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Toyota car finance. Pc
I had two PCP with Toyota. I complained directly to them. The response I got was They did not pay any commission to the dealer for my introduction to them. And the final response was. Because no commission was paid to the dealer for my introduction to them then they do no uphold my complaint. Is that the end of it for…
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Any Black Horse replies?
Hello, I just wondered if anybody had contacted Black Horse and had a response? I contacted them in Jan before this started getting publicity and then again more recently using the MSE template and haven’t had a response or an acknowledgment at all. I simply wanted to know, not complain, whether my Tesla PCP had any…
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I don’t believe it!
I put my claim in and the finance agreement attached. I did exactly as Martin advised. Got multiple letters every 28 days blah blah. But today I got a letter saying no commission was paid to the dealer. i find it hard to believe that NO commission was paid by Black Horse to Jaguar for a new F Pace. Any one else think they…
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Car Finance Commission - Ford Credit Europe Response
I have just emailed my complaint to Ford Credit and immediately got a response saying - "If you have not yet made a complaint to the Ford Motor Company Customer Care Centre, please contact them on the below methods, as we are not able to raise this complaint on your behalf." So do i also have to reach out to the above for…
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Car finance mis-selling claim telephone calls
Regarding the mis-selling of car finance that has been heavily advertised. I logged a claim over 3 years ago, but, no doubt due to the advertised opportunities, I am being inundated with telephone calls from companies wanting to act on my behalf. As I type this it is around 3pm on a weekday afternoon and already today I…
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DCA claim
Hi, I recently received a email from the solicitor that they have filed a complaint on my behalf to the finance company. I could not recall appointing this solicitor firm to represent me, however when I contacted them I was told that they received my details and a signature from a claims management company. I remember…
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car finance misselling question
Purchased a car in 2008 on finance via the dealer with GE Money, I have all the paperwork etc. GE Money were brought out/Taken over by I think Santander, can I still register a claim? If i can who with what is left of GE Money? or whoever brought that part of the business, in which case can any one confirm who it would be…
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Finance in Daughters name but I paid on my bank account
Help needed please. I bought a car around 2008/9. I could not get finance as I was on benefits at that time. My daughter in law got the finance in her name. We then changed ownership to me and I paid the account (HP) through my bank account each month. Can I claim undeclared commission. All monetary transactions was on my…
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Toyota Finance - silence so far
Using the excellent MSE tool. I contacted Toyota via email ( commissioncomplaints@toyota-fs.com) Initially, I couldn’t find my agreement number, but went ahead as I had a finance date and dealership name. About a week after sending this email to Toyota, I then found the agreement number and wrote another email to them. I…
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Zero interest finance or not?
I emailed – see below- the Money Saving Expert forum team and the response was:- We deal with issues reported to us from the Forum via our report button. Unfortunately due to the volumes of messages we receive every day the Forum Team aren't able to respond to individual messages. So here is my question:- Hello to you at…
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DCA query, asked for more info but didn’t communicate afterwards
Hi, I sent a DCA query/complaint using the MSE tool. The finance company said that they couldn’t find the agreement and asked me to fill out a form requesting more info. I filled in the form they sent me (back in 2024) and they didn’t respond after that. I sent a follow up email to ask what the status was, but didn’t get a…
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PCP claim with 2 companies
Some time ago, I had mistakenly signed up with 2 companies (Claims Guys Legal and Charterhouse Claims) out of hope rather than expectation, to look at various PCP agreements I historically had. VWFS, who I had the previous finance agreements with, have contacted me to advise that Charterhouse have contacted them and they…
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Emailed Stellantis yesterday (5/8/2025) regarding Hire Purchase of Citroen in 2008
Having seen Martin's weekly newsletter after the Supreme Court's judgement on car loans and commission I emailed Stellantis (formerly PSA Finance trading as Citroen Contract Motoring) using the template provided on Martin's website. I emailed yesterday at 10:51 PM and received an immediate reply thanking me for the query…
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Toyota Financial Services reply
Received email today from Toyota saying they would investigate and reply within 28 days of my original request. Request was sent 7th February, so 28 days is today!!!!!!! Clearly maths is not their area of expertise. Has anyone else received a reply yet from them?
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Car finance reclaim question
Hi all I have read MSEs guide and have prepped my email, however whilst i know the original dealer details from 2007 / 08, it was bought by another company 2016 so the wording of the email when it states '. As I had a finance agreement with your firm, I am writing for clarification on the following two requests:' is…
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Non Listed Finance Companies
Hi, I have used the template to claim for missold PCP and HP. However two of the car dealers I bought from aren't listed, Fiat and Nissan.Has anyone had the same problem and if so who did you send the email too?Thanks in advance.
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Motability Finance
Does the mis-selling confusion apply to Motability leases through PIP. My wife, now sadly passed away, had three cars with Motability. Any light you can shed would be appreciated.
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Claim companies
Hi.I don't know why but I stupidly signed upto 2 or 3 claim Companies to help me with my car Finance claim. I think I did it as I honestly never thought it would go any further. But now I am getting lots of emails from these companies saying they are making progress with my claim. I have obviously gone past the cooling off…
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Multiple cars on pcp
Hi we have bought 6 cars over the period 2007- 2021. does that mean each pcp agreement is treated separately by the motor commission enquiries. Thanks for responses :)
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0% PCP
I took out a 0% Interest PCP in March 2023 with Mercedes Finance and am wondering if I could claim undisclosed commission fees. I am pretty sure the price of the car was loaded to compensate the interest free plan.
