Unable to proceed

jayc27

Just had an email back from motorfinanceclaims. 

• The lender has not responded to your complaint so at the moment we do not know which of the two commission models was used.

Due to this they have advised not to take this any further. 

Surely this cant be right if the lender is not cooperating.

Keep_pedalling

Sounds like a result, you now don’t have to pay these parasites.

dunstonh

Surely this cant be right if the lender is not cooperating.

Who says the lender is not co-operating?

The FCA has suspended the complaints process into motor finance commission and that has been the position for a long time now.    So, you could ask why your ambulance chaser attempted to get a response.

However, this is a lucky escape for you.  You are able to get out of your contract with the ambulance chaser at no cost.  You can then wait for the FCA report and follow the redress scheme instructions when they are published.  All at no cost to you.

Ayr_Rage

It may be so long ago the records have been destroyed.

Going through a third party always adds another layer of complication.

As you've employed that third party you have two choices, accept their advice or try going to the lender directly and hope they find your details.

However, if you do get compo should that be the FCA decision, then motorfinancecliams may still be due their cut depending on the contract you have with them.