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Reclaim car finance

Bought a car, van or motorbike on Personal Contract Purchase (PCP) or Hire Purchase (HP) since 2007? Discuss the probes into hidden discretionary commission and undeclared commission - and how to complain.

ZUTO Car Finance
I cannot find any email address contact details for ZUTO car finance so sent them a letter by post (signed for - and it has been received and signed for). Awaiting a response from them.
Email says can't claim but they got dates wrong
I had an email saying that I can't claim under the discretionary agreement because it wasn't within the dates needed. However, they got the dates wrong and it was! I replied and explained this but not had a reply. This was months ago. Should I contact them again?
DCA letters using tool provided on site
We have used the tool on the website to generate emails to send to the various financial institutions who provided finance on our vehicles. We had agreements for 10 cars we have purchased on PCP's between 2010 and 2019. Here is the result so far. Email sent to Santander for 2 cars in my name. Response received and they…
Discretionary Commission Arrangement (DCA) - Black Horse repsonse
All 5 my agreements with Black horse had DCA......... Used the MSE template, no fees for 3rd party claims company should I get anything back....
Blue Motor Finance
I got the following response from BMF... Thank you for contacting us to confirm whether any commission was paid to the Introducer regarding your above agreement and whether the commission was calculated using a Discretionary Commission Arrangement (“DCA”). After checking our records, we can tell you that we did pay a…
DCA Ford Credit- Saying no record of it
Hi, we bought a Ford from a main dealer in 2013, part-ex’d our existing car, paid a deposit and the rest (we are certain) was financed through them. We also bought gap insurance too. Have emailed Ford Credit with date & place of purchase, reg no and our full details but they came back saying they have no record of an…
Toyota Financial Services reply
Received email today from Toyota saying they would investigate and reply within 28 days of my original request. Request was sent 7th February, so 28 days is today!!!!!!! Clearly maths is not their area of expertise. Has anyone else received a reply yet from them?
Shogun Finance Ltd
Does anyone know the email address for Shogun Finance Ltd/ Mitsubishi Ltd
Car finance claim contradictory letter
Hello. Hopefully this is the right thread, I couldn’t find one specifically for the car finance claims. I made a complaint to Black Horse around this time last year. In May they wrote to me to confirm I did have a DCA so I may have a claim but they are waiting for the FCA judgment. Last week I received a letter from them…
Response from Stellantis (Peugeot)
I received this response to my initial letter (I used the template for 2 vehicles I’d purchased). I haven’t heard anything since 20th March 2024 Thank you for your email concerning your motor finance and any commission arrangement that may have been associated with it. We are taking your query seriously as we understand…
Ford Finance reclaim
My mum is the sole executor and beneficiary of my late father’s will as she has started a claim as dad took out car finance with Ford. We did not need to apply for grant of probate at the time of dad’s death as everything was straight forward. We do not have the finance paperwork and ford are refusing to release this to…
RFS Renault finance 2004
Hi, I have two Renault finance agreements which were taken out with RFS. One of these dates back to 2004 and the other 2001 I have read that RFS ceased trading in 2007. Is there anything I can do regarding claiming discretionary commission arrangements? I have tried going through RCI finance and mobilise finance who are…
Problems contacting RCI/Mobilize regarding DCA
Hi all. So I tried to contact RCI, now Mobilize, regarding a care Hire Purchase agreement I had with them that I settled around 2021 to see if they applied one of these discretionary commission agreements to it. However, has anyone had any problems contacting them via the email address the DCA letter tool has for them? The…
Ford Car finance claim
Hi, I had a PCP on a ford taken out in 2020, following MSE advise i forwarded the MSE email onto Ford who eventually came back to me basically saying they couldn't say either way if i had had a finance agreement with them and i had 6 months to complain to the Ombudsman from Fords email otherwise the finance Ombudsman…
Black Horse claim - something smells wrong!
I used MSE template to contact several providers bak in Feb this year, Black Horse among them. They acknowledged receipt on 27 Feb. I then had a letter in the post asking for further info. I provided what i could remember, but was missing items such as the Motor Finance Agreement number. I uploaded what i had to their…
How can I find out who I had my car finance with?
Hi Formites Can anyone please help? I brought my car from Hyundai on finance in 2010. I believe I have my agreement number but dont know who the finance was with. I used the MSE form to contact Hyundai but they said it doesn't match their agreement numbers. Their response was Our finance agreement numbers are 14 digits…
Ombudsman query
Company admits there was des payment applied but said it’s not much so claim not upheld go to ombudsman within 6 months but FCA won’t of ruled by then so do I just wait or will I run out of time?
Discretionary Commission before 2007
I sent off Martin’s template letter and had responses saying 3 vehicles I purchased may have had discretionary commission applied. However these are all before 2007, so is this likely to mean there won’t be a case for a claim? I have also had a 4th response that doesn’t say either way if a DC was added, but says an…
Kia - Hyundai Finance response to Discretionary Commission Arrangement
Hi Just thought I would let the forums know that I contacted Hyundai finance about 2 car finance agreements for Kia cars recently and they have just confirmed that there was no DCA in place.
advice on hsbc response to standard query
Following on from your recent request for information regarding your HSBC personal loan, which was taken out 17 years ago, I do have access to your loan application which was scanned on to your records on 27th April 2007. I am more than happy to provide you a copy of this, should you wish me to do so. However please bear…

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Reclaim car finance

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