ZUTO Car Finance

Gulp9652

I cannot find any email address contact details for ZUTO car finance so sent them a letter by post (signed for - and it has been received and signed for).  Awaiting a response from them.

Keep_pedalling

A brief search of the website found this

customercare@zuto.com

I also found this statement, so don’t expect a response anytime soon.

The FCA is currently undertaking a review of historic discretionary commission arrangements (DCA) within the motor finance sector and, to support this, they have made some changes to complaints rules relating to DCA. The key change that could impact our customers when making a complaint is the implementation of a “pause” to the normal 8-week response timescales that all firms, including Zuto, have to respond to complaints that relate to DCA. During this pause, we will continue to investigate any complaint relating to DCA, but you may not receive a final response to your complaint until the FCA has concluded their investigation, which is currently expected to be by the end of September 2024. 

sleepyjones

Zuto are a broker, you need to get in touch with the people that actually gave you the $$.
Like Barclays Partner Finance or something like that?