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Fixed commission with BMW Financial Services – excluded from FCA scheme
BMW FS confirmed fixed commission on two of my agreements. Because they’re a captive lender I fall outside the FCA redress scheme, and I’m not at the high commission threshold either I would suspect. The Supreme Court ruling in Johnson v FirstRand covers fixed commission regardless. The FCA just chose not to include…
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Lloyds not challenging redress scheme
Not sure if anyone has seen this but it appears Lloyds will not be challenging the FCA redress scheme. It was reported on the FT and quoted elsewhere. "We have carefully considered the FCA motor finance redress scheme. While we remain disappointed in and disagree with its conclusions, we believe that moving forward with…
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Had 3 different cars on PCP since 2020
I have had 3 different cars since 2020, A Ford Focus, traded in for a Ford Kuga then traded in for my current Ford Fiesta. All 3 from the same Ford main dealer & all PCP'ed with MotoNovo. My question is do I put 1 redress in for the PCP or do I put 1 in for each of the vehicles, so 3 separate claims?. I ask the question…
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Car Finance miss selling from dealer linked to finance
Just read martins post re if the car dealer and finance were linked like VW Dealer and VW Finance or Mercedes Dealer mercedes finance "it wont count as contractual miss selling as the link was obvious" I have 3 claims were I have received a response, the first being scaled DCA, the other two are fixed commission being…
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Trying to claim through welcome finance for car finance
Hi all, Can't find the answer on the forum so thought I'd ask here Bought a car with Welcome Financial Services PLC in 2007 (found using Equifax car finance tool) and I'm trying to use the tool on MSE to submit a claim. They ceased trading in 2011, and someone took over their obligations because they contacted me a long…
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MSE News: Car finance redress scheme details confirmed
Details of a long-awaited car finance mis-selling redress scheme have been announced TODAY (Monday 30 March). If you bought a car, van or motorbike on PCP or Hire Purchase between 2007 and 2024, you could be one of millions due £829 each on average. Read the full story:…
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Reclaim car finance company saying don't go to original source to get your claim?
Hello, Please can someone advise or help. My partner went to ask a company about this Car Finance payback scheme thats been going on. She filled in their info pack to get an idea and they returned back saying "We should not accept any offers from our original lender without consulting them first!" That kind of concerns us…
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Car finance situation - business not reachable
Hi. I have gone through the complaints tool with a car agreement that took place several years ago through a local firm. I was told that this company no longer trades and was taken over by Raphael's Bank, I have tried to contact them but to no avail. I contacted the FCA and they told me that they went into administration.…
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2004 Car Mis-Selling Redress
Hi guys. I see the earliest official redress date is from 2007. I was definitely mis-sold finance for a new car in 2004 and still have all the original paperwork. Is there any way I can get redress? Your advice would be much appreciated.
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Black Horse Finance reclaim
Hi everyone, I'm a newbie and hoping that someone will be able to guide me. My late husband had car finance from May/June 2007 from Black Horse until he died in 2012. I contacted them last June ('25) and since then I have been going round and round in circles where they just ask the same questions and I provide the same…
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Car Finance Checkers
I've had a couple of car finance agreements in the past, one of which I have already filled out a claim form for reclaiming car finance from 2018. However, I cannot remember or find details of one I had before this one. It would have been around 2012. I have installed the Equifax, Experian and Transunion apps, and not one…
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Car finance deal deposit not taken off
Hi I’m checking my 2009 car finance agreement for DCA (confirmed to apply to my agreement), I also found that the £500 deposit I paid was not accounted for in the finance agreement. I.e. my finance agreement was £500 too much. Will this be dealt with as part of my DCA complaint or do I need to raise a separate complaint?
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Motor Finance Agreement Claim
Hi, We send the email raising a complaint about the Motor finance Agreement, using the template on the MSE website. The finance company sent us the following back, Please note you already have an open complaint with Claim Lion Law under the reference 147519.001/AL/LEO. If you wish to raise the complaint with us directly…
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Blackhorse Car Finance Complaint
I have found out that the only way to register a complaint re Car Finance with Blackhorse is to complete an online form. I have the Finance Agreement Registration number but they wont let me go any further without the car vehicle registration number and the dealership details. As some of my Agreements date back to 2007 and…
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Confirmation of timeframe of when agreements were made and can be claimed for
On a recent video of Martin's, he says you can put a complaint in for any purchase between 6th Apr 2007 up to 1st Nov 2024. Last year when the tool came out here, I used it to complain to BMW and got an email back that said: Following a review of your agreement xxxxxxxx for your BMW with registration XXXXXXXX, I can…
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Do I need to send another letter?
At the start of this I used the template to lodge a complaint, now the letter has changed do I need to send the updated one in addition to my original please?
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Car finance claim
Hey! Does anyone have a claim to make from NRAM? Curious to know how you’ve gone about it as NRAM no longer exists! Thanks 😊
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Blackhorse Car Finance Complaint
I am looking for the email address to register my complaint re Car Finance with Black Horse. Can anyone help?
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Late husbands car finance claim
Please can anyone advise how to do a car finance claim which my late husband had from 2010. I have no information anymore about this as he passed in 2018. The car was a Kia & he was with Lloyds bank but I don't know what finance he used...any advise grateful..Thanks.
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multiple vehicles- car finance
I went to Ford and got finance for a new car back in 2005 & then have been able to swop the car for a new ford nearly every year right up until covid (new agreement etc each time) can I claim for every vehicle? and what if I can't remember the reg & do not have the paperwork for each vehicle?.
