-
Stellantis email update
Today I received an email from Stellantis Good Afternoon, Stellantis Financial Services UK Please find attached our Final Responses in regard to your recent complaint. The password to access the contents has been supplied previously. Yours Sincerely, Customer Relations It came from a different email address to that I had…
-
GMAC UK Plc
Watched Martin Lewis show last night - really good - particularly the bit about reclaiming interest costs on car loans which may have been over charged. I had Finance a while ago with a Company called GMAC UK Plc who financed a Vauxhall vehicle I purchased. Unfortunately, cannot find their details - does anyone know if…
-
Mis-sold Car Finance
Dear Forum Members I bought my car on finance in 2019 with the financial arrangement made through MotoNovo. Back in June this year I made a formal complaint to MotoNovo & it has been upheld, I was mis-sold on a vehicle I paid £20,000 for. This is acceptable, however I am receiving regulsr updates from MotoNovo & the last…
-
Blue motor finance reply no commission paid
Hi All, So I used MSE template for DCA to contact Blue Motor Finance to see if any DCA was paid when I had car finance with them. They replied back today saying NO commission was paid. Am I ok to accept this as truthful? If no commission was paid then I’m happy to leave it at that but thought I’d ask the question on here…
-
Black Horse Reclaim
Hi i was wondering if anyone else putting a claim in with Black Horse has been told they have no record of any finance with them? I had 3 agreements with them within the required timescale and they have told me there is no record of any agreement at all 🤷🏻♀️ I find this very strange as I definitely had 3 cars with them…
-
Mis sold car finance - HFC bank
hello, I am working though my old car finance agreements and have submitted claims on 3 out of 4 cars. For the last claim however, I can’t find the correct email address for HFC bank (the lender in 2007). A quick google search returns they are now owned by HSBC bank, but there is still no email address for the car finance…
-
Update of personal details following reclaim car finance
Hello I Followed the very helpful advice received on this platform and have had it confirmed by Black Horse and BMW (we had finance through Alphera) that we did pay the discretionary commission. BMW have quoted my previous name and address in correspondence sent by email. I feel the address shouldn’t have been quoted,…
-
DCA Black Horse
We used the Martin Lewis template to do the DCA form for Blackhorse, they sent us a letter in July 2024 saying 'based on the information we have, we have found one or more of your agreements involved a DCA' We heard nothing after this, at the end of September we paid off our car finance then 2 weeks later we got a letter…
-
Contacting Vauxhall Finance/Stellantis
Hi all! New finance dude here, looking to confirm next steps when pursuing to register my complaint regarding my motor finance agreement. Sent an email to Stellantis via the MSE tool but got an auto reply advising the following: "HelloWe’re unable to look at your request without further information from you Please provide…
-
FGA capital UK ltd rebranding need help
Hi, I am looking for advice/help. I found out recently that I could be entitled to compensation from the car scandal. I had used the tool on mse to contact black horse, but they were adamant they had nothing to do with it. I then found out that it was FGA capital ltd that I had two cars from, they seem to have changed…
-
BMW Discretionary Commission
I used the MSE tool to reclaim potential discretionary commission on two BMW's that I had PCP contracts for. I have just received emails from BMW Finance for each of the claims with the following wording: 'We can confirm that a fixed commission was paid to the retailer and the interest rate on your agreement was set by us,…
-
Martin Lewis: Car finance mis-selling update – complaint decisions delayed, redress "more likely"
The outcome of a major investigation into hidden, unfair car finance commission will be pushed back from September 2024 to May 2025, it's been announced. But the regulator behind the probe has told MoneySavingExpert.com founder Martin Lewis that payouts to drivers are now "more likely". Read the full story: Martin Lewis:…
-
Vauxhall finance reply
Has anyone received this from Vauxhall Finance or could anyone please advise what I should reply. Thank you for your email dated 16th February 2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us. After making a reasonable and proportionate search of our records…
-
Blackhorse Discretionary Commission Confirmed
I used the MSE template and emailed Blackhorse enquiring about DCA. I've received a response from Blackhorse to say there was discretionary commission applied to my agreement. They have sent me a letter asking me to fill in an online form to make a complaint. There are 2 comment boxes on the form... 1. Please tell us about…
-
PCP Claim with Blue Motor Finance has court date
I wondered if anyone could help me. I put a PCP claim in with McDermott Smith Law a few years back and finally in June I was told it has been handed to the courts as Blue Motor are contesting they were in the wrong. In July McDermott went into administration 🙈 the new company have sent me back all my files as they are not…
-
Further information on DCA Car Fiance
On July 24th Startline Motor Finance advised me We can confirm that a DCA was in place and as such we have logged your complaint. You should also have received an acknowledgement for this complaint. Further paragraph states While you will not receive a response to your complaint until 25th September 2024 at the earliest,…
-
Broker no longer trading
I bought a car in October 2007, I am trying to see if I can claim against the DCA, I have contacted the car dealership and they have given me the details of the broker who they used at the time which was GE Woodchester, they are listed on the FCA as a company no longer in business. What are my next steps please as I don’t…
-
Landrover Discovery from Sytner group & new engine/faults, can I pursue a claim and send back.
Bought a 2018 Discovery from Sytner 3 years ago, lease ends May 2025. We've had nothing but trouble with. First day we got it there was an issue with it slowing for some reason, then week later we found mcdonalds in the back so obviously not cleaned or looked at properly. After 12 months it started to be dangerous, slowing…
-
DCAs Claim - Black Horse Finance - Claim for Deceased Son's Estate
I used the Martin Lewis reclaim tool & guide, but could not get the e-mail or copy text. So I copied the tool guide, then wrote a letter to the company I am asking about DCAs. I am not claiming for myself, but have wrote to the company involved for my deceased Son estate, to which I am executor & have been granted probate…
-
Jersey, Channel Islands not part of the jurisdiction for motor commssions claims?
I filed two separate vehicle commission claims and have been rejected for both, due to 'Jersey not being regulated and part of the jursidiction'. Would anyone know if this is correct and if/how I persue further? Or do I just accept it and give up?!
