Settlement Cheque from Alphera

szbb85

I have received a cheque from Alphera which they have described as "Settlement of your deferred agreement", in relation to an error in the calculation of the interest rebate on my finance agreement.

This letter prompted me to submit the formal enquiry about my motor finance agreement following the steps on the MSE website.

My question is as the outcome of the finance investigation won't happen until May, could I potentially harm any claim if I cash the cheque received from Alphera before then? Could this potentially be seen as an acceptance of any future claims etc?

Any advice would be appreciated!

Nasqueron

szbb85 said:

My question is as the outcome of the finance investigation won't happen until May, could I potentially harm any claim if I cash the cheque received from Alphera before then? Could this potentially be seen as an acceptance of any future claims etc?

No is the simple answer


They have undoubtedly been looking into old finance because of the DCA issue and found they made a mistake with yours in an unrelated issue and refunded you per the industry rules. Any DCA issue is entirely separate and cashing the cheque will have zero impact on this

szbb85

Thanks for the response, appreciated.