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mis sold finance - what happens now?
I filled in the finance checker on MSE, 1 of my 4 finance agreements came back as misold - all 4 were VAG, but only the Audi one came back as mis sold. Happy up to now.
Then around 3 weeks ago i was called by a lady, told i would be contacted by a solicitor to give me info on my claim, payment etc. Stupidly i was talked round to believing this was something to do with using the tools on here and ended up signing the forms sent to my phone. I have found out now that it was a marketing company - Righttoredress who then gave my info to Munro Chase who contacted me today to send my ID details. Called them and said i would see them in court before give them 30% of anything i may or may not be due. sorted that. Awful how the world works today, but i was daft as well.
Anyway - can anyone tell me what i should do now. I was told i was mis sold finance, do i need to do more? Or wait for VAG finance to contact me? I am lost in fairness of what to do next.
any advice appreciated.
Thanks.
Comments
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"We act as though comfort and luxury are the chief requirements of life, when all that we need to make us happy is something to be enthusiastic about” – Albert Einstein0
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Anyway - can anyone tell me what i should do now. I was told i was mis sold finance, do i need to do more?You shouldn't have to do anything now. Indeed, the response from the finance company saying it falls in scope should say what happens next (which should be along the lines that they will turn it into a complaint and handle it).
The scheme is still under consultation so it is just a waiting game for now.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
When a lender tells you a finance agreement was mis-sold, that usually means they’ve accepted something wasn’t handled properly at the point of sale — anything from affordability checks to the way the product was explained. Once they acknowledge that, the next step is for them to confirm what they’re actually doing to put things right.
Normally they’ll review the account and work out whether you’re due a refund of interest or charges, or whether the agreement itself needs adjusting. In straightforward cases they’ll send you a letter explaining the error, what part of the agreement was affected, and how they’ve calculated any redress. If there’s still a live balance, they also explain how that’s being treated.
If things aren’t clear or the timescales drift, you can ask them to confirm in writing what stage the review is at and when you should expect their final response. They have to give you a proper outcome letter, and if you’re not satisfied with it, you can take it to the Financial Ombudsman.
If you’re able to share the wording they sent you when they said the finance was mis-sold, people here can help make sense of what they’re proposing and whether anything is missing.
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If you’re able to share the wording they sent you when they said the finance was mis-sold, people here can help make sense of what they’re proposing and whether anything is missing.No need for that. DCA complaints don't need a reason. The FCA has laid out the process and expectations and the OP just needs to wait now.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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