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Santander Compliant
I used the template on the website to draft up and email my compliant on 10th March.
Had no communication it’s been received or acknowledged
Anyone summited to Santander and got a reply back
Comments
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The FCA ruling was on Monday, lenders will start to progress reports with the oldest first, a complaint 10th March won't be looked at for some time
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Ino that would of expect at least an acknowledgment to say it was received
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I placed four emails to the car finance company (Alphera) in March 2024.
By Jan 2025 I received the replies for the four emails.
Il be interested to see how they organise future communication.
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Sent email to them on 11/3 didn't even get an acknowledgment email back - even it if was automated response would be helpful - sent further email today lets see what happens……
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keep us updated
i sent email using the MSE tool on 11th March and a follow up one on the 24th March asking for an update neither have been acknowledged by Santander
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finally got a reply from Santander acknowledging my email
Having checked our records, your agreement was subject to commission and at least one of the arrangements that you have set out in your letter may have been present. As a result of this, we have considered this as a formal letter of complaint while we review your case. You will receive an acknowledgement letter in the post, and we will begin to investigate your complaint. This is for agreement number: ********On 30 March 2026, the Financial Conduct Authority (FCA) confirmed new rules introducing redress schemes for certain motor finance customers.
There will be two schemes:
• Agreements that started between 7 April 2007 to 31 March 2014
Launch date: 31 August 2026• Agreements that started between 1 April 2014 to 1 November 2024
Launch date: 30 June 2026
You don’t need to do anything. Your complaint is currently paused until 31 May 2026 and will automatically be reviewed as a claim under the new scheme. We’ll contact you with further information once the scheme begins.
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Hi, did the same last week no acknowledgement so wait and see
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