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Car finance mis-selling payouts

GingerOverlord
GingerOverlord Posts: 13 Forumite
Part of the Furniture First Post Combo Breaker
edited 16 January at 12:01AM in Reclaim car finance
Hi,

Re: car finance mis-selling

Back towards the end of 2024 I enquired about my car finance with Santander.
Santander confirmed that a DCA was in place between them and the credit broker relating to a finance agreement I once had.
I then heard back from Santander at the start of 2025 to advise me that they were continuing to investigate my complaint and they were looking to resolve this asap.

Since then I've heard nothing. It's been a year.

Would this be a sign that my complaint wasn't upheld? Would Santander contact me and provide me with an update? I have emailed them, but I have heard nothing back.

What are my options here?

Thanks.


Comments

  • born_again
    born_again Posts: 23,649 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    Wait till FCA & courts make their minds up.
    Life in the slow lane
  • Isthisforreal99
    Isthisforreal99 Posts: 1,033 Forumite
    1,000 Posts Photogenic Name Dropper
    GingerOverlord said:


    What are my options here?



    Read Martins article
  • dunstonh
    dunstonh Posts: 121,239 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Since then I've heard nothing. It's been a year.
    Which is as expected given the FCA suspended the process due the court cases and the FCA consultation.

    Would this be a sign that my complaint wasn't upheld?
    No. The whole thing is still on hold

    Would Santander contact me and provide me with an update? I have emailed them, but I have heard nothing back.
    There are no updates to give whilst the process is suspended.   The FCA expect to produce the final rules in the next two months and the suspension on complaints ends 31 May 2026.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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