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Car Finance Claim - Cancelling Solicitor Fee
Hi all,
Like many others, when the car finance mis-selling news came out, I signed up with a company called Consumer Rights Solicitors regarding three car finance agreements I’d had.
More recently, I followed Martin Lewis’ advice and used his free reclaim tool to submit complaints directly to the finance companies myself.
One of the finance companies has now replied saying they already received a complaint from Consumer Rights Solicitors on my behalf. They said that if I want the complaint handled directly under my own name, I’ll need to ask Consumer Rights Solicitors to withdraw their claim first.
I contacted Consumer Rights Solicitors to request this, but they’ve told me that because I’m outside the cooling-off period, there will be a charge to cancel their service (although they haven’t yet confirmed how much).
Has anyone else been in a similar situation, and if so, what did you do? I’m concerned about delaying my claim, and now that I’ve decided to handle it myself, I don’t want Consumer Rights Solicitors continuing to act on my behalf. I’m also unsure whether charging me to cancel at this stage is legitimate.
Any advice would be appreciated - thank you.
Comments
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What does the agreement that you signed with Consumer Rights Solicitors say about ending your agreement before resolution?
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As with most contracts not cancelled within a cooling off period then if you terminate their services they will charge you a fee as per the contract you agreed.
You may well have to haggle but I would guess you will be on the hook for something.1 -
They are well within their rights to charge you an amount for their administration and or a cancellation fee. You would have to weigh up what you might get back from finance and paying their cut vs the cost they are charging to cancel
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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I am the same I asked to cancel
My car claim and they want £2k off me I don’t work I can’t live as it is and they said they will offer me a payment plan😭
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I just got a bill off the solicitors for cancelling as I want to do it myself but don’t think it’s worth doing myself now! so the solicitors May as well just claim it for me as I can’t afford to pay their fees!
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Ask them for a breakdown to explain how sending an email using a free of charge process could cost them £2k and open a formal complaint
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Are the cancellation charges fair? I have no idea but why do people not expect to pay anything when they find they can DIY?
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Are the cancellation charges as described in the original agreement?
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Probably but the OP has conveniently not told us that.
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