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Car finance mis-selling payouts

GingerOverlord
GingerOverlord Posts: 13 Forumite
Part of the Furniture First Post Combo Breaker
edited 15 January at 11:01PM in Reclaim car finance
Hi,

Re: car finance mis-selling

Back towards the end of 2024 I enquired about my car finance with Santander.
Santander confirmed that a DCA was in place between them and the credit broker relating to a finance agreement I once had.
I then heard back from Santander at the start of 2025 to advise me that they were continuing to investigate my complaint and they were looking to resolve this asap.

Since then I've heard nothing. It's been a year.

Would this be a sign that my complaint wasn't upheld? Would Santander contact me and provide me with an update? I have emailed them, but I have heard nothing back.

What are my options here?

Thanks.


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