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DCA claim
Hi, I recently received a email from the solicitor that they have filed a complaint on my behalf to the finance company. I could not recall appointing this solicitor firm to represent me, however when I contacted them I was told that they received my details and a signature from a claims management company. I remember…
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car finance misselling question
Purchased a car in 2008 on finance via the dealer with GE Money, I have all the paperwork etc. GE Money were brought out/Taken over by I think Santander, can I still register a claim? If i can who with what is left of GE Money? or whoever brought that part of the business, in which case can any one confirm who it would be…
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Finance in Daughters name but I paid on my bank account
Help needed please. I bought a car around 2008/9. I could not get finance as I was on benefits at that time. My daughter in law got the finance in her name. We then changed ownership to me and I paid the account (HP) through my bank account each month. Can I claim undeclared commission. All monetary transactions was on my…
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Toyota Finance - silence so far
Using the excellent MSE tool. I contacted Toyota via email ( commissioncomplaints@toyota-fs.com) Initially, I couldn’t find my agreement number, but went ahead as I had a finance date and dealership name. About a week after sending this email to Toyota, I then found the agreement number and wrote another email to them. I…
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Zero interest finance or not?
I emailed – see below- the Money Saving Expert forum team and the response was:- We deal with issues reported to us from the Forum via our report button. Unfortunately due to the volumes of messages we receive every day the Forum Team aren't able to respond to individual messages. So here is my question:- Hello to you at…
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Solicitor acting on my behalf when I did not contact them?
I sent an email to Toyota Financial Services using the template on this site back in November and haven't heard back from them. I then chased them up again a few weeks ago. Since then I have been contacted by Consumer Rights Solicitors asking me to upload my ID for my claim. I am getting loads of phishing emails about the…
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DCA query, asked for more info but didn’t communicate afterwards
Hi, I sent a DCA query/complaint using the MSE tool. The finance company said that they couldn’t find the agreement and asked me to fill out a form requesting more info. I filled in the form they sent me (back in 2024) and they didn’t respond after that. I sent a follow up email to ask what the status was, but didn’t get a…
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PCP claim with 2 companies
Some time ago, I had mistakenly signed up with 2 companies (Claims Guys Legal and Charterhouse Claims) out of hope rather than expectation, to look at various PCP agreements I historically had. VWFS, who I had the previous finance agreements with, have contacted me to advise that Charterhouse have contacted them and they…
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Emailed Stellantis yesterday (5/8/2025) regarding Hire Purchase of Citroen in 2008
Having seen Martin's weekly newsletter after the Supreme Court's judgement on car loans and commission I emailed Stellantis (formerly PSA Finance trading as Citroen Contract Motoring) using the template provided on Martin's website. I emailed yesterday at 10:51 PM and received an immediate reply thanking me for the query…
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Toyota Financial Services reply
Received email today from Toyota saying they would investigate and reply within 28 days of my original request. Request was sent 7th February, so 28 days is today!!!!!!! Clearly maths is not their area of expertise. Has anyone else received a reply yet from them?
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Car finance reclaim question
Hi all I have read MSEs guide and have prepped my email, however whilst i know the original dealer details from 2007 / 08, it was bought by another company 2016 so the wording of the email when it states '. As I had a finance agreement with your firm, I am writing for clarification on the following two requests:' is…
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Non Listed Finance Companies
Hi, I have used the template to claim for missold PCP and HP. However two of the car dealers I bought from aren't listed, Fiat and Nissan.Has anyone had the same problem and if so who did you send the email too?Thanks in advance.
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Motability Finance
Does the mis-selling confusion apply to Motability leases through PIP. My wife, now sadly passed away, had three cars with Motability. Any light you can shed would be appreciated.
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Claim companies
Hi.I don't know why but I stupidly signed upto 2 or 3 claim Companies to help me with my car Finance claim. I think I did it as I honestly never thought it would go any further. But now I am getting lots of emails from these companies saying they are making progress with my claim. I have obviously gone past the cooling off…
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Multiple cars on pcp
Hi we have bought 6 cars over the period 2007- 2021. does that mean each pcp agreement is treated separately by the motor commission enquiries. Thanks for responses :)
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0% PCP
I took out a 0% Interest PCP in March 2023 with Mercedes Finance and am wondering if I could claim undisclosed commission fees. I am pretty sure the price of the car was loaded to compensate the interest free plan.
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VWFS not accepting claims online
Having belatedly realised I may have a claim I read through the info on the VWFS website and filled in the initial claim form I am just getting this service is unavailable. From what I have read in theory they have a duty to contact any eligible customers regardless of whether they have a claim but still would feel more…
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DCAs banned in 2021
Hi, it was my understanding when I initially submitted a complaint (for time period 2017-2021) that DCAs were banned by the FCA in Jan 2021. I see the timeframe now is between apr 2007 right up to Nov 2024? I got a car on PCP in Apr 2022 and haven't submitted complaint about this as I understood I would no longer have been…
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Motor Finance Agreement Timeline Query for DSA
I think I know the answer to this but just wanted to run a query by you more knowledgeable folk! I started an order for a car on PCP in January 2021 but due to lead times on the vehicle being continuously pushed back I didn’t receive the vehicle until July 2021. The actual finance agreement was signed with Northridge in…
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Motor Finance Agreement Claim - Ineligible Claim Accepted
I'm yet another person who has inadvertently signed up to a claim having used an eligibility checker. However, when I've looked further into requirements and scope, I believe my agreement doesn't fall into the applicable window for elibgibility (being a July 2021 agreement). I may be misunderstanding this, but I am…
