Should I sign up with a legal firm?

dont_use_vistaprint

I used the templates off this site at the start of last year and sent an email to Black horse who I had a PCP deal with that I believe was affected.

They Responded initially saying that I don’t need to do anything that they have my inquiry I think they lresponded again saying I might have been affected but I cannot find that second message. 

Everything suggests they did pay discretionary commission at the time. I remember the interest rate being much higher than I could get via a bank loan and when I mentioned this to the salesman they said fine but I cannot offer you for this price. If you get your own finance this price is only available if you finance it with us and also the PCP deal Reduces your payments in the short term, whereas external finance will not. I was younger and new to this kind of thing, It was my very first new car and was pressured to take their finance even though it was a higher interest rate Because he was discounting the overall price  if I did , it felt like they would be less supportive if I brought in my own finance and I was thinking if anything goes wrong with the car, etc

The last email I have from them is in November 2024, message below. I’ve sent message them twice this year on the email provided asking for an update and receive nothing back.

should I let one of the law firms pick it up now?


You asked us to check if there was a discretionary commission arrangement on your motor finance agreement(s). We have your request(s) and at this stage we don’t need you to do anything else.

We’ll be in touch with an update in the next 28 days. It’s taking longer than usual due to the high number of enquiries we are receiving at the moment.

If there’s anything else you’d like to tell us about your request

You can email us at motorcommission@blackhorse.co.uk

Or

Call us on 0800 022 4844. Our opening hours are Monday to Friday 8.30am - 6pm and Saturday 9am - 1pm.

born_again

Why would you hand over to a 3rd party who are going to take a cut.
Until FCA & the courts come to a decision. End of this year maybe....🤷‍♀️🤷‍♀️

Going on your own or via a company will not get anything any quicker..

So just sit tight, 👍

Ayr_Rage

If you want to involve a third party then make sure you know their terms of business and how much you will pay them if you have a successful DCA claim.

As you've already had an acknowledgement from Blackhorse I think you should just wait for the result of the FCA investigation.

They cannot update you until that process is complete so stop emailing them!

Nasqueron

dont_use_vistaprint said:

I used the templates off this site at the start of last year and sent an email to Black horse who I had a PCP deal with that I believe was affected.

They Responded initially saying that I don’t need to do anything that they have my inquiry I think they lresponded again saying I might have been affected but I cannot find that second message. 

Everything suggests they did pay discretionary commission at the time. I remember the interest rate being much higher than I could get via a bank loan and when I mentioned this to the salesman they said fine but I cannot offer you for this price. If you get your own finance this price is only available if you finance it with us and also the PCP deal Reduces your payments in the short term, whereas external finance will not. I was younger and new to this kind of thing, It was my very first new car and was pressured to take their finance even though it was a higher interest rate Because he was discounting the overall price  if I did , it felt like they would be less supportive if I brought in my own finance and I was thinking if anything goes wrong with the car, etc

The last email I have from them is in November 2024, message below. I’ve sent message them twice this year on the email provided asking for an update and receive nothing back.

should I let one of the law firms pick it up now?


You asked us to check if there was a discretionary commission arrangement on your motor finance agreement(s). We have your request(s) and at this stage we don’t need you to do anything else.

We’ll be in touch with an update in the next 28 days. It’s taking longer than usual due to the high number of enquiries we are receiving at the moment.

If there’s anything else you’d like to tell us about your request

You can email us at motorcommission@blackhorse.co.uk

Or

Call us on 0800 022 4844. Our opening hours are Monday to Friday 8.30am - 6pm and Saturday 9am - 1pm.

Do note that car finance companies and bank loans are not comparable, the fact you could get a cheaper loan doesn't mean anything - they likely credit checked you, did you actually credit check with the bank or just take an advert and assume you'd get that rate? Car firms are allowed to discount for taking their finance, equally they can chose not to discount if you want to pay yourself, there is no wrong doing there

Don't use a third party, they are claims firms not lawyers and do not have any special powers, plus they could well bill you for time wasting if they find out you have already registered your complaint and thus would not be entitled to any payout

dont_use_vistaprint

Nasqueron said:

dont_use_vistaprint said:

I used the templates off this site at the start of last year and sent an email to Black horse who I had a PCP deal with that I believe was affected.

They Responded initially saying that I don’t need to do anything that they have my inquiry I think they lresponded again saying I might have been affected but I cannot find that second message. 

Everything suggests they did pay discretionary commission at the time. I remember the interest rate being much higher than I could get via a bank loan and when I mentioned this to the salesman they said fine but I cannot offer you for this price. If you get your own finance this price is only available if you finance it with us and also the PCP deal Reduces your payments in the short term, whereas external finance will not. I was younger and new to this kind of thing, It was my very first new car and was pressured to take their finance even though it was a higher interest rate Because he was discounting the overall price  if I did , it felt like they would be less supportive if I brought in my own finance and I was thinking if anything goes wrong with the car, etc

The last email I have from them is in November 2024, message below. I’ve sent message them twice this year on the email provided asking for an update and receive nothing back.

should I let one of the law firms pick it up now?


You asked us to check if there was a discretionary commission arrangement on your motor finance agreement(s). We have your request(s) and at this stage we don’t need you to do anything else.

We’ll be in touch with an update in the next 28 days. It’s taking longer than usual due to the high number of enquiries we are receiving at the moment.

If there’s anything else you’d like to tell us about your request

You can email us at motorcommission@blackhorse.co.uk

Or

Call us on 0800 022 4844. Our opening hours are Monday to Friday 8.30am - 6pm and Saturday 9am - 1pm.

Do note that car finance companies and bank loans are not comparable, the fact you could get a cheaper loan doesn't mean anything - they likely credit checked you, did you actually credit check with the bank or just take an advert and assume you'd get that rate? Car firms are allowed to discount for taking their finance, equally they can chose not to discount if you want to pay yourself, there is no wrong doing there

Don't use a third party, they are claims firms not lawyers and do not have any special powers, plus they could well bill you for time wasting if they find out you have already registered your complaint and thus would not be entitled to any payout

My credit report was perfect / maximum 999 i’m two different platforms.   Barclays Premier were offering me instant loans via  the app at 4.7%, to 50,000. The black horse finance was about 7%  from memory but I did end up paying early to avoid interest. 

dunstonh

Should I sign up with a legal firm?

Only if you are silly. 

The last email I have from them is in November 2024, message below. I’ve sent message them twice this year on the email provided asking for an update and receive nothing back.

You wouldn't do.   The FCA suspended the complaints process on car commission until the court cases have been completed.   

Perhaps you don't realise but all that claims companies do is send an email to the lender with a list of name, addresses and tell them to look into those.  They don't do anything else.

As it stands, the current position is that the FCA is looking to put in place a section 404 redress scheme should th courts rule against the lenders.   It has said it will be in a position to consult on that within 6 weeks of the courts decision with a view to commencing it in 2026.

A section 404 redress scheme will likely see all complaints made to date closed down and claims companies taken out of the equation to save all those silly people that used one.         The consultation outcome will lead to a decision on whether consumers have to opt in to the scheme or whether it will be automatic with lenders having to review every sale.

So, you sending chasers to black horse or thinking about using a CMC is completely pointless.   You just need to be patient.

My credit report was perfect / maximum 999 i’m two different platforms.   Barclays Premier were offering me instant loans via  the app at 4.7%, to 50,000. The black horse finance was about 7%  from memory but I did end up paying early to avoid interest. 

That is totally irrelevant to car finance.   

born_again

dont_use_vistaprint said:

Nasqueron said:

dont_use_vistaprint said:

I used the templates off this site at the start of last year and sent an email to Black horse who I had a PCP deal with that I believe was affected.

They Responded initially saying that I don’t need to do anything that they have my inquiry I think they lresponded again saying I might have been affected but I cannot find that second message. 

Everything suggests they did pay discretionary commission at the time. I remember the interest rate being much higher than I could get via a bank loan and when I mentioned this to the salesman they said fine but I cannot offer you for this price. If you get your own finance this price is only available if you finance it with us and also the PCP deal Reduces your payments in the short term, whereas external finance will not. I was younger and new to this kind of thing, It was my very first new car and was pressured to take their finance even though it was a higher interest rate Because he was discounting the overall price  if I did , it felt like they would be less supportive if I brought in my own finance and I was thinking if anything goes wrong with the car, etc

The last email I have from them is in November 2024, message below. I’ve sent message them twice this year on the email provided asking for an update and receive nothing back.

should I let one of the law firms pick it up now?


You asked us to check if there was a discretionary commission arrangement on your motor finance agreement(s). We have your request(s) and at this stage we don’t need you to do anything else.

We’ll be in touch with an update in the next 28 days. It’s taking longer than usual due to the high number of enquiries we are receiving at the moment.

If there’s anything else you’d like to tell us about your request

You can email us at motorcommission@blackhorse.co.uk

Or

Call us on 0800 022 4844. Our opening hours are Monday to Friday 8.30am - 6pm and Saturday 9am - 1pm.

Do note that car finance companies and bank loans are not comparable, the fact you could get a cheaper loan doesn't mean anything - they likely credit checked you, did you actually credit check with the bank or just take an advert and assume you'd get that rate? Car firms are allowed to discount for taking their finance, equally they can chose not to discount if you want to pay yourself, there is no wrong doing there

Don't use a third party, they are claims firms not lawyers and do not have any special powers, plus they could well bill you for time wasting if they find out you have already registered your complaint and thus would not be entitled to any payout

My credit report was perfect / maximum 999 i’m two different platforms.   Barclays Premier were offering me instant loans via  the app at 4.7%, to 50,000. The black horse finance was about 7%  from memory but I did end up paying early to avoid interest. 

999 means nothing to any lender they do not see it.
What a bank offers & what they may give you are 2 different things.

Bank loans as a rule are cheaper than Black Horse finance.

Nasqueron

dont_use_vistaprint said:

Nasqueron said:

dont_use_vistaprint said:

I used the templates off this site at the start of last year and sent an email to Black horse who I had a PCP deal with that I believe was affected.

They Responded initially saying that I don’t need to do anything that they have my inquiry I think they lresponded again saying I might have been affected but I cannot find that second message. 

Everything suggests they did pay discretionary commission at the time. I remember the interest rate being much higher than I could get via a bank loan and when I mentioned this to the salesman they said fine but I cannot offer you for this price. If you get your own finance this price is only available if you finance it with us and also the PCP deal Reduces your payments in the short term, whereas external finance will not. I was younger and new to this kind of thing, It was my very first new car and was pressured to take their finance even though it was a higher interest rate Because he was discounting the overall price  if I did , it felt like they would be less supportive if I brought in my own finance and I was thinking if anything goes wrong with the car, etc

The last email I have from them is in November 2024, message below. I’ve sent message them twice this year on the email provided asking for an update and receive nothing back.

should I let one of the law firms pick it up now?


You asked us to check if there was a discretionary commission arrangement on your motor finance agreement(s). We have your request(s) and at this stage we don’t need you to do anything else.

We’ll be in touch with an update in the next 28 days. It’s taking longer than usual due to the high number of enquiries we are receiving at the moment.

If there’s anything else you’d like to tell us about your request

You can email us at motorcommission@blackhorse.co.uk

Or

Call us on 0800 022 4844. Our opening hours are Monday to Friday 8.30am - 6pm and Saturday 9am - 1pm.

Do note that car finance companies and bank loans are not comparable, the fact you could get a cheaper loan doesn't mean anything - they likely credit checked you, did you actually credit check with the bank or just take an advert and assume you'd get that rate? Car firms are allowed to discount for taking their finance, equally they can chose not to discount if you want to pay yourself, there is no wrong doing there

Don't use a third party, they are claims firms not lawyers and do not have any special powers, plus they could well bill you for time wasting if they find out you have already registered your complaint and thus would not be entitled to any payout

My credit report was perfect / maximum 999 i’m two different platforms.   Barclays Premier were offering me instant loans via  the app at 4.7%, to 50,000. The black horse finance was about 7%  from memory but I did end up paying early to avoid interest. 

Lenders do not use the fictitious credit "score", they don't even see it, so your 999 means nothing, it especially does not guarantee anything about good or bad finance.

You put your complaint in, just wait and see what the FCA and courts decide

dont_use_vistaprint

born_again said:

dont_use_vistaprint said:

Nasqueron said:

dont_use_vistaprint said:

I used the templates off this site at the start of last year and sent an email to Black horse who I had a PCP deal with that I believe was affected.

They Responded initially saying that I don’t need to do anything that they have my inquiry I think they lresponded again saying I might have been affected but I cannot find that second message. 

Everything suggests they did pay discretionary commission at the time. I remember the interest rate being much higher than I could get via a bank loan and when I mentioned this to the salesman they said fine but I cannot offer you for this price. If you get your own finance this price is only available if you finance it with us and also the PCP deal Reduces your payments in the short term, whereas external finance will not. I was younger and new to this kind of thing, It was my very first new car and was pressured to take their finance even though it was a higher interest rate Because he was discounting the overall price  if I did , it felt like they would be less supportive if I brought in my own finance and I was thinking if anything goes wrong with the car, etc

The last email I have from them is in November 2024, message below. I’ve sent message them twice this year on the email provided asking for an update and receive nothing back.

should I let one of the law firms pick it up now?


You asked us to check if there was a discretionary commission arrangement on your motor finance agreement(s). We have your request(s) and at this stage we don’t need you to do anything else.

We’ll be in touch with an update in the next 28 days. It’s taking longer than usual due to the high number of enquiries we are receiving at the moment.

If there’s anything else you’d like to tell us about your request

You can email us at motorcommission@blackhorse.co.uk

Or

Call us on 0800 022 4844. Our opening hours are Monday to Friday 8.30am - 6pm and Saturday 9am - 1pm.

Do note that car finance companies and bank loans are not comparable, the fact you could get a cheaper loan doesn't mean anything - they likely credit checked you, did you actually credit check with the bank or just take an advert and assume you'd get that rate? Car firms are allowed to discount for taking their finance, equally they can chose not to discount if you want to pay yourself, there is no wrong doing there

Don't use a third party, they are claims firms not lawyers and do not have any special powers, plus they could well bill you for time wasting if they find out you have already registered your complaint and thus would not be entitled to any payout

My credit report was perfect / maximum 999 i’m two different platforms.   Barclays Premier were offering me instant loans via  the app at 4.7%, to 50,000. The black horse finance was about 7%  from memory but I did end up paying early to avoid interest. 

999 means nothing to any lender they do not see it.
What a bank offers & what they may give you are 2 different things.

Bank loans as a rule are cheaper than Black Horse finance.

Thanks I know how credit scoring works and that no one sees the lenders own system / metrics but the main platforms  give a good indication through a score and highlight any issues that could affect it. My point was there were no issues or missed payments in last 5 years etc , health use of available credit, not too many applications etc all the indicators that ensure you get the best offers and le fees had always give me any credit required at the best terms so the 999 / max was accurate even though you don’t believe in it 

the instant loans on Barclays premier via the app is a real offer bespoke to customer and it’s pre approved so instant 

dont_use_vistaprint

born_again said:

Why would you hand over to a 3rd party who are going to take a cut.
Until FCA & the courts come to a decision. End of this year maybe....🤷‍♀️🤷‍♀️

Going on your own or via a company will not get anything any quicker..

So just sit tight, 👍

Thanks I did think this was the case but just checking.

Why  is it with this type of claim there’s no need to use third parties but with the emissions claims you are advised to join a group action and not go alone ?

dunstonh

Why  is it with this type of claim there’s no need to use third parties but with the emissions claims you are advised to join a group action and not go alone ?

Financial services has a free-of-charge to use regulated complaints process.
 Emissions claims do not.