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Reclaim car finance

Bought a car, van or motorbike on Personal Contract Purchase (PCP) or Hire Purchase (HP) since 2007? Discuss the probes into hidden discretionary commission and undeclared commission - and how to complain.

Citroen - Reclaim Car Finance
Hi, Has anybody found a contact email address for Citroen Finance? On the confirmation that the finance was closed letter, the email address listed was ukcustomerservices@mpsa.com. I sent the email to this address a week ago but have had no reply yet. In addition, I also emailed the new citroen finance company STELLANTIS…
Toyota don’t have my details?!
Can anyone help please? I am trying to see if I can claim car finance from PCP. i have a lot of information for my PCP but not the agreement. Toyota have come back saying as it was over 10 years ago (JUST) , they don’t hold my details for data protection. Does anyone have any ideas or support where I can go from here??
Ford hasn’t responded to 3 emails about a discretionary payment
I used the MSE tool to email Ford about whether there was a discretionary payment months went by I still hadn’t heard off them I’ve sent them another 2 since and I’ve emailed them asking why I hadn’t received an email or letter saying whether or not I had a discretionary commission payment. Other companies myself and…
Contacted by Johnson Law Firm..
..After I used the MoneySaving expert template to contact MotoNovo regarding a previous finance deal, I was then contacted by Johnson Law firm to say they were dealing with my claim? I have since respond to Johnson's as they requested my personal details, but it's just occured to me they possibly snaffling business and…
No response from Close Bros.
I had car finance in 2009 and no longer have the paperwork - I settled it in full with a one off payment in 2014 (unfortunately from a bank account which is now closed so i cant go back to check). I ve emailed them using the template letter and the only response ive had is that they cant find an agreement and to send more…
DCA Hyundai finance
Hi. I just want to add that Hyundai Finance confirm that DCA was in place. I am still waiting to hear back from BMW as they are " responding to large volumes" and nothing back since April. Thanks MSE as templates massive help. Regards Di
Black Horse DCA - Two Conflicting Letters
What a mess! Submitted my DCA info request to Black Horse earlier this year (a couple of times via two different email addresses), had a letter back confirming there was a DCA (Tesla) on my agreement number so they converted it into a complaint pending FCA outcome. Last week (several months later), another copy of the same…
Multiple Finance / Multiple Addresses Tool Help
Hello - after some assistance please! I have 9 finance agreements (8 of which I have the finance a/c number for..I also have all the registrations - all with Ford Credit Europe) and I’m a bit stuck on the address section of the tool. Below current address it asks if my address is the same as when I took out the motor…
Work Vehicle
Hi there, I am a self employed support worker and I use a vehicle solely for work purpose. We use my wife's car when I'm not at work. My work car has failed its MOT badly and isn't cost effective to repair. I wondered if I was to get a new car on finance how much I could claim back? I haven't got a car in mind yet but for…
Car Finance Claims over 7 years
I hope this message in the discussion makes sense. I have managed to go through my email records and note that I had car finance agreements with Close Brothers. I have followed Martin's easy instructions on his website with the template letter for three vehicles that I believe had finance with close brothers between…
Which company for car finance reclaim
Hi everyone I recently submitted a form to notify the finance company about car finance. I did this using claim247, as this mentioned money saving expert in the title. However I then recieved a e mail from bott & Co solicitors stating they have sent a letter to my finance company. Is this the right company to use are they…
Black Horse offered payment - what to do?
I am helping my elderly neighbour to reclaim against Black Horse who have yesterday sent a letter acknowledging her claim. The letter states that in 2011 they extended the term of her motor finance agreement for 48 months and that they didn't take into account her next payment therefore charged more than they should. They…
Discretionary Commission confirmed on one car but not the other
My husband and I bought two cars at the same time from Mercedes. We both took out PCP deals through the same finance company. Mercedes have said discretionary commission was paid on my husbands car but said it wasn’t paid on mine. This seems odd that it was only paid on one. Any ideas on how we can challenge this?
Car Finance Claim - Finance Company Taken Over
Hi, a newbie here, I am submitting a car finance claim letter for the PCP I had on a car back in 2008. The finance company I had the contract with was ALPF Ltd, but it looks like they no longer exist and were acquired by Santander, so can I still submit a claim to Santander?
Stellantis email update
Today I received an email from Stellantis Good Afternoon, Stellantis Financial Services UK Please find attached our Final Responses in regard to your recent complaint. The password to access the contents has been supplied previously. Yours Sincerely, Customer Relations It came from a different email address to that I had…
GMAC UK Plc
Watched Martin Lewis show last night - really good - particularly the bit about reclaiming interest costs on car loans which may have been over charged. I had Finance a while ago with a Company called GMAC UK Plc who financed a Vauxhall vehicle I purchased. Unfortunately, cannot find their details - does anyone know if…
Mis-sold Car Finance
Dear Forum Members I bought my car on finance in 2019 with the financial arrangement made through MotoNovo. Back in June this year I made a formal complaint to MotoNovo & it has been upheld, I was mis-sold on a vehicle I paid £20,000 for. This is acceptable, however I am receiving regulsr updates from MotoNovo & the last…
Blue motor finance reply no commission paid
Hi All, So I used MSE template for DCA to contact Blue Motor Finance to see if any DCA was paid when I had car finance with them. They replied back today saying NO commission was paid. Am I ok to accept this as truthful? If no commission was paid then I’m happy to leave it at that but thought I’d ask the question on here…
Black Horse Reclaim
Hi i was wondering if anyone else putting a claim in with Black Horse has been told they have no record of any finance with them? I had 3 agreements with them within the required timescale and they have told me there is no record of any agreement at all 🤷🏻‍♀️ I find this very strange as I definitely had 3 cars with them…
Black Horse - cannot find my agreement!!
Hi, I am 100% sure I held an agreement with Black Horse during the car finance miss-selling time. I have given them all of my information except the agreement number as I do not have this. I have even shared with them a recipt number and email from settling the finance, and my bank details and statement showing my direct…

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MSE News

Drivers to be able to pay for parking using just ONE app under new Government plans
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Santander Edge customer? It's axing its 1% cashback on spending
If you've got a Santander Edge current account, you'll no longer earn 1% cashback on supermarket, fuel and travel spending from 9 September. The bank has today (20 May) confirmed it's axing the perk, though it will continue to pay 1% cashback on bills.
Martin Lewis: I'm a bit teary – we just got a win on changing hideous Council Tax debt collection
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Buy now, pay later protection one step closer – but Martin Lewis urges caution as rules not yet in force
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Tesco shopper? You've less than two weeks to use £15 million worth of Clubcard vouchers – or extend them with our trick
If you've got a Tesco Clubcard, check if you have any vouchers close to expiring, as nearly £15 million-worth are due to run out on Saturday 31 May. Don't want to spend your vouchers yet? We've got a trick to extend their validity.
Martin Lewis: Just got a win on hopefully changing hideous council tax debt collection that hurts millions
"Catastrophic" Council Tax debt collection practices – that can see bailiffs at your door within six weeks demanding payment for the whole year despite missing just one month – are to be investigated by the Government. It's a win for MoneySavingExpert.com founder Martin Lewis and his charity the Money and Mental Health Policy Institute (MMHPI) who've campaigned against this rapid escalation.
Martin Lewis: Mobile and broadband mid-contract inflation hikes are BANNED – but there are winners and losers
Inflation-linked broadband, mobile and TV price hikes have been banned. It means some will see bills rise by a specified amount in pounds and pence going forward. However, MoneySavingExpert.com founder Martin Lewis has warned that many WILL still see above-inflation rises in future despite the new rules.
'Catastrophic' Council Tax debt collection practices to be investigated by Government – Martin Lewis says move is 'brilliant news'
"Catastrophic" Council Tax debt collection practices – that can see bailiffs at your door within six weeks demanding payment for the whole year despite missing just one month – are to be investigated by the Government. It's a win for MoneySavingExpert.com founder Martin Lewis and his charity the Money and Mental Health Policy Institute (MMHPI) who've campaigned against this rapid escalation.

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Reclaim car finance

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