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No reply from Toyota, what should I do next?
Hi, I emailed Toyota Financial Services on 5th November 2024 and received an automatic reply from their commissions complaints email address saying that they are checking their records and will come back to me in 8 weeks and I do not need to contact them again. It has been well over 8 weeks and I haven't had a reply. I…
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Caravan finance
Why is caravan finance not included in the mis selling action being brought against Black Horse?
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Discretionary Commission Arrangements (DCA)
Hello. New to the forum. I completed the "tool" to submit a claim to the finance company for all of the cars I have had in the past. I am not sure having completed the form if this is for me to copy and submit OR once I had completed it, it would be forwarded onto the finance company directly from the MSE page! I
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DCA enquiry led to excess mileage refund!
Just wanted to share maybe a success. But found it more intresting than anything. So I submitted a DCA claim to Mercedes-Benz financial services last year when it was featured on MSE. I did hear back from MFS putting the claim on hold while the matter was discussed at government level. In January I received a letter from…
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Car Finance Enquiry
I have already registered my past finance claims and had email response saying they are being looked at and haven’t heard anything else. Is there anything I have to do now or are we just waiting?
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PCP claim husband deceased
We are owed money back for our car. Bought in 2019. My husband has just died the claim is not yet settled do I still get our money back as his NOK? The finance agreement ended but I’m still paying for the car with a personal loan as we decided to keep the car after the agreement ended but still owed £6000 it would’ve been…
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Commission claim query
Hi, I purchased two Seat cars on pcp about 8 years ago via a Seat dealership who used Volkswagen Financial Services. I have queried with them the commissioning model aligned to the agreements. They have replied with the email below, what does this actually mean and is there a case for a claim, if all commissioning…
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Response from Vauxhall Finance
I've had a response (of sorts) from Vauxhall Finance. My finance agreement dates from 2005. The response reads: After making a reasonable and proportionate search of our records (and making due enquiries with appropriate third parties), we've not yet found out if we paid a commission to the dealer and, if so, whether it…
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Volvo & BMW DCA
I've got (Stroke) and Aphasia, 7 years! I used to be a foreign exchange trader! (Barclays, Lehman Bros) Finance claim DCA! I know `X121 NKY`that`s my number plate. 18 years is the long time. Agreement number, vehicle identification number or VIN, REFERENCE & and any paperwork relating to the  purchase ... I don't have it!…
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DCA - Who was my Vehicle Finance With?
In Sept 2019 I bought a new MG from a local dealer. The Finance Agreement was headed GMAC but MG Finance was mentioned in the sub print. It transpires that GMAC was insolvent at the time of the loan and in contacting Santander Consumer Finance (SCF ref MG Finance) they do not acknowledge the loan. On checking Bank Records…
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Nissan Finance
Does anyone have the correct email address I need to email Nissan Finace re: discretionary commission and PCP/finance agreements? Thank you.
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Loan account removed from credit report
Hi all, Call me paranoid, but I've just had an email from Experian saying my loan with Honda Finance has been removed from my credit report. As this is the company I had used to by 3 motorbikes with and had put in a claim for the recent mis-selling, is there a chance they're trying to cover their tracks?!
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Blackhorse confirmation of DC, complaint raised, generic DC response received
Way back last March/April I wrote to Blackhorse using template provided on here. Within a few months (think it was July time), they responded confirming that my motor agreement did indeed have a discretionary commission attached to it. Off the back of this confirmation, I raised a formal complaint regarding it... but the…
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Car finance from GE Money
As the 'home secretary' I've been trying to find out if discretionary commission was paid to the car dealer when my husband bought his car back in 2005. Finance was through GE Money who, from what I can find out, is, possibly, now GE Capital. I've tried to use an online 'contact us' form but it doesn't allow enough space…
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Treasury intervention in car commissions scandal
It appears the Treasury has intervened to back Santander and Lloyds against the car commission disclosure scandal . This appears to be completely against protecting consumers. This seems like poking a nose in to protect the big boys rather than us little guys ? Anyone else seen this?
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Update from Mobilize (RCI)
New email from Mobilize this afternoon, seems to be it'll be 2026 for any decisions. Good afternoon, Further to our previous communications with you, we wanted to provide you with an update on your Agreement and the relating commission payment. On 24th September 2024, the Financial Conduct Authority (FCA) announced that…
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Rachel Reeves intervenes in UK car finance mis-selling case to protect lenders
This from today’s FT ‘Chancellor Rachel Reeves on Monday launched a bid to shield car loan providers from multibillion-pound payouts in a landmark mis-selling case, after the Treasury warned it could damage Britain’s reputation as a place to do business. The Treasury has taken the unusual step of seeking permission to…
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Black Horse Finance DCA
Since initially submitting our claim 3rd July 2024, we subsequently (eventually) received emails, all stating the text below, on 25th November, 23rd December and again today (20th January) so we assume that everyone else is being treated in the same, unacceptable, manner - and despite sending them a mail asking for a more,…
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DCA
Why why if you are due compensation do you have to apply, the companies have a record of those affected and a pay out should automatic ?.
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Car finance commission claim
I put a private number plate on my last two car purchases with Toyota. Will I need the original car registration number to make a claim or will my private plate be acceptable for the claim? Cheers
