What to do?

Flathers27

I submitted my claim form in feb 2024. I received an acknowledgment email straight away. I haven’t heard anything since? Is this normal?

Is there anything I can do to get an update, I have already emailed the finance company with my reference numbers but had no reply. 

TadleyBaggie

Everything is on hold until the FCA finish their investigation, which might not happen until late 2025.

Flathers27

Thankyou, I have been reading so much stuff that say different things. Thanks for clarifying.

DullGreyGuy

Flathers27 said:

Thankyou, I have been reading so much stuff that say different things. Thanks for clarifying.

It's a moving feast and you need to keep up to date with the FCA announcements. Last time I checked the latest was that they were expecting finance companies to address complaints by December 2025 however it is dependent on a couple of court cases that will almost certainly be appealed and therefore its likely that the date will be pushed into 2026 at a minimum.

Until then there is no legal obligation for finance companies to deal with complaints. The FCA has said it expects companies to tell those that didnt have DCA that is the case in a reasonable timescale etc but "reasonable" will factor in the volume of complaints received etc and obviously sites like this have been trying to whip up people in to the typical mindless blood lust so inevitably companies will be swamped and without the FCA saying they've got to spend millions on hiring resources to respond to all within X weeks companies won't be doing it voluntarily

szbb85

I have received a cheque from Alphera which they have described as "Settlement of your deferred agreement", in relation to an error in the calculation of the interest rebate on my finance agreement.

This letter prompted me to submit the formal enquiry about my motor finance agreement following the steps on your website.

Do you think I could potentially harm any claim if I cash the cheque received from Alphera before then? Could this potentially be seen as an acceptance of any future claims etc?

Any advice would be appreciated.

Nasqueron

Same answer as in your own post, it's nothing to do with DCA and has no impact on any case