-
Vauxhall Finance in 2015 and 2018
I've just received notification from Black Horse that they applied DCA to my Vauxhall finance in 2009 but they have no trace of the two vehicles I purchased and financed from Vauxhall in 2015 and 2018. Does anyone know which finance company Vauxhall were using at that time? Thanks
-
Peugeot
Hi - has anyone got a response from Peugeot Financial Services for their initial letter? If so, which address did you use as not sure I have the correct address. Thank you :-)
-
Ultra fast NO from Stellantis
Just submitted enquiry form to Stellantis and got a reply in seconds to say that they had checked their records and there was no record of discretionary commission in my case - is it common for such a rapid survey and conclusion Doesn't seem right to me
-
DCA Black Horse - round in circles
Some time ago I requested information using the Black Horse online form to see if a DCA was added to my agreement back in 2014. Finally received letter today to say that there was a DCA on my letter and gives a link for me to complain. I’ve followed the link and submitted my information again. It says “what would you like…
-
DCA - Finance Provider
Hi, Well, found out who the provider was, Raphael Finance and I believe Paragon Bank took over their loan books in 2018. My car finance was from 2014. Because this bank is now closed, I take it there is nothing I can do in regards to the DCA?
-
ZUTO Car Finance
I cannot find any email address contact details for ZUTO car finance so sent them a letter by post (signed for - and it has been received and signed for). Awaiting a response from them.
-
Email says can't claim but they got dates wrong
I had an email saying that I can't claim under the discretionary agreement because it wasn't within the dates needed. However, they got the dates wrong and it was! I replied and explained this but not had a reply. This was months ago. Should I contact them again?
-
DCA letters using tool provided on site
We have used the tool on the website to generate emails to send to the various financial institutions who provided finance on our vehicles. We had agreements for 10 cars we have purchased on PCP's between 2010 and 2019. Here is the result so far. Email sent to Santander for 2 cars in my name. Response received and they…
-
Discretionary Commission Arrangement (DCA) - Black Horse repsonse
All 5 my agreements with Black horse had DCA......... Used the MSE template, no fees for 3rd party claims company should I get anything back....
-
Blue Motor Finance
I got the following response from BMF... Thank you for contacting us to confirm whether any commission was paid to the Introducer regarding your above agreement and whether the commission was calculated using a Discretionary Commission Arrangement (“DCA”). After checking our records, we can tell you that we did pay a…
-
DCA Ford Credit- Saying no record of it
Hi, we bought a Ford from a main dealer in 2013, part-ex’d our existing car, paid a deposit and the rest (we are certain) was financed through them. We also bought gap insurance too. Have emailed Ford Credit with date & place of purchase, reg no and our full details but they came back saying they have no record of an…
-
Toyota Financial Services reply
Received email today from Toyota saying they would investigate and reply within 28 days of my original request. Request was sent 7th February, so 28 days is today!!!!!!! Clearly maths is not their area of expertise. Has anyone else received a reply yet from them?
-
Shogun Finance Ltd
Does anyone know the email address for Shogun Finance Ltd/ Mitsubishi Ltd
-
Car finance claim contradictory letter
Hello. Hopefully this is the right thread, I couldn’t find one specifically for the car finance claims. I made a complaint to Black Horse around this time last year. In May they wrote to me to confirm I did have a DCA so I may have a claim but they are waiting for the FCA judgment. Last week I received a letter from them…
-
Response from Stellantis (Peugeot)
I received this response to my initial letter (I used the template for 2 vehicles I’d purchased). I haven’t heard anything since 20th March 2024 Thank you for your email concerning your motor finance and any commission arrangement that may have been associated with it. We are taking your query seriously as we understand…
-
Ford Finance reclaim
My mum is the sole executor and beneficiary of my late father’s will as she has started a claim as dad took out car finance with Ford. We did not need to apply for grant of probate at the time of dad’s death as everything was straight forward. We do not have the finance paperwork and ford are refusing to release this to…
-
RFS Renault finance 2004
Hi, I have two Renault finance agreements which were taken out with RFS. One of these dates back to 2004 and the other 2001 I have read that RFS ceased trading in 2007. Is there anything I can do regarding claiming discretionary commission arrangements? I have tried going through RCI finance and mobilise finance who are…
-
Problems contacting RCI/Mobilize regarding DCA
Hi all. So I tried to contact RCI, now Mobilize, regarding a care Hire Purchase agreement I had with them that I settled around 2021 to see if they applied one of these discretionary commission agreements to it. However, has anyone had any problems contacting them via the email address the DCA letter tool has for them? The…
-
Ford Car finance claim
Hi, I had a PCP on a ford taken out in 2020, following MSE advise i forwarded the MSE email onto Ford who eventually came back to me basically saying they couldn't say either way if i had had a finance agreement with them and i had 6 months to complain to the Ombudsman from Fords email otherwise the finance Ombudsman…
-
Black Horse claim - something smells wrong!
I used MSE template to contact several providers bak in Feb this year, Black Horse among them. They acknowledged receipt on 27 Feb. I then had a letter in the post asking for further info. I provided what i could remember, but was missing items such as the Motor Finance Agreement number. I uploaded what i had to their…
