Emailed Stellantis yesterday (5/8/2025) regarding Hire Purchase of Citroen in 2008

KrossFire

Having seen Martin's weekly newsletter after the Supreme Court's judgement on car loans and commission I emailed Stellantis (formerly PSA Finance trading as Citroen Contract Motoring) using the template provided  on Martin's website.

I emailed yesterday at 10:51 PM and received an immediate reply thanking me for the query and that they will get touch in touch with me in due course. Soon after at 10:55 PM I received another email from commissiondisclosure@email.stellantisfinancialservices.co.uk :

"After checking our records, we can tell you that we did not pay a discretionary commission to the dealer. Therefore, the guidance and rules announced by the FCA on 11 January 2024 is not applicable to your agreement. You can access the information provided by the FCA to consumers here : www.fca.org.uk/consumers/car-finance-complaints."

I assume the last response as automated response after working through a clever algorithm of checking my record on Stellantis system. I am not sure if this response is accurate or not and whether they have PSA records from year 2008.

I have seen similar response to queries from others. Do I wait for the dust to settle after the recent court ruling and raise the issue again with Stellantis?

Ayr_Rage

It will be accurate, they'll be hauled over the coals if they provide incorrect information.

If you didn't have a DCA product then do nothing at the moment, you are in the system but don't hold out too much hope as Stellantis aren't likely to be one of the companies that charged excessive rates and/or commission.

dunstonh

I assume the last response as automated response after working through a clever algorithm of checking my record on Stellantis system. I am not sure if this response is accurate or not and whether they have PSA records from year 2008.

Its a very simple bit of code.   Its a simple question needing a binary answer.   

Do I wait for the dust to settle after the recent court ruling and raise the issue again with Stellantis?

How many times do you want them to say no to you?