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Car Finance Commission - Ford Credit Europe Response

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cerogers
cerogers Posts: 3 Newbie
Seventh Anniversary Combo Breaker
edited 13 February 2024 at 4:05PM in Reclaim car finance
I have just emailed my complaint to Ford Credit and immediately got a response saying -

"If you have not yet made a complaint to the Ford Motor Company Customer Care Centre, please contact them on the below methods, as we are not able to raise this complaint on your behalf."

So do i also have to reach out to the above for the complaint to be fully registered

Thanks in advance

Comments

  • Nearlyold
    Nearlyold Posts: 2,380 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    From a regulatory point of view I think they're supposed to forward your email on to the appropriate Dept however it'll take more of your time arguing with them over that point than it will for you to simply copy and paste your original e-mail into a new e-mail and send it to the Customer Care Centre
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