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I can't remember any of my details - Help!
I bought a car online with finance in 2014. I later sold the car and paid the finance off and I have the vehicle details. However, I can't remember who I had the finance with or who I bought the car off. All I can remember is that I went online, filled in my details and then they gave me a list of cars and the finance…
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Creditplus Car Finance
I took out car finance from Creditplus and have submitted my claim to them. However they have replied saying that "Jump Finance Ltd purchased the trading name of Creditplus from the administrators of Whichdeal Ltd, which was the company that dealt with your finance. Whichdeal Ltd is no longer trading and we do not have…
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Black Horse - response at last - but not helpful
After 19 months I eventually got a reply to my MSE template request about DCA. Black Horse have told me that there was no DCA agreement in place on my agreement but that they did pay the dealer commission ("which is shown below") and they may also have paid other commissions due to their relationship with the dealer. This…
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TOYOTA REJECT MY CLAIM - THEY SAY THEY HAVE NO RECORD OF AN AGREEMENT
Almost exactly a year ago, I wrote to Toyota Finance, using the tools on the "Money Saving Expert" website. I used the format recommended, asking if my agreement had any form of commission and if so to treat the communication as a formal complaint etc. I took out a loan back in 2017 to purchase a Toyota Prius. I have a…
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Toyota car finance. Pc
I had two PCP with Toyota. I complained directly to them. The response I got was They did not pay any commission to the dealer for my introduction to them. And the final response was. Because no commission was paid to the dealer for my introduction to them then they do no uphold my complaint. Is that the end of it for…
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Any Black Horse replies?
Hello, I just wondered if anybody had contacted Black Horse and had a response? I contacted them in Jan before this started getting publicity and then again more recently using the MSE template and haven’t had a response or an acknowledgment at all. I simply wanted to know, not complain, whether my Tesla PCP had any…
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DCA Car finance claim
We put a complaint forward when Martin had brought this first to light last year about the car finance and how we could see if we were owed anything. We have just had an email back from Black horse today to say that they have not found our agreement involved in a DCA, so they have not logged a complaint. Obviously we are…
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I don’t believe it!
I put my claim in and the finance agreement attached. I did exactly as Martin advised. Got multiple letters every 28 days blah blah. But today I got a letter saying no commission was paid to the dealer. i find it hard to believe that NO commission was paid by Black Horse to Jaguar for a new F Pace. Any one else think they…
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Car Finance Commission - Ford Credit Europe Response
I have just emailed my complaint to Ford Credit and immediately got a response saying - "If you have not yet made a complaint to the Ford Motor Company Customer Care Centre, please contact them on the below methods, as we are not able to raise this complaint on your behalf." So do i also have to reach out to the above for…
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Car finance mis-selling claim telephone calls
Regarding the mis-selling of car finance that has been heavily advertised. I logged a claim over 3 years ago, but, no doubt due to the advertised opportunities, I am being inundated with telephone calls from companies wanting to act on my behalf. As I type this it is around 3pm on a weekday afternoon and already today I…
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Finance in Daughters name but I paid on my bank account
Help needed please. I bought a car around 2008/9. I could not get finance as I was on benefits at that time. My daughter in law got the finance in her name. We then changed ownership to me and I paid the account (HP) through my bank account each month. Can I claim undeclared commission. All monetary transactions was on my…
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Toyota Finance - silence so far
Using the excellent MSE tool. I contacted Toyota via email ( commissioncomplaints@toyota-fs.com) Initially, I couldn’t find my agreement number, but went ahead as I had a finance date and dealership name. About a week after sending this email to Toyota, I then found the agreement number and wrote another email to them. I…
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Zero interest finance or not?
I emailed – see below- the Money Saving Expert forum team and the response was:- We deal with issues reported to us from the Forum via our report button. Unfortunately due to the volumes of messages we receive every day the Forum Team aren't able to respond to individual messages. So here is my question:- Hello to you at…
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Solicitor acting on my behalf when I did not contact them?
I sent an email to Toyota Financial Services using the template on this site back in November and haven't heard back from them. I then chased them up again a few weeks ago. Since then I have been contacted by Consumer Rights Solicitors asking me to upload my ID for my claim. I am getting loads of phishing emails about the…
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DCA query, asked for more info but didn’t communicate afterwards
Hi, I sent a DCA query/complaint using the MSE tool. The finance company said that they couldn’t find the agreement and asked me to fill out a form requesting more info. I filled in the form they sent me (back in 2024) and they didn’t respond after that. I sent a follow up email to ask what the status was, but didn’t get a…
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PCP claim with 2 companies
Some time ago, I had mistakenly signed up with 2 companies (Claims Guys Legal and Charterhouse Claims) out of hope rather than expectation, to look at various PCP agreements I historically had. VWFS, who I had the previous finance agreements with, have contacted me to advise that Charterhouse have contacted them and they…
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Emailed Stellantis yesterday (5/8/2025) regarding Hire Purchase of Citroen in 2008
Having seen Martin's weekly newsletter after the Supreme Court's judgement on car loans and commission I emailed Stellantis (formerly PSA Finance trading as Citroen Contract Motoring) using the template provided on Martin's website. I emailed yesterday at 10:51 PM and received an immediate reply thanking me for the query…
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Toyota Financial Services reply
Received email today from Toyota saying they would investigate and reply within 28 days of my original request. Request was sent 7th February, so 28 days is today!!!!!!! Clearly maths is not their area of expertise. Has anyone else received a reply yet from them?
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Non Listed Finance Companies
Hi, I have used the template to claim for missold PCP and HP. However two of the car dealers I bought from aren't listed, Fiat and Nissan.Has anyone had the same problem and if so who did you send the email too?Thanks in advance.
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Motability Finance
Does the mis-selling confusion apply to Motability leases through PIP. My wife, now sadly passed away, had three cars with Motability. Any light you can shed would be appreciated.
