act 1974 (the CCA). As your agreement is not regulated by the CCA, the rules made by…
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Received Cheque from Black Horse, is this for DCA or something unrelated?
Hi guys, I wrote to Black Horse using the MSE DCA reclaim tool about 6 months ago. I've only been getting acknowledgment emails from them every month or so. But out of nowhere, I've received a letter with a cheque for £269.91 from them. I can't work out if this is for my DCA enquiry or for something totally unrelated? I've…
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Discretionary Commission Complaint
I sent a form of to Alphera (BMW) finance and i received a reply today saying fixed finance was used. It’s a very sketchy email with no figures or paperwork to confirm this. Do i just accept their word? Seems a bit dodgy to me.
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Blackhorse admit discretionary payment.
I've had a letter from Blackhorse confirming that my loan included a discretionary payment Unfortunately i only had the loan for 12 months before settling it. Do you think when compensation is settled towards Christmas I will receive a pro rata payment? I can't get my head around whether I paid the full amount including…
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Challenge Response on Discretionary Commission
My husband and I each bought a car at the same time through PCP finance with the same company (Mercedes). My husband has had a response to confirm discretionary commission was applied. My response says discretionary commission was not applied. How can the same dealer at the same time with the same finance company have…
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Santander motor finance agreement email
Hi, I have just sent my motor finance agreement email to Santander regarding the hidden discretionary commission probe, but I have not received any automated response to say that they have received my email. I sent my email to the email address supplied on this site - 'customerrelations@santanderconsumer.co.uk' but I have…
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Yes car credit Enfield
I've been relentlessly trying to find the company that is responsible for the above company. I've written to direct auto service and they replied that no records of myself. It was a P reg Renault Mégane 5 Dr and I cannot remember every detail of when what year I had taken out the credit for the car but I am so sure I am…
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No response from Citroen
I wrote using Martins template letter to Citroen in February and again in April but still haven't had any acknowledgement I understand they won't fully respond but I thought I might have a acknowledgement of my formal complaint Is anyone else in thus situation?
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Received car finance mis-selling compensation out of the blue? It DOESN'T stop you complaining about
Some MoneySavers have reported receiving car finance mis-selling compensation payments out of the blue. But these are unrelated to the latest ongoing investigation into hidden commission, which means you CAN still complain about that on top. Read the full story here. And if you haven’t already, join the forum to leave a…
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Toyota car finance refund claim
Sent Toyota everything they wanted but no one them nor I have copy of finance agreement. Sent proof of payments from bank statements. They’ve turned my claim down. Anyone else had this issue?
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Response from BMW
Just received the following response from BWM I thought they were waiting on the FCA before making decisions on what to do. You entered into the Agreement numbered 123456 on 01 November 2014. Wemaintain that the limitation period for any complaint has now expired. The Limitation Act1980 states that any contractual claims,…
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Bank of Scotland plc trading as Halifax
I have composed a letter using the car finance reclaim tool.
However, I can’t find an email contact to send it to. The creditor on my
agreement was ‘Bank of Scotland plc trading as Halifax’. Can anybody help? I’m also wondering if it’s even worth trying at all as I have
done some research and their name isn’t coming up…
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Mis-Sold Car Finance Agreement - NOT JUST DCA
Hi all. I'm looking for some thoughts or advice on what was, in my opinion, clearly a mis-sold car finance agreement. In 2012 my wife was diagnosed with PTSD following the extremely traumatic birth of our son. Her mental health was dire. The timing coincided with her father deciding to 'purchase' a new car. His own credit…
