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dca - more delays
First of all , its my first post on the forum so excuse if my topic is being repeated here and thanks for letting me join . Just dug out my letter confirming i had been charged this DCA from Blackhorse finance , my letter was dated June 2024. i keep getting a generic email now from them each month , each time the same ,…
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Toyota - No paperwork, can I do anything
So I put a claim in using the template supplied by MSE for a car I brought on finance from a Toyota dealership in 2009. I supplied the dealership name and location, the car registration, date of purchase and all my details. Toyota have come back to me and said that they cannot process the claim unless I provide an…
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Car Finance Claim email from Benson Goldstein
I used the Money Saving Expert (MSE) free car finance unfair commission tool to draft a letter which I sent to my car finance provider MotoNovo Finance. Motonovo Finance have replied acknowledging the complaint. Recently I have received the email below from a claims company “Benson Goldstein”. I am a bit confused as I have…
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Startline HPI car agreement
Our daughter recently died with cancer. A week or so before passing, she transferred her car/V5 to her mother (who'd paid many instalments for her over the years). The car, it transpired is subject to an HP agreement with Startline who have now demanded a payment of £4K. The car itself is now in France with my wife/her…
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Vauxhall Finance now Stellantis Financial Services
Hey, back when this all originally started I contacted Vauxhall Finance and was made aware that there was a commission model associated with my agreement, great. However, they have since however moved to Stellantis Financial Services, unmonitored their emails, and I haven't been able to get a reply from anyone at…
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PCH claim ALD Automotive
Hi all, I looked into the FCA's compensation scheme and saw it doesn't apply to PCH contracts. Looking online I've found individual cases where people said it was still worth writing to companies to see if they charged hidden commission. I'd like advice with this in mind. PCH via Yes Lease in early 2020. 2yr PCH between…
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Covid cars
Has it been discussed anywhere how buyers of second hand cars should deal with discovering their new car purchase is a vehicle where part of the normal specification was not installed? Therefore if you buy a particular brand and specification then later find out several standard items were not installed and you were never…
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Slater and Gordon
I have had vehicle finance and went onto the Slater and Gordon website. I signed because I thought I was able to see who my finance was with and then they sent me emails saying thank you for signing up with them. I immediately sent them an email asking them to cancel it and I’ve also sent another email now asking them to…
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Consultation Claims car finance emails - scam?
Been contacted twice by a company called Consultation Claims regarding a car finance claim that they allege I've made with them. Latest email had contractual documents attached that are allegedly signed by me 'for my records'. A few points: (1) never heard of them, never had any contact/made a claim with them in the past…
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Stellantis Finance (Fiat)
Hi guys I'm struggling to get anywhere with these guys. I bought a car on Finance in 2012 with Fiat Finance, which now no longer exists. Stellantis have said that they don't recognise my claim, because my account was with another provider Any ideas please? Thanks
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Complex Law
Hi, I had clicked on one of those ads for PCP commission claims with a company called Complex Law and registered in January 2025. Since then i had become aware that there was no need to engage with one of these companies and that the car finance company would contact me direct, which they have. Out of the blue in January…
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The fair trade Practice
I saw someone post earlier but it didn’t quite answer my question,I took out a contract with the fair trade practice two years ago regarding the possible claim for car finance,which I think still hasn’t been fully decided? However my husband logged his himself and it was super easy,the fair trade practice sent me a further…
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Caravan Black Horse finance discretionary charges
Hello and good day everyone. i am unsure but have had a response from Black horse to an information request on discretionary payments on Caravan finance I have had previously. I understand that as these are not part of the recent court cases and further FCA compensation scheme as they have NO engine. can anyone explain the…
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Solicitor acting on my behalf when I did not contact them?
I sent an email to Toyota Financial Services using the template on this site back in November and haven't heard back from them. I then chased them up again a few weeks ago. Since then I have been contacted by Consumer Rights Solicitors asking me to upload my ID for my claim. I am getting loads of phishing emails about the…
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Car finance mis-selling payouts
Hi, Re: car finance mis-selling Back towards the end of 2024 I enquired about my car finance with Santander. Santander confirmed that a DCA was in place between them and the credit broker relating to a finance agreement I once had. I then heard back from Santander at the start of 2025 to advise me that they were continuing…
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DCA Car finance claim
We put a complaint forward when Martin had brought this first to light last year about the car finance and how we could see if we were owed anything. We have just had an email back from Black horse today to say that they have not found our agreement involved in a DCA, so they have not logged a complaint. Obviously we are…
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Diesel Car Claim Eligibility
Hello, I purchased a 2006 Diesel Ford Mondeo from my Father between 2010 and 2020 and owned it for approximately 8 years. Am I eligible to make a diesel claim?
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GMAC contact required please
Hi there, My car finance was through GMAC who no longer trade. I was advised to contact Vauxhall Finance but they no longer monitor their inbox and I was directed to Stellar Finance but I do not have a contact address for them. Can anyone who used GMAC advise who I should contact? Many thanks
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Consultation Clams Ltd
Hi. Has anyone here experienced receiving an unsolicited email to their work email, containing their personal address details in an Engagement Letter purported 'signed' by them, authorising the above outfit (well something similarly named!) exclusivity on pursuing a finance interest compensation claim? If you don't cancel…
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Vauxhall Finance / Stellantis now
I got the following email: Dear [REDACTED] Thank you for your email dated 08 February 2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us. After checking our records, we can tell you that there was a commission model associated with your agreement. We are in the…
