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Black Horse claim - something smells wrong!
I used MSE template to contact several providers bak in Feb this year, Black Horse among them. They acknowledged receipt on 27 Feb. I then had a letter in the post asking for further info. I provided what i could remember, but was missing items such as the Motor Finance Agreement number. I uploaded what i had to their…
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How can I find out who I had my car finance with?
Hi Formites Can anyone please help? I brought my car from Hyundai on finance in 2010. I believe I have my agreement number but dont know who the finance was with. I used the MSE form to contact Hyundai but they said it doesn't match their agreement numbers. Their response was Our finance agreement numbers are 14 digits…
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Ombudsman query
Company admits there was des payment applied but said it’s not much so claim not upheld go to ombudsman within 6 months but FCA won’t of ruled by then so do I just wait or will I run out of time?
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Discretionary Commission before 2007
I sent off Martin’s template letter and had responses saying 3 vehicles I purchased may have had discretionary commission applied. However these are all before 2007, so is this likely to mean there won’t be a case for a claim? I have also had a 4th response that doesn’t say either way if a DC was added, but says an…
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Kia - Hyundai Finance response to Discretionary Commission Arrangement
Hi Just thought I would let the forums know that I contacted Hyundai finance about 2 car finance agreements for Kia cars recently and they have just confirmed that there was no DCA in place.
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advice on hsbc response to standard query
Following on from your recent request for information regarding your HSBC personal loan, which was taken out 17 years ago, I do have access to your loan application which was scanned on to your records on 27th April 2007. I am more than happy to provide you a copy of this, should you wish me to do so. However please bear…
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Search for old car finance company
Hi there I bought a car in October 2015 and the dealership don’t have the paperwork and therefore don’t know which finance company we used . Unfortunately the bank that we used can’t go that far back to check either. I’m sure we could be eligible for a missold claim but I don’t know how to get the vital information.
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Car DCA claim response
Hi, Ford Car Credit have responded to my claim saying they have made reasonable searches to find out if a DCA was paid but they ate not able to say. This sounds fishy to me as they have both account numbers etc. Is this just a stalling tactic to put people off claiming and should I go to the FCA now or wait. Thanks
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Car finance claim
I made a car finance claim and my finance company was in your tool so the email was sent direct from the claim tool. I received this response: Thank you for your email dated 30/07/2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us. After making a reasonable and…
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Alphabet Car Leasing - Mini
Hi All, Back in 2018 I got a Mini Countryman through Alphabet car leasing (family member was a Mini/BMW employee). Unfortunately, I have no paperwork relating to the agreement, except for some part-X details when I got my next car (only had it around 6months). The only information I have is the Reg, an approximate time…
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Toyota replies?
Hi has anyone had a reply from Toyota Financial?
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Discretionary Commission
I used Martin’s template letter and sent it to black horse. Received a reply saying that the discretionary commission was applied to my car loan. I’m wondering if there is a way to find out what the interest rate should have been when I took out the loan for my car so I can try to work out how much I was overpaying?
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Response from Stellantis re GMAC loan
Hello, I used the online template to query if my GMAC loan had dealer commission. I submitted it to Stellantis by email. It was a Sunday and two minutes later I got a reply saying they needed more info. Before I could respond I received another email saying they had checked and no commission was paid to my dealer. This was…
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Car finance claim
I made car finance claim and my finance company was in your tool so the email was sent direct from the claim tool. I have not received even an auto acknowledgement. My finance company (toyota) are not on the recent list of companies with their expected response timescales. Anyone know why they are not on the response…
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Call from claims company after Ford Credit reclaim email
I emailed Ford Credit with the template from the MSE reclaim tool around a week ago, and then recieved a call from someone saying they were acting on behalf of a law firm, they had some of my details relating to my claim (they knew the dates and that it was with Ford), but not all my addresses. They then sent me an online…
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Audi - finance provider 2007/8?
***APOLOGIES, PLS DELETE *** As above, any idea how I would find out pls? Audi dealership say they can't help and bank info doesn't go back that far. All I have is the make, model reg etc Thanks
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Car finance reclaim
Hi I am trying to complete the Car finance reclaim template. However, the vehicle that I had finance on was with Carlisle Finance Limited who no longer exist. Has anyone come across this before and I wondered if anyone knows who their finance book was sold to. Many thanks
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I think that I have hit a brick wall with the Finance Company - Any suggestions ?
Martins recent comments over this issue reminded me that I did take out Finance on a new Vauxhall Zafira in November 2014 with GMAC (now Stellantis ) so after a great deal of effort, I was able to complete the MSE form (with the exception of the Finance Policy Number), and emailed it to Stellantis. I got a reply from them…
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Ford Credit refute claim
Hi, I have received a letter from Ford Credit stating that they have dismissed my claim based on the PCP agreement being outside the scope of this claim. I signed the agreement in March 2017. Just wondering if anyone else has received similar and if there’s anything else I should do? Thanks, Judd
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DCA Payment
Hi, we have been informed by blackhorse that they did have a DCA on one of ours vechiles and have logged our complaint they said will be in touch after the 24th September, how long after this do I have to wait for a payout? Thank you
