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Hidden discretionary commission Nissan - Mobilize
My family have had 6 finance agreements with Nissan. I used the reclaim tool on MSE's website, Mobilize have replied to all 6 claims saying "After reviewing our records, we can tell you that no commission was paid to the supplying dealer for your introduction" Am I misunderstanding this ? I thought this was about dealers…
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Keep waiting or make claim?
Hi there, I had PCP with Black Horse and I've completed the "Make an information request" on their website (If you want to check if discretionary commission was paid on your agreement, please complete a motor commission information request.) I've had 6 emails since I submitted the request, stating: " You asked us to check…
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Black Horse have 'compensated' me on overpaid car finance interest out of the blue without prompt
I had been wondering about the mis-selling of car finance that has been widely publicised and wondered if it applied to me, but hadn't done anything. Anyway, out of the blue last week, I got a unprompted letter from Black Horse saying they had overcharged me interest on an old agreement and were going to issue a cheque for…
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Motonovo just paid out
So I had finance with motonovo finished about 6 months ago. Completed the online form from MSE and got a reply back saying I am effected from the reclaim and I will here back once the court rules blah blah blah. Friday I received a payment of £3345 and change into my bank from motonovo. I have had no emails or letters to…
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Northridge Finance claim no reply as yet
Is anyone having the same problem. I sent off MSEs email on 8.2.24. No reply not even to say they have received it. Do I wait or sent another letter ?
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Ford DCA
Hi - I used Martin’s email in February for a car I bought in September 2017 and recently sent a follow up email, but haven’t had an acknowledgment to either. Any advice?
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Reclaiming car finance mis sold
My husband recently passed away and I know that he had car finance a few years ago. Would I be able to still claim on his behalf?
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Response from Ford Credit
I have received a response from Ford Credit re the commission agreement, but it states they are not able to tell me whether the agreement between them and dealer included discretionary commission. Has anyone else had a reply like this, and what are the next steps. They have just told me to go to the Ombudsman if I'm not…
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Anyone had a reply from Kia Finance?
I submitted a complaint using the Kia website but never got any sort of confirmation from them that the claim was made. Has anyone else done this and had a reply? TIA
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Blackhorse car finsnce
I've been in touch with blackhorse and put a complaint in,they've come back to say they can't locate the agreement,I don't have the agreement anymore as I sold the car in may 2021.I have proof from bank statements that my payments were paid to blackhorse, also I have an Expeian credit file which shows I had a car finance…
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Toyota Finance - silence so far
Using the excellent MSE tool. I contacted Toyota via email ( commissioncomplaints@toyota-fs.com) Initially, I couldn’t find my agreement number, but went ahead as I had a finance date and dealership name. About a week after sending this email to Toyota, I then found the agreement number and wrote another email to them. I…
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Is Lloyds Car finance Black Horse ?
I had a car finance in 2018 with Lloyds directly or so it seems, no mention anywhere about Black Horse( payments came out as “Lloyds Bank PLC”) but on the MSE template there is no drop-down option for Lloyds bank , only Black horse, which I know is part of Lloyds, does that mean my finance was with Black Horse despite it…
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Has the September date been extended?
Just had an email which I’m assuming is spam. But has it been extended to May next year?
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Black Horse Finance, asking for further information?
I've currently got two complaints in with Black Horse Finance, both of which they've confirmed had discretionary commission agreements. They asked for further information about the sale, which I provided (basically on both sales no information was provided on interest rates etc at the time, and was likely buried in the…
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Evolution Funding Response....
Thank you for your recent correspondence, which we identify is a copy of the precedent document generated by the MoneySavingExpert.com free car finance reclaim tool. Having reviewed your email, we can confirm that Evolution Loans did arrange motor finance on your agreement for Vehicle Registration: XXXXXXX We can confirm…
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Bollingmores Citroen - Finance Company Name?
Hi I got my Citroen via a dealership called Bollingmores in Sunbury, Middlesex in 2009 and paid via finance over 3 years. I moved house a couple of years ago and shredded lots of old paperwork, including the finance deal/documents for that car. The dealership has since closed. Long shot but does anyone know the name of the…
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Vauxhall Finance Taken Over By Stellantis
I have enquired to Vauxhall Finance regarding discretionary commission. They have since been taken over by Stellantis who are claiming I do not have any previous finance agreements with them following "an extensive investigation". Has anybody had a similar problem or have any advice on what the best course of action would…
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Hartwell Fiance response letter
Good morning First time here Hello to all I sent my claim letter yesterday to Hartwell and had a reply yesterday to my surprise!! I'm a bit confused by their reply Hartwell Finance is authorised and regulated by the Financial Conduct Authority. The finance proposal with your details was received by us from a broker with…
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Help
Looking for email address for GM finance uk but can't find it anywhere. Can anyone help please 🙏
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Moved house since submitting claims...
Hi Everyone, I submitted a number of claims via the MSE tool when this news first came out a few months ago. I have recently moved house so not sure if I should inform the finance companies and if so, how I can do so? My address at the time I had the finance for all the claims was my previous house and I've just renewed my…
